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The Mine Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the competitive pricing and timely delivery of certain products, which has led to repeat business from a few satisfied clients. However, a significant number of reviews highlight critical issues, particularly regarding service delays, lack of accurate stock information, and inadequate customer support. Many customers expressed frustration over unresponsive service, difficulties in processing returns, and unresolved order issues, leading to a pervasive sentiment of distrust. Overall, while there are positive experiences, the prevailing trend indicates a need for substantial improvements in customer service and transparency.
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Whenever I need anything I look at the ATGStores.com site first. It is a great site, with great products and great prices (often better than in stores). It is easy to find what you want, order it, receive status and have your item arrive at your door as ordered in perfect condition. A real pleasurable experience.
Best price on the internet, fast shipping and well made. I was really impressed with ATG
It was a easy purchase, no problems whatsoever! It came securely packed, no dents or scratches! Love it!
I have had a great experience with atgstores, everything has arrived on time and in good condition. If something was on back order I have received my refund in a timely manner. I love shopping with atg!
The selection is great, big plus. The website is really just ok. It is hard to find what you want. It's hard to get back to what you looked at. The search is pretty bad.
I am always looking for unique items whether it is furniture or décor pieces and ATG seems to always have just the right thing. Their prices are very reasonable and shipping is free.
The staff was helpful in helping me find the correct isles to shop for what I was looking for. However, 2 of the 4 items I was hoping to get Lowe's did not carry.
Going online enabled me to find towel bar set that had 4" back plates so I could cover the holes made by my old towel bars. This enabled me to keep the wallpaper I love!
I bought a sensory table here for $20 cheaper than anywhere else. Came before expected too.
Absolutely nightmarish experience... ZERO attention to request/detail, ZERO assistance from local Lowe's store to facilitate delivery. Absolute disaster from start to finish. Delivery process had to be nursed through on a daily basis by me or my wife in order to avoid order cancellation or return of merchandise by intermediate carriers. Horrible experience... will never do business with Lowe's or affiliates ever again. NO STARS deserved, but had to give something to rate experience.
Easy over-the-phone purchase with best price on the water heater and install. Clear and punctual. Knowledgeable, thorough and friendly installer. Lowes followed up immediately to check that everything went well. Highly recommended.
For commercial trades people, there is no benefit to purchasing merchandise online because your pricing is the same for everyone. How can we compete and stay loyal if our efforts are unrewarded?
I enjoy shopping at ATGstores.com. They have a great selection and my orders are always free shipping and they arrive in a very timely manner.
Orders placed with ATGStores are shipped quickly and notification is updated frequently. Huge product selection. My "go to" site for anything for the home.
Delivered when expected. Good craftsmanship and perfect in our home. Saw some similar for double the price
The cabinet hardware I purchased arrived very quickly even though it was a holiday weekend when I placed the order. But the best part was the customer service. ATG contacted me by phone making sure I was ordering exactly what I needed. They were very informative on when it would go out and how soon I would receive the order. I love this company!
I was very pleased with my experience. My package came quickly and was in great shape. Of course my item was of top quality and I will certainly use the site again as I look for a patio table and more.
I ordered two toilets and two bidet nozzles. They were shipped for free and delivered to my doorstep. What could be easier? And the prices were very reasonable. I am so happy with the installed products.
From the business
Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members