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The company has garnered a mixed reputation, with some customers appreciating the competitive pricing and timely delivery of certain products, which has led to repeat business from a few satisfied clients. However, a significant number of reviews highlight critical issues, particularly regarding service delays, lack of accurate stock information, and inadequate customer support. Many customers expressed frustration over unresponsive service, difficulties in processing returns, and unresolved order issues, leading to a pervasive sentiment of distrust. Overall, while there are positive experiences, the prevailing trend indicates a need for substantial improvements in customer service and transparency.
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I ordered 6 locks for sliding doors to various showcases. Due to the locks being adjustable, I had no problems using the locks on all my showcases. Thank you ATGStores.com
If you need help with hard to find windows--be sure to see Robert. Not only does he take the time to actually Listen to your ideas, but also spends the time necessary to search for and/or design your "wants and needs". For the first time in over a year of shopping, we actually had someone go above and beyond to satisfy our ideas for replacement windows in our home. We had been searching for windows offering an unobstructed view along with obscure ventilation---and boy! Did they deliver!
Purchase was fast & easy, delivery was faster than I expected. The light is fabulous and gives off more light than anticipated.
Very happy with purchase from ATGStores.com.
Lowest price ever found, easy shopping and fast delivery.
Love the variety of items and free shipping on all my orders, whether large or small.
We have done two bath remodels and used adt. Their customer service is good. The prices are very competitive. I also like they are affiliated with lowes.
Simple site to use, better product selection then in the store. As an interior designer I am always looking for unique, interesting products online. This Site has saved me a great deal of shopping time. I also like the increase in discounts per level of shopping.
Always a pleasure dealing with Jennifer Miller. She helps me find the best pricing for my clientele
My order was received promptly, in great condition and the quality of the furniture pieces was superb. Very satisfied and will continue to order in the future.
I have always been happy with the service that ATG provides us. The last product 2 post lamps are excellent
I would not hesitate to order anything from ATG Stores. I can't wait to order my new Minka Aire ceiling fan. I've priced it elsewhere and ATG Stores has the best price- as well as great service. I love that you can use your Lowes card and return anything to Lowes if it doesn't work out.
Everything was just so easy! Searching and checkout were a breeze. Fast shipping too!
We are building a home, so we have bough a lot of stuff online. The quality of the companies has been very broad... ATG has been one of the very best. They get you the product you order in a very timely fashion. Customer service can be reached when necessary, not a 3 hour hold. Great company. Would recommend highly.
Just finished a bathroom remodel with a "Zen" feeling. Order a beautiful Bamboo Vessel Sink which is the focal point of the bath. Very cool.
I always enjoy shopping at Loews Their is always a sales persons that can help you, not only direct you to what you are looking but also will find someone, who know more about the merchandise you are looking.
Answer: Robert, currently our inventory indicates that it is in stock but our system will contact the manufacturer to verify once an order is placed.
Answer: Brad, feel free to reach out to our Customer Care team at 1-844-843-6463 or via email at [email protected] so they can look into your specific order and see if it qualifies for a return. Thank you - The Mine
Answer: Janice, we definitely have them in stock!
Answer: Liz, we would like to look into this order further to resolve your issue. Can you provide us with an order #, or the email you purchased the order with? Thank you! - The Mine
Answer: Mink, we have an incredible Customer Care team that would be happy to assist in any potential order issue. We are dedicated to making sure the item arrives on time and in the best condition and if it isn't we will make every effort to correct it. Additionally, we have a Personal Concierge team that can assist if you would like a member of our team to watch your order from placement to delivery and give you updates on the way! Thank you for inquiring and we hope you shop with us soon!
Answer: Connie, we have recently re-branded and have changed our name to The Mine, formerly ATGStores.com. To reach our team please dial 1-844-843-6463 to reach out team. Thank you!
Answer: Tim, we are a drop-ship only company which means we ship directly from the manufacturer to the customer and do not hold any inventory ourselves. If you purchase an item, it will come directly from the manufacturer. Let us know if you have any further questions!
Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.

