Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
The Hut Reviews Summary
The Hut has 158 customer reviews and ranks 373rd in the General Apparel category. Common review topics include customer service.
Can not believe a company in this day and age does not have a telephone number I can contact them on, with a simple enquiry or a complaint.
I ordered two tablets. I placed an order, had to verify my address for some reason before they would even place the order. I sent them the documents and it took them 72 hours before they dispatched the items. I waited and gave them the benefit of the doubt as I work in a Complaints Department. Finally they sent the items and there was only one tablet in the parcel. I confirmed with the delivery agent (Yodel) that was the package and there was no other items.
I am furious as there is no number I can contact them on as they don't have one and I have to wait days before I get a response. Take my advise and go somewhere else. I hope they can sort my issue within the week.
Appalling - ordered an item, it was incomplete - it happens. However the pain of trying to get my money back has been... "painful" customer service is a book they read once and then put it under the fiction pile.
Dont use them
This site cannot get simple facts right. If you order an item it's basically pot luck whether they'll be able to get it from their supplier or not. If not you could be waiting a long time. Ridiculous customer service too. I would strongly advise looking elsewhere for your goods even if it means paying more.
I wish I could say something good but quite frankly I was sold a pair of expensive Bench boxer shorts and they were mis-stitched. Told the company but they said because of the passage of time they weren't bothered to replace or refund them. I know the law states you can't sell faulty goods but they don't care. Cheap and cheerful but what is the point if they sell something that is faulty and not fit for the purpose.
DON'T BUY FROM THIS COMPANY.
Took a 'Buy a hoodie and get a free pair of jeans offer'. They sent the hoodie and cancelled the jeans since they had run out... They then 'refunded' the jeans, but since they were 'free' the refund was zero.
The hoodie alone isn't worth the full price. In fact they massively 'discounted' it once the offer ended.
I said I didn't want any of it in that case and they said I'd have to pay to return the hoodie since it was ME who had changed my mind. This would cost about £10 since it would have to be sent recorded due to may other forum complaints that they claim non-delivery of returns.
They are also bombarding me with spam even though I've un-subscribed from emails.
I'm taking them to the small clams court out of principle. I've read that the minute you register a claim (costs £30) they cave in and pay out including the £30 since they don't want to go through with it.
AGAIN... DON'T BUT FROM THIS COMPANY.
So i ordered a top from there 4 MONTHS AGO and it still hasn't arrived. Messaged them numerous amounts of times, takes them about 4 days to reply to my emails. And when they do i have to fill out a form, sign it and send them it in the mail TO ENGLAND which costs A LOT just to say that I'm not lying about receiving it. What a load of bull$#*!.
Very poor customer service, giving rude replies.
Falsely advertised great deals and cancelled part of my order, meaning I had to pay more than originally agreed!
Customer service was less than helpful.
I also used thehut.com since September 2012, but when I have a problem they usually help. The only problem i have is that they answer very hard to messages.
Ordered a watch - it was damaged when it arrived. I immediately returned it but after a month was still waiting on my money. After numerous phone calls and emails they eventually gave me the money back. I shop online for many items and have never encountered as many problems as what I have with the hut. Never ever again will I use them - wish I had found this page & reviews before I purchased from them.
Cut your arm off before you order from these crooks!
Ordered something several weeks ago. It was "In stock". After 1 week they still didn't ship it, but instead changed it from "In stock" to "Usually dispatched within a month". Created a message and the customer "service" had several weeks to answer now. They still didn't reply.
So short: They happily take your money. But don't expect anything in return.
Can't imagine how anyone could have a good experience with them. Ordered one product and it never got to me. Sent a complaint saying that it had not reached me, and after a week or two, they got back to me to say they were going to send out another. That one didn't get to me either, so after more messing around with customer 'service', finally got a refund after a couple of months. Avoid!
This is a great site to order lots of items like dvds, cds, clothing, electronics, etc... really cheap compared to other sites. Ive bought lots of dvds from them cuz theyre so cheap compared to hmv or any other high street shops. Their delivery is fab and quick. And they have a huge choice and great deals.
However my last order has taken 2months of a dvd to be sent to me and still not received it. So cant really say fab delivery and quick anymore. :((
Still good value for money and lets hope i really get the dvd.
Ladies and Gentlemen, pray silence please... I give you TheHut.com, where goods that are advertised at prices that are liable to change at any time. The terms and conditions on this god-awful website ensure that if you place an order at a stated price, they can cancel it at any time as (and I quote): "Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time."
So, you place an "order" but it's not actually an order at all - it's an offer to purchase the goods on the website. But, hold on, I'm not offering, I'm ordering. You don't walk into a shop, see a price, head up to the counter with the item and "offer" to pay the advertised price do you?!
TheHut.com, and their sister website sendit.com manage to cover for their sheer incompetency as retailers by listing the above disclaimer on their website. I ordered goods at an advertised price on thehut.com and was then sent an email two days later saying my "order" (or offer, if you will) had been cancelled because their was no stock left at the "promotional price". When I called them, they said their has been a pricing error and they were entitled to withdraw the "order" under their terms and conditions - this means that they not only mislead me by advertising goods at a price, they also lied about the nature of the withdrawal by email.
Suffice to say, their advertised prices mean nothing - you are simply offering to buy goods from them; whether they choose to accept your offer is another matter?! I would advise shopping with companies who advertise goods at a price they intend to sell them at and, should you "order" something, actually oblige the order.
The hut is a great site, I've ordered from there a few times with absolutely no problems. Disgaea 2 PSP is my most recent order and it's been shipped already (a few days before release) to make sure it comes in time.
I've ordered anime and games from the site, had no problems with logging in, viruses or anything of the sort and it has great prices. Recommended.
Its terrible, i ordered a game 3 months ago and it hasnt even be despatched yet, i have wrote to them many times but they alway send me a crappy automated email back, they tell me the item is out of stock but when i go on the website it is not!
