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The Hut Reviews Summary
The Hut has 158 customer reviews and ranks 373rd in the General Apparel category. Common review topics include customer service.
1) I ordered 3 products, but I received only 2. There was no action on the part of the company to solve this. There is no return nor replacement.
2) I have not received an invoice in my order. I wanted to return the goods as it did not fit me in size and in order for me to do this, I needed an invoice for the postal service. To achieve this, I had to spend time trying to persuade the advisor to do it. At first he said that he had no opportunity to send me an invoice, then the opportunity still appeared.
3) I have blocked an account. And it's not clear how I can contact the center to solve all the problems with the order?
I purchased a DVD set of a TV show series but didn't realize the set "might not be vIewable outside of Europe". I live in the United States. It was an honest mistake which was not discovered until I opened the set and put in the first DVD. I contacted service and was told "sorry... but they couldn't accept the DVD back as it had been opened". I'm out $74.00. Very poor customer service. I will never buy from the Hut again and will stick to Amazon whose return policies are more customer satisfaction oriented.
This company is a total rip off. DO NOT ORDER FROM THEM. THEY ARE NOT LEGITIMATE.
There are plenty of honest and fair US companies. STAY AWAY!
All enquiries and questions submitted are met with automated generic replies generally to the effect of 'sorry we can't help you'. The websites help faq appears to be a dead link and the tool for automating order cancellations simply generates an error saying it cannot find your order. Purchases made here are a gamble, maybe you 'win' and your transaction is smooth, or maybe you lose your money to the house.
This website has ATROCIOUS customer service. Once you place an order they will not help you at all. My order needed corrections to the shipping details. They claimed they couldn't help, so i asked for a cancellation, same response. To top it off their cancel order tool on the website is broken. I will be contacting my bank to cancel this transaction manually. DO NOT SHOP HERE!
Placed order Dec 8, cancelled order Dec 10, wrote 12 emails requesting for my refund, it's now Jan 18,2019. They keep saying that the merchandise is on it's way back to their warehouse...
I stopped writing to them because I keep getting the same response.
Very poor customer service,with robotic responses. They do not keep their end of the bargain where free gifts are involved, just want you to spend more money, will certainly Not deal with them again....don't waste your time or money
This company is not trustworthy. Do not buy anything from them. Their delivery partner fail to deliver my parcel. My parcel was left at nowhere. I didnt even know here to collect. So I requested to refund me.And they refuse to sort this out!
Ordered some clothing, when delivered some were faulty other not suitable we had to pay
£20.00 to return goods after sending photos and tracking details we still have not received our refund, they have stopped responding buyer beware
Please everyone lets get names or take this to the FTC concerning THE HUT. Please contact them yourself, if you have been ripped off by the HUT.
This company is not real. It is a bad company. They took my money for CD's I could not use or play in the United States. They knew this but I did not. They even took almost 4 weeks to send the product, that they refused to take back because a cd was opened. I am in the process of contacting the BBB and anyone else I can report them to.
Please don't order anything from this site, the people giving positive reviews might just work for the company.
I ordered 4 pairs of Jordan's to the value of $200 don't know what happened to them or where they are, no one wants to get in contact with me or tell me what's happened to them after my numerous e-mails I send them, the sight said $199 in my cart when I went to check out and yet they take out $250 out of my card what's the go there? DON'T BUY ANYTHING FROM HERE.
Take your money, do not deliver for months and have no credible reasons why. Getting your money back is akin the running a marathon.
We have been trying to return an item we cannot use because the plug is Australian (they are an australian website) and we are in USA. No listing of this issue on their site or product or during purchase. SEVERAL emails and days later they keep giving me the runaround! We put their return information on the package as they asked and at the post office we were told to pay $78 for customs plus shipping! We went home and emailed them and several emails later they offer to have it picked up by courier. (huh?) well ok and now 3 times they have asked for my email! And my address! They have all this! Last email now requested the contents of the parcel, size, shape, weight, value and name of product we purchased! We have had it. That reeks of poor business!
I'm astounded that there are so many negative reviews and if I had seen them before I ordered from the company I would never have ordered. I ordered 5 Joules tops at a bargain price of £13 each (Joules prices were between £19.95 and £29.95). They arrived within 5 days, beautifully packed with tissue inside and they fit perfectly. I'm thrilled with them. I had entered a code to get an extra 10% off but it didn't go through so I emailed the company and told them and had a reply the following day with an apology and a refund of 10%. I can't fault the company, the customer service or the garments.
I think this is a fraudulent company. I placed an order 4 weeks ago, have not received my order and everytime I go to Royalmail tracking it says in transit. Royal Mail would not take 2 weeks to track a package and based on reviews here they do this to many people. Do not use their service!
Terrible Experience. Have spent two weeks trying to track a package that was ordered one month ago. After constant stalling on the part of The Hut and my many repeated requests for update I was told that the package was delivered. It wasn't. I have contacted my Credit card company. Wish I had read these reviews earlier. Apparently this is a pattern with The Hut. Similar reviews on all other review sites. Avoid.
Placed an order this morning, payment was taken. Received an email some 8 hours later saying they had cancelled the order as they don't deliver to business addresses. Really? This was going to be a gift but I may not be able to get it on time now as you took all day to decide that you wouldn't fulfil the order. So bad.
Order says "in stock" and next day delivery... but as soon as you place the order and they have your money... the items are not in stock. Its March and the status said my order should be delivered by June... lmao... Do not even bother with this company.
I ordered from this site around Christmas and saw an amazing deal for a bluray boxset. While it arrived a little late, given the likely enormous workload from the holiday season, it arrived promptly and in perfect condition. I read the reviews for this site while I was waiting for it and was scared silly by what I read but was completely relieved by my experience. Take the reviews you see with a grain of salt. Maybe I was the rare occurrence, but I think there might just be a lot of people who want this site with it's incredible deals to fail.
I WOULD GIVE ZERO STARS IF I COULD. Spent £65 on a pair of Kickers for my daughter for school in SEPTEMBER and now in FEBRUARY the soles are coming away from the shoe! Apparently, it's 'wear and tear' UNACCEPTABLE! I would understand after 1 year, but not after a few months! They are refusing to help me!
