The Hut

If you live in the US don't buy DVDS. They are a UK company and any DVD they sell wont work in american dvd players... And when you complain that your dvd doesnt work, they basically laugh at you tell you that since you already opened it, they wont take it back!
The DVD looks EXACTLY like what you would find in the USA!

STAY AWAY!

Buyer beware! Ordered DVD set for Christmas on 11/27/2017 with estimated arrival on 12/18/2017. When I inquired why I still did not get it, they told me to wait til 1/3/2018. No tracking available. They took my money and I don't have anything to show for it. There is no one to talk to. I don't think this is a legitimate business.
1/5 Update - I did get an e-mail that a refund was issued. We'll see.
1/10 Update. I did get a refund for the item, but not for the shipping of the item I never received. Apparently, I was responsible for not getting the item. Was it ever shipped? Can I get proof that the item was ever shipped? They don't even have the item on their site anymore. Nice racket - keep the shipping from every item you never ship. Even if I have to pay a little extra, I will stick with Amazon. Beware!

I just experienced one of the worst customer service experiences of my life. I currently live in the US. I ordered my husband a 3D BluRay from The Hut for Christmas because they had the best price. The product details said it was Region A, but when it arrived, we discovered that it was not. I tried to return it. The company agreed to the return. However, it wasn't until we got to the post office that we discovered that the shipping label they sent did not cover shipping cost. We were informed that it would cost us $25 to ship it back. I originally paid $30 for the BluRay and $3.99 for shipping. When I complained, the company only offered to cover 15% of the shipping cost. So in order to send it back, I would be paying more than half of what I originally paid. That's ridiculous. If an overseas company is going to do business in the US than they need to be prepared to incur the cost. I'm fine with paying a reasonable shipping fee on a return. I understand that not every internet company can be Amazon, but $25 is not anywhere close to reasonable nor is the $21.25 I still would have paid with the 15% they offered.

Do not order from this company. Terrible experience with them. I did not receive my package and had to cancel my purchase with my credit card in dispute. Having ordered from this company with it having a great price and sent out the supposed next day, their delivery tracking and customer service was terrible in tracking down a package that should of been sent out in time and received in time for Christmas. I contacted them many times via email and live chat, each time they told me I would have to wait another 7 days to find my package that should of been delivered on time. It ruined my Christmas a little in trying to get this resolved by this careless company. A simple check by the customer personal to find my package and get back to me via email would have sufficed. They can track their own package now. Do yourself the favor and save yourself a headache and order from some other company.

The Hut sell lovely products however when they send out the wrong size they:
1) do not answer messages in a timely manner
2) do not have a contact number to speak to a team member
3) send out the incorrect link for return
4) do not ensure the stick is held in anticipation of your return to make sure you get the correct size
5) 5 weeks later, they have my money and SURPRISE. The shoes are no longer available in the correct size!

I am happy to share the thread of messages to really clarify the level of incompetence throughout my customer experience with this company.

I bought a pair of shoes in Black Friday deal, this was on Monday 27/11/17, they charged my card, says usually dispatched within 24 hours and email would be sent to confirm. Not a peep by Thursday so sent message(s), no reply, done online chat to get some excuse about the warehouse system being down or some drivel, was then contacted to say order was stopped but would be chased up and sent out. As if today, still sating processing, tried to cancel to be told by email i cannot. If items not received soon, i will be taking further action to recover my money. They had the cheek to offer me £10 credit, not sure why as i will never, ever use this site again. Despicable, no wonder there are so many bad reviews.

I ordered a video from The Hut - Scooby Doo meets Batman. No, I did not read the fine print that it will only play in Zone 2 - I don't even know what that means. But it means it will only play in the UK. Did anyone bother to check that the order was being shipped to the US and warn me that I have ordered something that I can't use - no. As Jimmy Buffett says "Maybe it's my own damn fault". I see other people have also made the same mistake and that The Hut took the same "Too Bad, So Sad" attitude with them as they did with me. Well, you can fool me once but I will never order anything from The Hut ever again!

SCAM? Tried to work with their customer service to get a refund for a steamer they sent me that does not work in the U.S. Returning it would cost $75, which is what I paid for the steamer. Customer service was unhelpful and basically told me because product was unwanted (really was wanted, but it didnt work) that I would have to pay return shipping. I asked them why they would even ship to the U.S., knowing it doesnt work here. Web page did not mention it wouldn't work. I asked them for ANY HELP, and they just kept telling me to return it (which made no sense, because if I returned it, the cost would have been $75 out of my pocket, then they would have refunded me $75 for the steamer. Which would mean, that I would get NOTHING back, but they get the steamer back. THIS JUST SEEMS SO UNFAIR. I feel like this is almost a scam, as I have read other reviews with similar comments,

I'm sure the product itself is of a good standard, but unfortunately could not say for certain, as I never received it. This item was listed as "in stock" when I purchased it and the website clearly states that products are "usually dispatched within 24 hours". However, 8 whole days after I bought these items (and after having withdrawn the money from my account) The Hut had still neither fully processed my order, nor dispatched the product.

On the fourth day, I had written to The Hut to ask after the whereabouts of the product I had paid for and received a vague, unhelpful response. They said: there has been a problem in the warehouse and that they would investigate further. Following this, they stated that if there was a problem dispatching the order, they would arrange for it to be cancelled.
As this was intended as a gift for my mother, I was disappointed but understanding, and decided to wait.

Four days later, I decided to message again after having heard nothing about the progress of my order, and having had no further information on this problem that had so impeded the delivery of the product. In response, I received another vague, unhelpful message stating that the relevant department is investigating further into the issue and that they are working on getting [the] order dispatched as soon as possible.

Considering the fact that it has been over a week since I placed the order, I decided this service was not good enough and asked for a cancellation and full refund. I also mentioned that this was my first experience of The Hut and that I was incredibly disappointed in their poor customer service and would be dissuading others from purchasing from their site. Their response was (yet again) vague stating only that they had cancelled the order with no apology for the inconvenience they had caused me, nor the disappointment they had caused my mother.

They have claimed the money will be returned to my account within 3-5 working days, which I have taken to mean that I can *perhaps* expect my money back sometime within the next two weeks... maybe.

Avoid The Hut at all costs, theyre not worth the hassle and dissatisfaction.