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The Hut Reviews Summary
The Hut has 158 customer reviews and ranks 373rd in the General Apparel category. Common review topics include customer service.
The HUT sucks "BIG LEAGUE!" the site charges for expedient delivery and does not deliver! And then if you want to try and ask for a return or refund, not only do they always say NO, they will NEVER allow you to speak to anyone over the phone. You have to communicate 100% thru email, A LOT easier for them to hide and defend their shady deals via email! All i have to say is BEWARE! STAY AWAY!
Do not order they take your money knowing quite well they do not have product what is for sale scum theives
The hut is just one of many companies selling skin care products. Following the trail to find a resolution to the horrendous customer service, and getting a resolution was nearly impossibe.
Five times I called customer service and five times they hung up on me. On the sixth call I asked for a supervisor, they claim they don't have any. Then by divine intervention a person named Courteney appeared as a SUPERVISOR! AS IT TURNS OUT SHE PRETENDED TO BE A SUPERVISOR! Finally I reach another underling that wasn't abe to help me so she hung up on me once agsin. As luck would have it, upon calling back, she answered. When she told me that she wasn't going to return my 198.oo I told her that was fine, however. My next call was to the postmaster general for a fraud investigation to be started. Then I told her that I was filing a court case in my state with our Attorney General forcing not only the company CEO, but every person I spoke to, to travel three thousand miles for the trial date. I then told her I was contacting the FDA about the serious mess that is my face, and not only would I win a civil case, but they would have to pay my dermatologist bill as well as damages. I pointed out that she would have some liability as well becausee she refused to help me. Suddenly she could give me a refund. So the lesson learned. Get your course of action set prior to making the call, be a dog with a bone, and listen to the conversations going on next to the rep. That's how I found out that they were having a holiday party at the time of my call, hence the supervisors were tipsy and not speaking to customers. Don't give up! I should have my money in 5-30 days, not that I'm thrilled but I'll stay on it. I'm having my refund and my bank is all over it with me. Good luck, and remember, don't fall for those free trial products. Once they hAve your card number, they are not afraid to use it.
I did not receive an order number following a fault during the ordering process. However the Hut happily took my money but refused to deliver my order. When I asked them to help they said they could not without an order number and would not check the order because of data protection laws. They then ignored all other emails explaining the situation. Do not order from this company-appalling customer service.
I was so stoked to purchase from this company and ordered several hundred dollars worth of merchandise during their Black Friday sale. After 2 weeks of no word about my order, I searched to find a customer service number or email and found there was none. I tried to communicate via my account and found that I was locked out of my account. With no customer service to turn to... who could I get to reset my account? NO ONE. They just have my money in limbo with no word about my order.
I thought to contact Facebook just to receive robot like responses. I begged to have a HUMAN email me and let me know exactly what was going on and they said they couldn't do that. So ridiculous. I am still out of money and products and its been a month. Total scammers.
I've had the worst experience ever buying from the hut. I bought an iPad 2 and when the order was not dispatched on date, I start process of enquiry. Got sent from pillar to post with absolute nonsense about them having no idea when they would be getting in stock. It's December 2016, before xmas... they don't know for 10 days when they getting stock! Reficulous, do they think we are idiots!? I have wasted 10 days being messed around with the only option being given by them as to cancel now! This was a birthday present which is now well overdue. Please please don't buy from this scandalous outfit who have atrocious customer service and take customers for fools with the nonsense that is produced. Terrible experience
I shopped twice on this site and both experiences are bad.
There was an item missing in the parcel for the first time I shopped. I found that was missing when I open the parcel. After contacting the CS, it turned out that they got that item out of stock. In such situation, I expect the seller should tell me in the first place once they notice that but not just send an incomplete order without a word and leave it to the customers. It makes me feel they are kind of taking a chance that you missed that so they don't have to pay you back the money. At the end I have to report that on my own for the refund. It was a not so happy experience.
And recently, I shopped again and this time the order is still not delivered for over 20 days (it is supposed to be less than 8 days, according to their information). I tried to urge thehut CS to look into it once I notice there is sth wrong about the system message at the courier side in the very beginning but they just told me to wait. And 2 weeks passed I sought for help again through their CS and what came back is only "investigation is in progress", "sorry but keep waiting" such blah blah blah buy-time cliche. Delivery arrangement has always been the seller's responsibility but how they act just keep telling you that is not their issue even if the customer has paid the money but didn't receive anything. And now I requested to cancel my order but they claimed they would do the refund after they get the parcel back. Firstly, I didn't pay my money after but before I get my order delivered. Secondly, the issue of the order now is exactly about the delivery. They screwed up the delivery and they keep the money? As a customer, this is the worst online seller I've ever dealt with.
Do not order from them. I ordered a pair of GREY joggers, got sent navy blue ones, when trying to get hold of them, they are non existent. The page doesn't let you send a message about your order and the package did not come with any paperwork or anything inside which is weird. Wish I read the reviews before hand. Cheap prices but it's all fake! And you won't get your money back. Strongly do not recommend!
Worst online company ever. Placed order and tried to cancel 30 minutes later. Of course there's no phone #, and no response from numerous emails. Called my credit card to dispute it.
Worst company ever. A bi-product of socialist Europe and the reason why they are going down in a ball of flames.
A month to receive a bloody Blu-Ray and I just disputed the charge with my bank as I never received what I ordered.
When calling 00-44-1-606-338-197 customers get a voice recording without the possibility of leaving a message. When emailing *******@thehutgroup.com, no response is received.
Really pathetic so-called organization. Planning to sue and make a police report.
Please spread your bad experience with these crooks on social meadia and everywhere. Hopefully, we can alert possible victims!
We spent a $150.00 on Dvds. We were unable to play them due to region code.
They know this and are getting away with it! They need to shut them down!
If this helps anyone, I disputed this charge with my bank. I told them everything!
They reimbursed my money, thank god. Hope that helps anyone who got took to the cleaners by these crooks!
GO STEELERS :)
I just ordered a pair of shoes that said leather straps. After placing the order I read the the small print in the product details. Come to find out not leather! I immediately found a number and called. I was told could not cancel order because someone had hacked my account and there were multiple people trying to access my account. The man made absolutely no sense. He continued to yell in my ear... I hung up and immediately called and cancelled my bank card. But by the time I could cancel my card was already charged! I tried multiple times to cancel and with no success. DO NOT ORDER from this site. I repeat DO NOT ORDER from this site! Unreal!
I too have been taken advantage of by these criminals. I ordered the Barbie DVD set for my 5-year-old grand-daughter. Imagine the disappointment when we found these Region 2 DVD's do not work in the USA.
The.hut.com knowingly shipped these to a USA address. They knew the DVD's would not work and they will not refund the purchase price.
I will try to contact my Credit Card Company and see if they can rescue me from my stupidity.
Al Bartos
*******@gmail.com
Like many people on this site, I ordered the One tree hill DVDs for a birthday gift. I wish I would of seen these reviews first. Of course they don't work because they are region 2. I never heard of this before. When I contacted customer service they said it is stated in their product description. It does say region 2 but no where does it say these DVDs can NOT be played in the US! Obviously they know there is a problem with all the people complaining about it, and still they choose to do nothing. I wanted to let people know if you paid by credit card contact them. I am getting a full credit back... and it looks like the hut is going to lose a lot of customers!
Awful patronizing customer service. Ordered $50 set of dvds, took a month for them to arrive then when I tried to watch them found out that they cannot be played in my "region". Contacted Customer "service " and they said sorry and since you opened it, no refunds. Felt like a scam from the beginning.
They take your money and send you any old rubbish out-then you have a real battle to get your money back, I had to open a PayPal dispute, after about 10 calls and emails, I finally receceieved my refund, staff are young and very cocky, also lie to you!
Bought DVDS that wont play in this region. After I ordered I saw that the U.S. was not in the right region. I followed their cancellation policy which was 15 minutes after my order and their reply was to late, already shipped. They do not follow their own guide lines or rules. DON, T BUY FROM THIS COMPANY. YOU WILL BE SORRY. THIS COMPANY SHOULD BE SHUT DOWN. THEY HAVE NO RETURN POLICY. THEY SHOW ONE, THEY DON, T HONOR IT.
This company is running a huge DVD scam. They are selling DVD products in the US that are manufactored ONLY to work in other countries in accordance with release dates. The Hut does not offer returns or refunds in this scam as they respond saying "the international region codes are clearly marked on the website." Unfortunately, most people do not know there is such an issue and do not read the tiny print.
I should have read some reviews before buying there products it would have saved me $62.
Bought DVD and won't work, "region error code". They won't stand behind there products, told "no refund" "no return". I will NEVER buy from or recommend them to my worst enemy!
Amazon Rules!
You will mist likely never see your product. There's no personal customer service option. No phone number or anything. Just make a " help request TICKET" and wait to get a stupid answer. So, you're back to square 1!
