The GrommetReviews 89

Through Grommet bought a Dune Jewelry sand bracelet as a gift for my mother in law who lives on Siesta Key beach in Florida to remind her of home when she travels. The bracelet arrived and was the sand was black! It looks dirty and not as expected. The sand was supposed to be from Siesta Key on Midnight Pass which is know for its white beaches. Grommet would not allow a return on this because it was "custom". I did not get feedback from my email to them. I would have considered an exchange but they do not do that either. Liked the concept of Grommet and supporting small businesses but the customer service there is poor so will not use them. Do not recommend Dune Jewelry either as I do not think this should ever had been sent. It was not what I ordered.

TLDR Version: Ordered a graduation gift only to find out it was missing two grommets (hah!). Went through the return process only to receive a second bag with the exact same defect.

Extended Version (copy of my final email to The Grommet):
"I just received my replacement of the "Greatest Laundry Bag in the World" and, again, it falls short of great... or even good.

For the second time you have delivered a bag with two grommets missing (photos attached). I suggest you verify the quality of your vendor's laundry bag before bagging/shipping. Not only is this a real inconvenience for your customers, but it must be embarrassing given your namesake.

This was supposed to be part of a larger graduation gift but, instead, the package remains unsent and late on your account. At this point, it is faster to give to my seamstress for alteration. I cannot spend any more time waiting for reshipping/processing only to risk receiving another defective product.

I urge you to be more careful in your quality control process for the sake of your company's survival."

Ordered 4 items. One item was not what I ordered and damaged to boot; was not able to use the other. Went to website to initiate the return. Was told my request was logged in, and a rep would contact me shortly. Despite several attempts to figure the status of my return - never got past pending - and repeated requests to have a human being contact me, I was just redirected to go through the procedures on their website. Never could work my way all the way through their convoluted Web. Could be a neat site, but customer service is nonexistent. $100 bucks wasted!

The Grommet COULD be a great new site to purchase innovative gadgets. Except for the fact that their customer service is terrible! I placed an order that said it could take 5 days before shipping... not a problem... I ordered it 11 days before I needed it. Here we are 11 days later and it still is "processing". Hasn't even shipped yet! DJs flippant response was that "we posted it could take 5 days to process so sorry nothing we can do" since when is 5 days the same as 11? In this day and age with so many businesses out there a small company can afford to have poor customer service, they're not gonna last If they do.

While they do have some interesting products, their customer service is AWFUL. I received an email saying my order had shipped. When I still hadn't received it a week later, I found out that in fact it hadn't shipped yet. They then repeatedly ignored my request to cancel the order since it would be arriving too late to give on date I intended. Then they asked for my opinion on their customer service and when I advised them of how poor it was, I got absolutely NO RESPONSE.

So if you find something you want, make sure you really really want it and that there is no need to receive it in a timely manner. Furthermore, check to see if the product is available on Amazon. Something I thought would only be on their site, was also on Amazon with prime shipping!

I have ordered from this place before, but this time it wasn't good and probably will not shop again. My total order came to $100 they offer free shipping on orders over $50 but, because my order shipping was split coming from different places I didn't qualify. This is common as Amazon and other places do the same. But, my qualifying order was $49.95 so I thought off by a nickel maybe if I called they would cut me a break since I really was ordering over that amount (not my fault coming from different places). The guy didn't seem too helpful and just blamed the computer program not being able to manipulate or adjust; that was it. I didn't want to buy anything else, so they lost my business. I went to amazon the site of ALL found all the stuff I was wanting to buy and then some so they got my money and more. Everything they offer you can find somewhere else most definitely. They should be more competitive in this environment of competitive online stores. This way they won't be in business too long.

I ordered a gift for my husband for Christmas. I saw it on the Grommet in early November and ordered it on Nov. 7. When he opened his gift on Christmas we found that our daughter had given him the same gift. She had sent it from out of town. We decided to return the one I had purchased rather than tell her that hers was a duplicate. My return was refused because I had not purchased during their Christmas period from Nov 18-Dec 31. And therefore was not within the 45 day return period. They would allow no exchanges.

I am so hurt and angry I could scream. My package never came, and the company says that they sent it and will not send another and will not send a refund. I received an email that said they are too small a company to send a replacement when the package was probably stolen from my porch. I was home all day, I get up at 6AM to get children to school. I have a tiny house on a wooded Cul-De-Sac, if someone walks on my porch I can hear it all over my house. No package was ever delivered to me and they are holding my money hostage because they know I cannot do anything. Shame on this greedy company for taking money from a mother just weeks before Christmas.