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The Fragrance Shop Reviews Summary
The Fragrance Shop has 107 customer reviews and ranks 247th in the Fragrances & Perfume category. Common review topics include customer service, fragrance shop.
The "perfume" may be "100% genuine", but I'm quite sure it is watered down. I compared the item I received from them to the same thing that a friend got from a different source. That from Fragrance Shop evaporated without a trace almost immediately, whereas the other lasted until the next day. I had to pay 15% "restocking charge" plus postage to return it, so I ended up losing a lot by shopping with them.
Terrible, i do not receive my order, 43 days. And now? They return my money? Do you police? Thanks
I ordered a £50 perfume from this website. After waiting almost 3 weeks for it to arrive, I had to pay an additional £12 for customs charge! I emailied fragranceshop to sort this out but they told me that they are not able to do anything about custom charges that are applied outside of the U. S! I will NEVER buy from this website again and urge others to beware as well!
Ordered on December 14. Item never arrived. Could never get through their customer service, but they anser their sales line immediately. Very bad reviews. I wish I would have reserched prior to my order. F rating by BBB.
I purchased some Boucheron cologne from the over the holidays. It arrived with no bouquet. I sent it back for an exchange. I didn't want my money back, just a new bottle - and they said no. I will never do business with these guys again and I encourage others not to. BOYCOTT this store. Stay away. Go with a more reputable vendor like Amazon.
I place an order with this company on 7-12-09, and my order was for 3 items. On the 15th of July I called to see how the order was going and of course where it was. At the time of the call is when I was informed that they did not have 1 of the items I ordered. Now I had given this company my email address, my home phone number and my cell number, no one called, sent an email or anything. I truly feel that if I had not called them that this would have went on for as long as I would have let it. Keep in mind I called on the 15th and was told they didn't have all of my order in stock when I checked my bank account they took the money out for it on the 15th! What the hell. I called the company and am currently waiting for my money to be put back in the bank over 100.00 dollars and today's date is the 20th and the money is still not there.
When I asked why the website had not been updated to reflect that they did not have the product in stock she had no answer, and I did ask if it was in stock still and of course it isn't. THIS IS A FLY BY NIGHT COMPANY WHEN YOU CALL THEIR TOLL FREE NUMBER YOU GET THE SAME GIRL OVER AND OVER WHAT DOES THAT TELL YOU THAT SHE'S RUNNING IT OUT OF HER HOME NOT SOMEBODY I WANT TO GIVE MY CREDIT CARD NUMBER TO. ************* BUYER BEWARE****************
