The Fragrance Shop

Ordered 1st Feb and despite 4 emails still cannot get a refund for an aftershave I have not received. Keep getting response asking me to wait 48 hours. Avoid this online retailer at all costs. I am asking my bank to charge back the sum

Paid for a membership, they didn't apply it. Emailed so many times, nothing apart from auto responses and ones making no sense! One told me they would turn auto renew off on my account as requested. I haven't got a membership as they didn't apply it, but happy to keep my money! It's been weeks and I'm getting nowhere. There is no way I want to give them any more of my money, but I want my money back. Have phoned, eventually got through and was told the membership should be applied, but wasn't. Putting a disput in to my bank as that's my only option now. I am so disappointed as have used them for years with no problems, so what's happened?! Order FWUK*******

They keep taking money from my account. I had to cancel my card! Customer service don't reply. I will never use this company again, absolutely shocking experience that has spanned 2 months of trying to fix without succes

I am so disappointed and ashamed that I fell for their scam. Their perfume is so watery. It doesn't remotely smell like the genuine Fragrance that itis meant to smell like.

This company have saved my back details and renewed a membership I didn't take out. Becareful if you pay by card in store they save your data. Only way of cancelling is to block your bank card. Frauds.

Ordered perfume for my daughter for Christmas but when my parcel arrived the perfume was missing.
Trying to my contact by phone was practically impossible so thought I'd try my luck with an email. Managed to get an initial response, after chasing, but no attempt to resolve my issue. Have now sent another two emails but without any reply. Dreadful customer service.
Will never purchase from this awful company again!

Ordered two items. Chanel and Issey Mikake 8m eau de parmum. According to website there's free atomiser with the latter. Items came Issey Makae apparently missing, free cheap plastic atomiser there. No phone number on website found on Google. 40 minutes to get through to someone who tells me the Issey Miyake is in the free plastic atomiser? Maybe that's true but how do I know? Smells like it but could be fake and the packaging is cheap and horrible. Customer services told me its clear from the website it comes packaged like that- I checked IT ISN'T usual glass spray bottle shown. I now have to give a gift which looks fake and cheap. Wont be using them again will be reporting to trading standards

Ordered what I thought was Ariana grande -cloud for my daughter. The page clearly advertises the bottle and tbh I didn't look at the details at it looked legit.
It said free atomiser, I thought bonus! Turns out the free atomiser is the perfume absolutely reeks and I am pretty sure Ariana grande wouldn't put her name to a stench like this. Smells like it's gone off. Nothing pleasant about it

IF I WAS ANY OF YOU THINKING OF BUYING FROM THIS COMPANY I WOULD AGAIN THEY SHOULD BE DONE FOR FRAUD AND THEFT THEY TOOK OVER 200 OUT MY BANK MONTHS AGO AND IM HAVING A RIGHT JOB TO GET IT BACK MY ORDER WAS CANCELLED WITH THE DAY AFTER AND THREE WEEKS LATER THEY TOOK THE WHOLE PAYMENT OUT AND KEPT IT IVE GOT A DISPUTE OPEN WITH THE BANK IVE ALSO NOW DEALINF WITH THE FINANCIAL OMBUDSMAN...THEY SHOULD NOT BE ALLOWED TO DO THIS WITH PEOPLE THEY LOVE HAVING YOUR MONEY BUT WHEN THERES A PROBLEM ITS ANOTHER MATTER GETTING THE MONEY BACK BUT I WILL NOT GIVE IN IM GOING TO LEAVE BAD REVIEWS ALL OVER THE NET FOR THESES CON ARTISTS SO PEOPLE CAN SEE WHEN THEY ARE REALY LIKE FRAUDS AND THEIFS KEEP WELL AWAY FROM THEM YOU HAVE BEEN WARNED!

Ordered two items from them, after waiting 4 weeks for the arrival, decided to chase them. They emailed me back requesting to email them from the same email my paypal account is registered. I explained it is an old student email I do not have access to it anymore. Provided all my details requesting my order or refund. They have not done either! No order or money! Fraud!

The container was not full at all I paid $32 for the sample and it was just oily liquid no fragrance what so ever.

TFS auto renewed a subscription that I wasn't aware of. I have asked multiple times for a refund and they refused. Its only £15 but that's not the point. Poor customer service. I will be avoiding this company from now on and I would advise that EVERYONE STAY AWAY FROM THE MY TFS Scheme.
Awful Service.

I'm extremely dissatisfied with my purchase as the perfume scent is terrible. I'm convinced it's a fake as it smells far too overpowering to a point that it's given me a headache. I'm well used to Armani Si as it's one of my favourites but I definitely will not be buying from The Fragrance Shop again.

Ordered something before Christmas for next day delivery. Never arrived, and now almost 2 months later, I'm still chasing a refund. They confirmed they can see I haven't received the order. But refuse to do anything about it. Do not trust this companies service!

So I ordered 3 bottles perfume the box come with it ripped and only 1 bottle in it. Some one clearly robbed the. They said send pics which I've done. Said get back to me not heard nothing. Hows this company still going. We need to get this place shut down if its robbing every one.im not letting this lie. Joke.

Placed an order on next day delivery, Order never arrived. Was promised call backs several time - never happened - Wrote emails several times and just looked like a basic response back with nothing meaningful.

YOU CANT BELIEVE ANYTHING THE "PROMISE" YOU.

All they seem to do when you get through to them on the phone is just say what they want you to hear so you get off the phone.

Well im sorry but they have delt with the wrong person here.

I wish i could give less, 1 star is a compliment. Gift set for GF's birthday was spilled an damaged upon arrival still in box, empty! As you can see by the image the packaging was undamaged so this could only mean the bottle was not secured! 2 weeks of back and forthing with "Laurentiu U" got me nowhere. After 7 images of every conceivable angle they closed my case. No refund no return no nothing! Thanks for the waste of a time gift, il never shop with u again your customer service is horrendous your process of complaints is terrible and worse still you dont even care! As of this morning iv had to initiate a returns that i will have to travel and go out of my way to send back, because of your messup not mine, im the customer?! I order online, it arrives. Thats how it works, if i wanted to walk about id have gone to a store! Useless utterly useless. AVOID TRUST ME, THEY COULDNT CARE LESS. AVOID!

Feel conned and ripped off and really never had such awful customer service. Supplied defective product and then won't accept a return or give a refund - terrible apathy of customer service - BUYER BEWARE!