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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was truly great and amazing experience to stay at one of your best hotels, the first collection at business bay.
Je n'arrive pas à sélectionner mes choix de dates d'arrivée
It was really good experience to learn... and looking forward to invest in future...
I hope I will enjoy as ur representative promised me
I didn't start my trip yet but I'm very excited to visit Dubai in the near future. Thank you for your help
تجربة جيدة،ارجو الاخذ بالاعتبار بانها رحلة شهر عسل
We didn't get any product or service yet but we did purchased a vacation deal offered to us by you and we hope we'll be able to execute it and really experience Dubai as you describe it to us.
Je pense que c'est bien. J'attends maintenant expérimenter sur place
شكرا لكم الموقع الالكتروني واضح وسهل الاستخدام
My contact person, Fauzia, was very helpful and accommodative especially when lockdowns all over the world resumed. They allowed me ample time to complete my payment. She also responded well and promptly to any issues I raised. Looking forward to an amazing holiday with the First Group. I must add it'll be my second holiday with them. Absolutely loved the first one that's why I booked again this time.
It was a pleasant experience in the company of Susan, who was courteous and articulate in explaining as we were on a tour of the facilities of the First Group. She is a real asset to the company. Credit must also be given to Miss Manka, who approached me first at the airport and also Mr Atsu Ago who is going to be my concierge after convincing me to buy into the holidays experience.
My regret is that I have been left on my own transportation wise after buying into the holidays package. This is not good at all for one who does not know his ways around town. It is a minus to the First Group. Get transportation included in the package.
الإختيارات بالنسبه لتاريخ السفر والفنادق غير متوفره
تجربة مميزة ولكن احتاج التواصل مع احد افراد الشركة
اتامل ان تكون ممتازة واحون وفرت الكثير من الصرف
Bonsoir Sana Je voudrais te remercier pour ta disponibilité et ta parfaite collaboration pendant le séjour
رووووعه التعامل وخدمات متكامله وروعه التعامل وقمة الاخلاق
Thanks for excepting us as a member in your program
The first call I received can attract me to go ahead, also the following call from the manager also was helpfully
The offer is very good and giving us a chance to see your hotel
The program and activities is very nice
Thanks
رقم الواتس اب الدي تواصل معي في البداية لم يعد يعمل الان ولم يتم الرد على استفساري
اتمنى المصداقيه وتحقيق رغبتي الاولى في فندق ذا فيرست كوليكشن
والتواصل معي بخصوص باقي المميزات
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members