On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nous avons payé 2000 USD au lieu des 1500 demandé car nous sommes 5 et qu'il nous faut donc une chambre adéquate type, j'espère donc que cela sera confirmé au plus vite.
السلام عليكم فريق ذا فيرست جروب دبي شكرا شكرا لكم من القلب على تعاملكم الممتاز والمتميز في الرحله والشكر موصول لى منسق الرحله لحسن شامبي جدا انسان في قمة الادب والاخلاق والتعامل ربي يسعدكم واحب ايضا اشكر الاستاذ علاء ربي يحفظه وموظفت الاستقبال
اريد التواصل مع مسؤلين الاستثمارات في دبي
Thank you to the First Group for a great stay in Dubai. Customer service was incredible and we had a trip of a lifetime. A big thank you to Lahcene for making it memorable.
لا توجد مرونة كافية في تحديد التواريخ، ولم يتضح لي الخصومات الإضافية على ليالي إضافية في الفنادق والاسعار
Pour le moment tout s'est bien passé jusq'ici. Le paiement s'est passé comme convenu et sans incident. La suite concernant le service se passe bien aussi. Tout ce qui a été promis est respecté, j'attends de voir la suite jusqu'à la date de voyage.
Excellent people, but at the end I was put in the train to go back at the Hotel is not professional when you pick me up at certain location than you Don't bring me back I don't run in public transportations. I requesting my refund on what I pay because I consider it total dis respect.
سهولة الاختيار وبكل شفافية والمواقع ممتازة وحسن المتابعة والخدمة المقدمة جيدة
انتظر الاتصال
لاطلب ان يكون الحجز ب ١٣ ديسمبر يوم سفري
جدا عرض رائع وسوف أكرر التجربه باذن الله
Stick to your promises. Let there be no deviation from the terms and conditions including the travel package.
التواصل للحجز والتاكيد يجب ان يكون سريعاً
اتمنى التواصل معي لتغيير اسم المسافر الرئيسي حيث انه يوجد اختلاف بالاسم
Your customer service and response to clients is splendid.
التعامل الجيد للحصول عاي افضل خدمه هو المفروض
Miłe spotkanie, mili ludzie. Ciekawie opowiedziane inwestycje.
سهلة و موضحة كل التفاصيل و التعامل رائع ممتاز بكل الترحيب و الاحترام
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Real Estate Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members