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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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The contacts normally keeps changing. The numbers for *******@thefirstgroup.com and email are inaccessible. I really struggled to get through to get activation links.
Dear Ms. Georga,
In an effort to better understand your situation, we request that you email us directly at [email protected] with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
Have been trying to get guidance on my planned trip in January, but all the phone numbers which were contacting me are not accessible. Your agent Noureldin Mousa is quite on me
Experience is good till now. Waiting to examine what is next for the room, accommodation, facilities and others
I am in contact with you before 11 days without any results until today. Because we were decided to travel at 14 oct.
It was a good experience that I won't miss any and I will try my possible best to make my colleagues aware of it
Dear Mr. Bright,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
شكرا لكم انا سعيد دائماً بالسفر معكم وبرفقة مجموعتكم العالمية فرست قروب اشكر لكم حرصكم واهتمامكم مبدعين دائما
عزيزي السيد محمد,
شكرًا لك على ملاحظاتك! رضاك هو أولويتنا، ويسعدنا أن نتمكن من تلبية توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Happy with the activities, type of hotels and the added services of visa and travel insurance.
Dear Mr. Silas,
Thank you for your feedback! Your satisfaction is our priority, and we look forward to providing you with even more great experiences in the future!
Warm regards,
The First Group
I went through a professional tutorial by a detailed and friendly personality. It was a classy experience from the first phone call to pickup from the hotel to a very friendly and welcoming front desk staff all through the tour of the company's completed and functioning projects to those under construction and even it's future plans. My contacts are very open and ready to accommodate my fears. Indeed an investment seed was sown from the moment I left your office.
Dear Mr. Disu,
Thank you so much for your thoughtful review! We’re thrilled to hear that you had such a positive experience from start to finish. It’s wonderful to know that our team made you feel welcome and that you found the tour informative and engaging.
We look forward to supporting you in the future!
Warm regards,
The First Group
Je pensais que je pouvais sans condition choisir l'hôtel Dubaï Marina clairement! Pas de mettre un classement. Il faut que ce soit Dubaï Marina… merci par avance! Sinon j'ajournerai l'expérience!
I have no idea what to rate as I am yet to experience it.
Dear Mr. Godwin,
We're committed to making it exceptional and ensuring that it exceeds your expectations.
Warm regards,
The First Group
Telephone communication/ language barrier slightly difficult.
Dear Mr. Harold,
We kindly request you to get in touch with us at [email protected]. A member of our team will connect with you promptly to address your concerns.
Warm regards,
The First Group
You're simply fantastic! Support given by the contact person was very reassuring and the page very user friendly and helpful to make holiday experience great.
Dear Mr. Lewis,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
سهولة الاجراءات والوضوح في التعامل وسرعه الاستجابه من اهم المزايا وان شاء الله تتوافر المصداقية في العروض
عزيزتي السيدة كارين,
شكرًا لك على ملاحظاتك. لقد سعدنا لسماع أنك قد حظيت بتجربة إيجابية بصورة عامة.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
انا اول مره اسافر معكم وان شاء الله تكون تجربة حلوه بتعاونكم شكرا
عزيزي السيد إبراهيم،
شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
It has been a great experience working with the Lifestyle group
Dear Mr. Tarnue,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
Easy to arrange travel arrangements.
I didnt any option for Babies if I'm travelling with one.
Is it possible to exchange the desert safari with another activity?
We would prefer the Giant Snow Ball.
Dear Mr. Anthony,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly and address your concerns.
Kind regards,
The First Group
الوضع شوية ملخبط عندي عرضين اشتريتهم وحابب عدل عليهم اكثر من ناحية الرجاء التواصل معايا
عزيزي السيد أسامة,
نود مراجعة وضعك بشكلٍ أعمق ونرجو منك التواصل معنا على [email protected] كي يتمكن أحد أعضاء فريقنا من التواصل معك مباشرةً.
وتفضلوا بقبول وافر الاحترام والتقدير،
شركة ذا فيرست جروب
شكرا لكم خدمه راقيه مستوي رفيع للعروض السياحيه وشكرا لفريق العمل
عزيزي السيد مصلح,
لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
نتطلع لخدمتك مرة أخرى قريبًا!
مع وافر الاحترام والتقدير،
ذا فيرست جروب
I Couldnt use Dubai leave certificate delivred by firs group, even that i made all necessery steps and booked in the propoed period but i didnt get confirmation for the stay
So i concluded that i will not go further more with The first Group
Your staff deceived me into paying for a travel package for my next October holiday, without telling all the conditions that will make my aspiration of holiday in Dubai become a reality.
After I paid the amount charged for package, I was called by one Isabel from your travel team, who told me I can not visit dubai for my holiday except I have a UK or shengen visa as a nigerian. She was so rude in her manner of appraoch, she hung the phone on me and yelled at me without showing any empathy that my savings for holiday plan is almost messed up by the restriction of visa to dubai
Your staff Heba, who sold the package to me without telling me all the truth refused to talk to me anymore when I called, rather she only charts me, contrary to her many calls before i paid
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Mohanad,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group