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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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The staff were friendly and following up quit in frequent baises very professional and affordable prices
We are actually looking for dates in April, but it does not yet appear on screen
شكرا لاهتمامكم ونتطلع الي الاشتراك السنوي معكم ونتمني خدماتكم تكثر ايضا خارج دولة الامارات
عزيزي السيد بروس,
شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
The lifestyle package is very flexible, with its payment plans and time period.
Dear Mr. Rufaae,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
ممتاز سهل في الاختيار والمزايا واضحة. تم تجربة العرض من قبل وكان التجربة رائعة
عزيزي السيد إيمانويل,
لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
نتطلع لخدمتك مرة أخرى قريبًا!
مع وافر الاحترام والتقدير،
ذا فيرست جروب
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Dear Mr. Ali,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Please advise on the nearest air port to the accomodation.
I was told to expect something completely different to expect from what was actually delivered.
Dear Mr. Michel,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group
It was excellent and im impressed,i had a great time with my brother since it was his first time in dubai.
Dear Ms. Monica,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
We look forward to welcoming you back again to Dubai soon.
Warm regards,
The First Group
I had an amazing time away, the whole experience from strat to finish was amazing and perfectly organized
Dear Mr. Eunice,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
So far so good but I couldn't add my third child- we looking forward to our trip
مفروض يحدد نهايه الإقامة حتى يتضح الدخول والخروج ويتيح حجز الطيران بوقت مناسب
Dear Mr. Gharib,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
الموقع يحتاج زيادة من الشرح والتفصيل في الخدمة المقدمة...
My last year experience was enjoyable. I only did not enjoy the boat trip food much
دبي جنة الله على الارض, الرجاء ان تبعثو لي تاكيد الحجز لاحجز التداكر
Thanks,
Hope i get positive response for the dates required
………………………………………………………………………………………………………………………………. ممتاز
Dear Mr. Badr,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Loyal customers should be given flexibility more, I want to divide my stay in 2 hotels please.do contact me please.
Like to get a very especial offer next time.
In general the overall experience is ok, however I'm a bit disappointed with the thing that I was told that the package includes my kids as well but I need to pay additionally for services and entertainment for them. I asked about that when I was buying a voucher, got the response that the voucher will cover my whole family. I also feel a bit overwhelmed with questions about my personal life, preferences, etc.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Suad,
Thank you for your feedback! Your satisfaction is our priority.
Warm regards,
The First Group