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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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I have a great experience. Hospitality was the best.
Explaining Stage payment is up to expectations.
ممممممممممممممممممممممممممممممممممممممممممممممممممممممممممممممممممممممممم
Dear Mr. Abdelmalik,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
It was very good and excellent. We managed to visit the beach which offers a good relaxation mood as well the canteen was marvelous
Dear Mr. Edmore,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
They say they are selling property apartments where as they are not but they are a vacation club totally misleading information
Very good service and easy booking experience.
Prompt customer service.
Dear Mr. Christos,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
It's a timeshare to sell for 1 week in a year, salesman was very vague not clearly explaining the property, it was just looking to make $1700 in 2 hour, without any hesitation.
Dear Mr. Farshid,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group
Still ì don't travel and I'm facing many challenges for hotel booking, more headache for me, if I book and plan my trip it will be more easy than this way
Suporte extraordinário, dado pelo Sr. Said Darghan e uma plataforma simples e interativa.
From the promoter contacting us on the street, to Jose, the relationship manager we did not like the treatment. Nothing was organised the way the promoter promised. If you want a customer to invest a few millions in Dubai real estate market then start listening to what customers say and show respect!
Dear Mr. Csaba,
In an effort to better understand your situation, we request that you email us directly at [email protected] with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
I have been sending u emails and u chose not to reply. How then do u expect me to get more information from you?
Dear Mr. Brian,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group
L'indisponibilité des hôtels de premier choix.
Une amélioration serait parfait.
Excellent. I receive instant responses everytime I enquire
Dear Mr. Mzuyanda,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
عزيزي السيد ديكل,
شكرًا لك على مشاركة تعليقاتك الإيجابية حول تجربتك معنا في دبي! وقد سعدنا لسماع أنك حظيت بأمتع الأوقات برفقتنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
The site seeing was great, explanation by your team on what the investment comes with and the befits as a foreigner.
Dear Mr. Joseph,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
First we wasted about 3 hours of our time just to sell us a hotel package which we were not interested in
But being very pushy and trying to pressurise us to buy
Dear Mr. Mahroof,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group
I have impressed during my visit but unfortunately I couldn't make decisions due to unforeseen reasons. However, I keep on promote throughout my friends and family members
Dear Mr. Subba,
Thank you for sharing your feedback! We're glad to hear that you were impressed during your visit, even though unforeseen circumstances prevented you from making a decision at the time.
We truly appreciate your support in promoting our services to your friends and family—it means a lot to us.
Warm regards,
The First Group
اشكركم على حسن معاملتكم وعلى الاشياء التى تقدموها لزبائنكم
عزيزي السيد دونا,
شكرًا لك على مشاركة تجربتك الإيجابية مع السيد مؤمن. رضا العملاء هو أولويتنا القصوى؛ ومن الرائع دائمًا تلقي مثل هذه التعليقات.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
From pick-up to drop-off it was 5.5hrs. Visited superb locations with breathtaking views. Found the process full of small talk - and then some serious discussions. Would have liked more beverages / snacks to kerb the hunger urge considering the amount of time we spent there.
It took days to get a confirmation. Was very difficult to plan and arranged flights bec of that. When introduced the offer they spoke as if we could get every thing quickly and satisfactory. But just opposite the case. Still we did not get any confirmation for the hotels telling that they will try their best to provide. The other issue was that when it was offered we were told that we will have FB but it seems we have just BB. So I will never promote nor we will encourage anyone to get this so called promotion.
Dear Mr. Indrajith,
In an effort to better understand your situation, we request that you email us directly at [email protected] with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
Great projects by The first group. The only point that I missed at the start was the actual investment of ownership. Overall very professional people and great opportunities for investors.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. S.P P,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group