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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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Good experience with The First Group
Good experience with The First Group
Good experience with The First Group
URGENT PLEASE
Hello
We would like to take advantage of the stay we purchased last June in Dubai. How should we proceed, please, since the app won't let us book until March 26,2025, even though we'll be arriving on March 20,2025!
We would also like to review the terms and conditions for the stay we were presented with in June...
Purchase reference below:
Receipt from TFG Global Solutions
Receipt #1244-8112
Amount paid
AED5,493.84
Date paid
Jun 7,2024, 4:01:34 PM
Payment method
Mastercard - 0296
Summary
Dubai Lifestyle Experience
Dubai Lifestyle Experience × 1 AED5,493.84
Amount charged AED5,493.84
Please respond quickly.
With our best regards
Bonjour
Nous souhaitons profiter du séjour acheté en juin dernier à Dubaï. Comment doit-on procéder s'il vous plaît car l'application ne nous laisse pas réservé avant le 26.03.25 alors que nous arriverons le 20.03.25!
De plus nous souhaiterions revoir les conditions pour l'achat de séjour qu'on nous a présenté en juin...
Reference achat ci-dessous:
Receipt from TFG Global Solutions
Receipt #1244-8112
Veuillez nous répondre rapidement s'il vous plaît.
Avec nos meilleures salutations
Gérard Guesnier
Cher Monsieur Gerard,
Nous aimerions examiner votre situation plus en détail et vous demandons de nous contacter sur customer. Support@thefirstgroup. Com afin qu'un membre de l'équipe vous contacte directement.
Cordialement,
The First Group
The meeting was a complete waste of time, disorganized and irrelevant. And to top it off, the offer was insulting, far below industry standards. A truly disappointing experience.
Dear Mr. Muhammed,
We would like to review your situation further and ask that you contact us at customer. Support@thefirstgroup. Com so a team member can reach out to you directly.
Kind regards,
The First Group
Our Dubai trip was nothing short of amazing, and a big part of that was thanks to Nader! He did an excellent job planning everything and went out of his way to secure the hotel we wanted, even though it was fully booked. His effort and dedication didn't go unnoticed.
Beyond the planning, we truly enjoyed every moment of our trip—from the stunning sights to the incredible experiences Dubai has to offer. Everything was seamless, making it a trip to remember. We'll definitely be recommending many people back in our country.
Dear Mr. David,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
This is my second experience with The first group and I am so delighted with how welcoming and organizing they are
Dear Mr. Ahmed,
Thank you for choosing The First Group and leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
عزيزي السيد جوزيف،
شكرًا لك على ملاحظاتك. لقد سعدنا لسماع أنك قد حظيت بتجربة إيجابية بصورة عامة.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
I was really impressed with the marketing personnel and the projections on the investment especially the soccer enclave. Seeing is believing really
Dear Mr. Mustapha,
Thank you for sharing your kind words.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
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Dear Mr. Adam,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
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Quite easy; the support answered quickly, and I am delighted.
Dear Ms. Henriette,
Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
I loved the business model the fact that you can pay in installation. Your investment being protected by the government. And I don't have to supervise anything. Was a win for me.
Dear Mr. Muyinda,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Some difficulties to translate in french because i don t speak well english
Dear Mr. Abdellatif,
Thank you for sharing your feedback with us, it is highly appreciated.
Warm regards,
The First Group
My experience with first group was very nice I enjoyed their breafings overall breafings was very informative and there staff particularly Mrs.Haleena who breaf me was very professional
Dear Mr. Abdul,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Excellent experience
Everything was planned perfectly
The hotel is very good in service
Dear Ms. Aya,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
Better knowledge by the first group.we felt happy after meeting with management
Dear Mr. Ravinder,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
I was Lucky to have Isabelle Manga as my customer assitante during my stay as she made everything in her power to assist me and make my stay perfect. The planning was given before my stay but I could change things around and Isabelle always replied in a timely manner to assist me. My stay was better because of her. Many thanks
Dear Ms. Corinne,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your stay in Dubai was made perfect thanks to the exceptional organization and support provided by Ms. Isabelle.
We look forward to welcoming you back for another stay in the future.
Warm Regards,
The First Group
à la vente du pack on m'a promis que la date d'expiration du pack pourrait être étendue car j'avais expliqué que les seules vacances où je pourrais revenir seront en Février, et il semble que cela soit compliqué et Amnay Belkadi (qui m'a vendu le pack e,n me disant que je ne devais pas m'inquiéter et qu'il pourra étendre jusqu'à Avril 2025 si besoin) semble avoir quitté le groupe. Cela ne me rassure pas du tout sur le sérieux du groupe. Et j'espère que mo séjour sera accepté malgré tout et que tout ira bien.
The managers on charge of marketing are very professional in their conduct. There no peer pressure to sign up package. I think this is a genuine company with excellent code of conduct from it's manager.
Dear Mr. Edward,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
من فضلك احرص على سكن نظيف جدا ويناسب العائلة
عزيزتي السيدة مرام ،
شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Very good experience. The tour guide was very enthusiastic and energetic. Provided all clarifications. Even back office executives had all the necessary knowledge.
Dear Mr. Arvind,
Thank you for leaving us with a 4-star review! We value your feedback.
Warm regards,
The First Group
The airport pickup was seamless, and our driver adhered to all protocols. However, the office meeting arrangements were not organized in a timely manner, which could be improved.
Dear Mr. Joseph,
Thank you for your kind words! We're committed to making it exceptional and ensuring that it exceeds your expectations.
Warm regards,
The First Group
Nice professional people, pleasant environment, interesting new information, investment opportunities
Dear Mr. Peter,
Thank you for leaving us with a 4-star review! We value your feedback.
Warm regards,
The First Group
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Dear Mr. Tzvetan,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group