The First GroupReviews 3,812

I was Lucky to have Isabelle Manga as my customer assitante during my stay as she made everything in her power to assist me and make my stay perfect. The planning was given before my stay but I could change things around and Isabelle always replied in a timely manner to assist me. My stay was better because of her. Many thanks

The managers on charge of marketing are very professional in their conduct. There no peer pressure to sign up package. I think this is a genuine company with excellent code of conduct from it's manager.

من فضلك احرص على سكن نظيف جدا ويناسب العائلة

Very good experience. The tour guide was very enthusiastic and energetic. Provided all clarifications. Even back office executives had all the necessary knowledge.

The airport pickup was seamless, and our driver adhered to all protocols. However, the office meeting arrangements were not organized in a timely manner, which could be improved.

Nice professional people, pleasant environment, interesting new information, investment opportunities

Thougt we would be informed about real estate possibilities in Dubai hotels.
After short vist in showroom transported to hotel/resort awaiting a tour and explaination around possibilies. Waited a long time there. No tour, only offering was a reduced price on a 7 day stay in a hotel. So just a sales promo action instead getting information. What a waste of time.

My experience with The First Group has been mixed. On the one hand, the company presents interesting investment opportunities in Dubai's hospitality sector, with well-located properties and a highly professional sales process. Their sales team is knowledgeable and provides extensive insights into the market and potential returns.

However, my visit to Balqis Residence fell significantly short of expectations. I was promised a VIP experience, yet the reality was far from what had been communicated. Instead of the expected access to the pool, we were placed on the beach with no clear explanation.

Moreover, the staff was not sufficiently attentive or responsive to guests' needs. Requests were often met with delays or vague responses, which negatively impacted the overall experience.

Another major concern was the persistent hidden costs for services that should have been included in the package. The lack of transparency regarding pricing and the benefits advertised was disappointing and undermined trust in the service.

In conclusion, while The First Group offers an intriguing investment concept, my experience at Balqis Residence was underwhelming. The level of service did not align with expectations, and the unclear pricing structure was a significant drawback. I sincerely hope the management takes immediate steps to address these issues.

تجربة رائعة اعيدها للمرة الثالثة. امل ان تكون رحلتنا القادمة ممتعة و مثرية كالتجارب السابقة.

Great service, smooth booking process. Looking forward to the trip to enjoy the experience.

Thank you very much for your efforts, it was pleasure and we are satisfied by your team how kind and motivated.

Very good except some communication issues initially

So far so good. I would want to come to Dubai to experience the package, then I can add the last star.

Thank you

Very nice service, we enjoy the holiday package, it is wonderful place

Cette plate-forme est très agréable et bien conçue pour faciliter le voyage.

At first it was like going to tour but later it turns out to be a business

I wanted to book in June 2025. However, it did not give me a choice, even when it was within the twelve-month time slot from the date of the purchase. This is not ideal. I did send an e-mail, but nothing was actioned.