The Company StoreReviews 778

I placed an order in January. Heard nothing for 3 weeks. Called them. They blamed PayPal and told me the problem was fixed and I would be receiving my order in a week, even told me they would express the order. It is now April, Nor order... on the phone with them again. They are now saying I will have to pay for the order again to receive it.

I ordered a Boudoir pillow and pillowcase. Pillowcase was defective and I tried to send it back with absolutely no communication from customer service. All they did was send me return slip with no communication at all I tried several times to find out if they're going to send me the replacement. No reply

The comforter was warm and not too bulky. Maybe a little steep, but generally a good value. I would shop here again.

I ordered hand towels and received face cloths. The product quality was also low and I am returning them as they didn't even get my order correct and I no longer even want their hand towels. The shipping also took forever and I am still waiting for half of the items in my order and will be canceling them. Their receipt didn't even list the cost of any of the items either. Unprofessional and low quality - steer clear.

I ordered a robe ONCE, five years ago. Though I have called, emailed and written letters and been assured they would remove me from their stinking mailing list, I continue to receive their garbage catalogs.

I WILL NEVER ORDER FROM THEM AGAIN. How many trees and resources do these jokers waste each day, month and year. They are a JOKE.

The Company Store lacks the will to help customers with their issues, especially when the phone agents don't have the authority to do so. Their supervision and management is stubborn and either ill informed or intentionally dishonest. My problem concerned shipping errors as well as payment disputes. The shipping error after two phone calls was resolved by an agent but, I still, after two more phone calls cannot get a duplicate charge for the same item resolved. No effort or interest in fixing the error.
Beware!

First, their quality sucks. You can get better at Walmart. Second, if you order something, you will NEVER get your money back. I am nine weeks out and still no refund. I gave up and went through my credit card company to dispute it and nail them that way. HORRIBLE company!

Seriously I made more effort to try and spend my money than the Company Store made to deliver goods:
I was a long time customer but now they have lost me. I placed an order in December for multiple items. I received part of the order within two weeks and then got a back order email... and then nothing for weeks. I called again in January. I was told my credit authorization expired and they could take my credit card info and send me my items. I gave my credit card and then... weeks went by and NOTHING. Then I called again at the end of February and I was told once again I had to give my credit card. I gave my credit card info AND Ordered a blanket. A week and a half later the blanket arrived but my original order items were still missing. I called again last week and was AGAIN told I had to give me credit card number and they would send me the items. I refused because how many times do I need to call to actually get a company to take my money and send me what I ordered. I called the presidents office and emailed customer service and a week and a half later... NOTHING. Based on the aforementioned I am convinced they do not care and no one is overseeing customer satisfaction. I will go to Garnet, Lands End, Eddie Bauer etc so I can be treated with decency and respect.

For Valentine's Day, I ordered and confirmed by phone a full set of pajamas for my kids (son, daughter in law and baby)By phone, I was as told all items are available and ready to ship. A few days later 2 items are received. A few days after that I receive an email saying the 3rd item is out of stock and unable to be delivered. So now, my daughter in law has no idea a present was bought for her and not deliverable. Very sad! I called the company and they told me they were sorry but they could not help me in any way. And my son can return the items shipped. So basically, they are making their problem mine to deal with. I will never buy from them again. There are so many ways they could have handled this issue better but they did nothing and continue to do nothing to help. Beware of any purchases made by this store... and this is coming from a loyal past customer.

Washcloths are not much bigger than a postage stamp! But, when I wrote to them about a bath towel fraying on the edge, they informed me that there was a 90 day guarantee on the product. I was in the middle of a construction project that included a new bathroom and wasn't able to put my hands on a receipt. Unusual for me! No kids were involved in the fraying of the towel. That pretty much makes them disposable!

Not inexpensive either!

Never again.

I've purchased several items over the years from the Company Store. 2 years ago I paid over $500 for a bedding set, percale cotton sheets (which I love), a comforter (which is OK, not as nice as my lands end one), and this blue blanket that filled my washer and dryer with a pound of lint, shrunk 1/3rd of its size and is so pilled it has sat in a drawer ever since. That blanket was $130 dollars and I couldn't return because it's outside of the return window. I followed the directions for washing and care.

I've had multiple issues with their mobile ordering, you can't paste a promo code in and hit apply you have to delete a character and re-write to get it to not gray out. I've accidentally ordered duplicates and accidentally ordered 1 pillow case instead of 2, these occured on two separate orders. You can't hit the back button, it will empty your whole shopping cart. You can't shop while not logged in and then log in, it will empty your shopping cart. No way to auto-apply promo codes. No way to bring these issues to their attention either since the only customer service is email and phone.

Customer service replies to questions about colors or stock in 2-3 weeks. I ordered my daughter a quilt set and the sheets went out of stock. It took me 7 weeks to hear back that they were discontinuing them permanently. No suggestions on other sheets that would match, no familiarity with their own products so I bought everything else on Amazon.

Fulfillment is really slow for a company that is supposed to not be Wayfair or Overstock. Usually 2-3 days before the order ships and over a week to get it on top of that.

I'm just really disappointed because I loved the old Company Store. Home Depot bought them in 2017 and it has swiftly gone downhill.

I haven't actually received my order yet, so I am not able to review the quality of the products. I am concerned that immediately after I was billed for my order, three fraudulent charges were billed to my account. I have a hard time believing that was just a coincidence. I also had the same problem where my order was confirmed, but the day the order was actually processed (a week later) I received an email stating one of the items was not available. If I would have known that at the time of purchase, I would not have ordered from The Company Store.

I placed an order for a Robe on Nov 21,2020 with your online company.
I received an email confirming the order within a few minutes
I started checking for delivery information on my order on your website daily from Nov 23rd - Dec 2nd
All that your website reported was the order number and the ship to address
Eventually I thought I better follow up and phoned your store on Dec 2nd.

I was informed the item was out of stock, even though you confirmed it! I have the emails to prove this.

This is un-acceptable for a business to confirm my christmas gift, and if I had not followed up it just would not have shown up.

I WOULD RATE YOUR COMPANY -1 Stars if I could but I will rate you as low as possible on every on-line platform as of this moment.

Ordered a quilt that showed in stock to ship within 1-2 days. Received an email next day saying, "As you may have seen during the purchase of your recent order, the following item(s) is temporarily out of stock. It will be shipped promptly to you upon arrival in our warehouse." The item showed in-stock on the product detail screen AND when I placed the order (cart view). In fact, it still shows in stock as of this writing. When I called customer service (which took an extremely long time) I was told that the item was indeed in stock but that someone in the Warehouse had cancelled my order - for some unknown reason. I have yet to receive confirmation of that cancellation in writing. Overall, my experience with this company has been very frustrating. Their online site is simply not user friendly. I've called twice about two different orders in the past 6-months and I'm pretty sure I've spoken to the same person each time, which, in combination with the long wait time, makes me wonder about the viability of this company. Their website gives you the impression that they are a reputable and strong company with plenty of staff but my experience seems to indicate otherwise.

To the poor shopper who bought a children's monogrammed knight and flamingo bath towels (Ryan and Layla), I was the one that received them instead of my own monogrammed purchase. I was told that I would not be able to reorder since there was only a couple left and my new order would be put at the bottom of the list. I assume you're in the same boat. I spent my entire lunch break trying to get the item picked up and sent back for you, I'm sure we can both agree this company isn't worth the effort.

I ordered a front doormat at the end of October. It's now November 24 and still no mat. Customer service just told me it was backordered and it should be delivered Dec. 1.

I would have appreciated an e-mail informing me that it was backordered. That would have given me the choice of waiting or buying it elsewhere. Hmm. Maybe that's why I didn't get a notification of the hold-up. We'll see how the product is whenever it gets here.