The Company StoreReviews 780

I received the pillowcases I ordered and they're fine, but the matching duvet cover has been back-ordered multiple times. I ordered on 9/26/21, back-ordered until mid-November, now it's back-ordered again until March 2022. I'm only willing to wait for it because it's the matching color and I won't find the exact right color anywhere else.

Horrible smell, like old fish... washed in hot water twice. Had to throw away. Disgusting smell that just got worse. Never again. Plaid flannel pajamas for my grandson.

I'll never order anything from this company again. I bought a comforter from them now all the feathers are coming out.

I purchased a waterproof mattress pad in July. At the same time, a memory foam mattress. Now in November, I spill coffee on the pad and it goes right through to the mattress. Contents are 77% cotton and 23 % polyester for the top. Bottom layer is 100% polypropylene. Purchase price $115.00 plus tax. When I call them to tell them about this they try to convince me I did not have a waterproof pad. They no longer sell this pad. I tell them the pad has ruined my mattress. They just argued with me for 5 minutes so I wil try and find my receipt. I guess they don't know what polypropylene is. Do not buy from this company. They do not stand behind their products.

I didn't even have to open the packages to see that the quilted merchandise was crap! There was NO quilting and what they called quilting was just a stich through the fabric probably done by some child in a foreign country. Even my coworkers were shocked by the quality and the price I had paid for the quilt and pillow shams.

Now, I'm having to fight for my refund and they are telling me that it's due to my bank/credit card company processor being slow to process the transaction. Excuse me! I work in the processing industry and know that it doesn't take weeks to process a credit transaction.

I bought two sets of percale sheets in Jan 2021. Several small tears appeared in the bottom of the flat sheet in one set. I examined the bed closely and nothing explains these tears other than a flaw in the material. I called and was surprised to get the run around being past 90 days blah blah. When I asked if she wanted to lose me as a repeat customer, I was transferred to a supervisor who doubled down on the runaround. I again asked if she wished to lose me as a future customer. Her response was to bump my concerns to headquarters where someone will call me in 72 hours. Defective products should never amount to a hassle like this for any customer.

Also, I have been bombarded with printed catalogs every since the purchase and twice asked for it to stop. This customer service should be relabeled "company service". I will mend the tears but that ends doing business with such clueless people.

Very disgusted with this company…I had to return an order and was told I would get my refund…. That was one month ago and no response whatsoever …. It was a mattress topper that is absolutely useless to me …I paid well over $200.00 for this piece of garbage…I will contact the BBB and file a complaint…. This company tells you what they want you to hear…

I have now tried 3 times to order a blanket. Each time I was told its in the warehouse, and will ship overnight... only to call a few days later asking where it is to hear, order was canceled since they don't have it... this is horrible. Esp sine i spoke with a person who claimed they were checking and yes, my item requested is there and will be shipped overnight

Don't order from them... you will never get anything and no updates on e mail either
DONT BELIEVE ANYTHING THEY TELL YOU ON THE PHONE
They are just incompetent

I've purchased several items over the years and though I've been satisfied with the quality of the products, their customer service leaves much to be desired. I've had multiple bad customer service experiences with them. My most recent experience relates to their exchange policy. I recently purchased four pairs of slippers over the phone and when I asked if I could exchange them for a larger size if necessary, the salesperson stated I could in fact make an exchange. However, when I called to ask if I could exchange the slippers for a larger size (for the discount sales price I initially paid, I was told no. I'd have to return the item, pay the return fee, and place a new order for the regular price.

I get daily promotional items from this company, including "site-wide discount sales" that are bait and switch and/or misleading advertising in that not all items on the site are included in the promotional sale. I will no longer be a return customer. Their emails will be directed to my junk email box.

Ordered Comforter & Matching Shams
Comforter Arrived In Reasonable Time
However, No Followup On Back Ordered Shams- I Pursued Twice & Just They're Back In Soon
Sorry Two Months Too Long For Promised Item & Unsatisfactory Response To Request For Cancellation & 2 Weeks Plus To Get $$
Back Upon Receipt Of Item...
Hope I Get My $$$ Back!
Will Stick To Known & Reputable Retailers Going Forward Like Macy's $#*!s Sporting Goods On Running Shoes Nordstrom's Etc! T

I ordered monogrammed towels and wash cloths, spending over $100.00 for them to have the initials "AM" on it. I figured I'd get started with my Christmas shopping early. When the items arrived, instead of having the initials "AM" it came with the initials "AB". I KNOW for sure I didn't select "AB" as my monogram. I had to select "AM" on each separate item. I wouldn't have made that mistake of putting "AB" on EVERY SINGLE ITEM. I called their customer service and they stated that because it was my error, I couldn't get it fixed... But then she proceeds to tell me I could place another order, they have 20% off today. They are out of their rabbit $#*! mind. I'm guessing that's their hustle. I wish I had read the reviews first before ordering. Now I'm out of $100, and have monogrammed towels with wrong initials that I can't do anything with. I will not be ordering from them again. I know they scammed me.

I see lots of negative reviews yet my three experiences have been stellar. I am a retired doctor and have zero connections with this company. Yet I think they are beyond great. An expensive down comforter was fantastic, pillow protectors very good and a $180 down pillow exceeded all expectations. Not to mention they beat Amazon for rapid delivery every time. I think this outfit is great. We will continue to be customers and fans. Drs. Ken and Mauri K.

I bought 2 quits for over $200 not blown away with the quality. After I needed to wash one the color drastically faded. Tried to buy 2 down comforters, both were placed on back order. No email or notification. After 2 months I called, month 3 they canceled it. 2nd try for a new different one, I called 2 months later same story. This time I canceled! How do not let people know why it's not in your home but charge you for it?

I WAS (past tense) a loyal and longtime fan of The Company Store. Loved getting the catalog in the mail. I have comforters, pillows and sheets that are in great condition going on 15 years, washed many, many times on sanitize cycle. Everything has held up like a champ! Guests comment that our bed and bedding is so comfortable…that's because there is a 15 year old feather top, down comforter and $250 feather pillows made by The Company Store when they were based out of Wisconsin, made there and not corporate owned. Times have definitely changed…

Since they were sold to Home Depot there is a noticeable change in the quality and style of their products. I used to buy A LOT of stuff from them. Now i buy once a year and scan the reviews first because buying anything from them is a gamble now. I used to love their prints; unique, high quality, "Scando" style. Looking at their website the past week, there wasn't one print or style that made swoon, want to buy or wishlist. Anything i bought was on clearance; all prints and styles from almost a year and a half ago. Also, anything I've bought in the past few years is lacking the original quality. I WAS a fan of their 300 count organic cotton sheets—something about them, nothing compares. Those sheets have lasted a lifetime even with multiple washes on sanitize—soft but still held their crisp shape and sturdy. Anything I've bought in the past five years is a different story. I've sent back sheets and pillowcases that were so poorly sewn it makes you think they have zero quality control and don't care. And some were see through—so thin and flimsy the worst quality! The only products that are still well made are the sheets, blankets, towels and bath mats that are made in Portugal. Everything else is mostly made in China and has gone downhill…

I hope they read these reviews and change back to their high quality, well made, beautiful products instead of the junk they're pumping out these days. Unfortunately i doubt that will happen…

I ordered shams to go with my bedspread and they were made from just plain fabric like the pillow cases are made from. Same weight and did not follow the stitching or design of the bed spread. They were little more than pillow cases. Flimsy and held no shape at all. I paid $90 and that was a sale price! I'll never shop there again.

Backordered items in February, little communication, no follow through, had to email and call several times to check on the orders, rude customer service rep hung up on me, and am still waiting for one item (on June 25th, though the "expected" ship date was June 6th). They make it hard to purchase from them! I only followed through b/c one daughter got the gift and the other one hasn't yet.

Three times tried to order pillowcases. No one called me any time to advise of status. Today after multiple calls I was told they were sold out. This used to be a quality catalog, but no more.

The Company Store website constantly reverts to the starting point, giving different codes each time. IT help desperately needed!

In todays competitive world, selling merchandise that's not in stock is no way to run a business. In this case keeping on site low inventory does not work. Customer service has no authority can barely keep up with the with this mismanaged business and the customer suffers. Like every thing else now the price is high, quality and fit poor and eco/ethically made is nonsense as that tag is found everywhere. It's all imported junk now, inconvenient to return and you have to chase your credit. Too risky to do business with anymore.

I placed an order on a single robe in November 2020. As soon as I hit check out the robe (which was in stock on the website) was suddenly backordered. In February 2021 (3 months later) they tell me the item is expected to ship in April 2021. It is now the end of May (6 months since I placed the order!) and I still haven't received my order despite the fact that the website lists it as in stock. Total waste of time, you're better off buying from somewhere else.