The Classy Home

Terrible! I will NEVER buy from these people again. Three items ordered, two were on back-order. The ship date kept getting moved further and further for the two back-ordered, so I called to see what was going on. They said they couldn't split the shipment and I would have to wait over a month for all my items to ship together. I told them to cancel the back-ordered items and ship the one in stock. Then, the in stock item was delayed a week for 'manufacturer' problems!

I told them to cancel the entire order and I would buy locally. It took them 6 days to process my order of the only item that was suppose to be in stock. It finally shipped, but it took AM Trucking an additional two days to get it! I contacted them a week ago to ask why it took them so long to pickup my item and still haven't heard anything.

Absolute garbage companies with no customer appreciation. I ordered over $1000 worth of items over two weeks ago and have absolutely no idea where my stuff is. NEVER AGAIN.

UPDATE: It has been over a month and I still have nothing. AM Trucking is an absolute joke, as is The Classy Home's customer service. Weak apology after apology with no solutions. I told them to cancel the order and they "upgraded" my delivery to putting the box inside the house; real customer service there!

WARNING: DO NOT SHOP AT THE CLASSY HOME. Their products are garbage and customer service is worse. I ordered a crib, dresser, and dresser topper for our newborn. Took over a month to receive. Upon receipt, the dresser topper was garbage. The parts broke during assembly and the wood split. That was the least of my problems. Dealing with trying to get it replaced or compensated for my troubles has been a nightmare. No one will talk to you over the phone. You're forced to send messages back and forth through an online portal. They said they'd send a new one, weeks later it still has not shipped. It's out of stock now and the date of re-stock keeps getting pushed back. I tried to return all items and receive a full refund, so I could take my business elsewhere. Needless to say, they are not making that a viable option either. WARNING: DO NOT SHOP HERE.

We placed a couple of orders coffee and end table then we ordered another set and dinning room set. The first coffee table set arrived with base damaged. We accepted discount, the damage not showing too much. The dining room set was ordered back in the beginning of May. We have not received yet and this is mid July. Here is no organization to the shipping nobody knows what's going on. The worst is the company gets heir money when order is placed unlike other companies where the credit card is charged when the order ships. Avoid this company they suck. And you can't cancel orders, never heard is this before. Too bad I can't give Zero.

Bad customer service policies. Inflexible customer service. Be very, very careful. This isn't the customer service you're used to online in 2019. Think customer service of eBay sellers circa 2001.

Yes, they explain that it's because the manufacturer ships to their warehouse and then they have to stock it until it sells. But 25% with almost no flexibility even when you're offering to upgrade is just ridiculous.

If you can find a similar price anywhere else, go anywhere else. If you can't, be very, very careful and be ready to wait and argue over email (they won't let you talk to managers on the phone).

Also, it's obvious they're buying fake reviews.

If I could give this company zero stars - or even negative stars - that would be my rating. I have dealt with multiple retail companies before and this company is BY FAR the WORST CUSTOMER SERVICE ON THE PLANET! Please don't spend a dime with the company - avoid them AT ALL COSTS!
We purchased my 11 year old daughter's bedroom set from them back on 11/2/18 and was told that it would ship on 12/3/18. It was delayed several times and never arrived until 12/24/18. When we finally received the furniture, 2 of the 4 pieces were damaged. The 5 drawer dresser was actually so badly damaged that she couldn't even open or use 2 of the 5 drawers. They finally scheduled a repairman to come out on 1/16/19 and he told us that "he didn't believe he could fix it" and sent his report back to the company. We heard NOTHING for weeks and when we finally called them (they NEVER contacted us) they told us that the manufacturer would send out replacement slides and then WE could call THEM back to schedule the repair. A week has now gone by and when I called them today to tell them that the slides show as NEVER SHIPPING, I was put on hold for 15 minutes only to be told that the manufacturer had actually shipped the slides to them and they would ship them to me today or tomorrow. It has been nearly 3 MONTHS since we bought this furniture and my poor little girl has a piece of furniture with a gaping hole in it with no end in sight. Not only that, EVERY person that I have spoken to has been indifferent and many times indignant in speaking to me with no concern or care for what we have been going through or how poor their customer service has been. I would have rather paid 3x as much to work with a good company that cares about its customers. PLEASE don't give them any of your money!

Purchased bedroom & dining room that came 2 weeks late after been living out of boxes for over a month. Received items in good condition, however wrong color. Description said "2 Acme Furniture Versailles Gray Arm Chairs". Their words exactly! The chairs are brown. Same thing with the bedroom set and the headboard is beige. I had my whole dining room and bedroom painted gray with silver rag roll before moving into our new home and the furniture is nothing close to gray! The bone white is yellow on most the wood and bone on only a couple of pieces so they obviously sent me furniture from 2 different lots! It took me hours to get a live person who had a scripted response that they are not responsible for the computer resolution or lighting in your room that may distort your picture. I didn't go by the picture, I went by the word "gray"! Gray is not brown or beige. I sent them pictures and now they want pictures of all the boxes which we have and kept the furniture in them. But what a hassle. The policy states 25% restocking fee plus cost of round trip shipping regardless of whether you paid for shipping or if it was discounted. They basically hold an out of state purchaser hostage to the sale! I asked to just exchange for the antique silver set in the bedroom and dining room and we would have a win win situation but instead they want to make it difficult and expensive. It will cost them more in bad ratings and reviews than if they would just accommodate the customer.

You can clearly see from the photos that the two nightstands are from different color lots as is the dresser and chest of drawers. The sideboard is clearly beige next to my gray walls. I will follow up on this site to post more after we take photos this weekend for them if the dining room set.

Be careful of what you order! I thought I was ordering a table with chairs and a bench... that's what the Details indicated under the picture. However what I got was just a table! When i contacted them the best they could do was discount me 11% for the chairs... if i bought it as a "set", which i thought i was doing, they were giving credit of 17%! When i said, please come get your table, they were going to charge me a Fee then I had to ship it back on my own dime. I don't think i've ever been so mad at a company.
DO NOT BUY FROM THEM!

If there was a no star that is what classy home experience was for me. I ordered furniture for a total of $1168 and was sent an email that it would be shipped out on 10/31. I canceled my order way before the ship date. I called the next day to confirm cancellation of my orders. To my surprise the customer service reps were EXTREMELY RUDE and I could hear them giggling. To my surprise I was refunded $451. What happended to $717... do i have to loose up to $717 for not buying from classy home. I was told i would be charged less than the shipping fee which is $149 on there website. I expected at worst i would be charged $149 dollars back and forth for shipping fees for furnitures I know never shipped out. When i called one of the customers reps to expalin the reason for this larger charge... she said well we stated we charge $149 on our website for shipping but we really pay $270 for customers shipping... so as a result, they charged me $540 for shipping and $75 for a fee that was never stated in their return policy and restocking fees for the remaining charges. This was never clarified to me because no one in their right mind would hear they would be loosing $717 and still go ahead with cancellation. I might as well get the furniture and resell it on ebay or something. I emailed the manager MOLLY and never got a response, instead another customer service rep sent me an email stating MOLLY tells them what to tell the customer and the customer service reps respond on MOLLY's behalf. My question is, is there really a MOLLy or is this all SCAM. I need help on how to get a substantial amount of my money back. I read a customer review on how she had the same experience and lost 95% of her money. If only I saw this before placing my order. THIS HAS TO STOP... THIS IS STEALING AND CUSTOMER EXPOILTATION.

Please don't buy anything from this website. I ordered 1100 dollars cost of chairs which shows up late and two of the chairs leather was ripped. I called customer service they were rude not willing to help and hang up on me wont transfer my call to manager. They said her manager name Marly I tired to call few time and end up they dropped my call. My ticket number was ******* and their sucks customer service number is *******527. I rather pay little more than deal with these dishonest people. Please stay away from this website

Product was exactly what I was looking for and was delivered in a timely manner. Unfortunately, after complete assembly, we noticed a chip on one of the top corners of the table. It is a very functional table and will get allot of use and eventually have damage by us so we decided it was not worth the hassle to disassemble re-package, send back, and wait for a replacement to reassemble. I managed to glue the wood and use furniture markers to hide the chip. All is well.