The Classy Home

I ordered a dining table set for 4. Looks very different from picture. It can only fit 2 people for dinner and not 4, but i could take that. Items arrived cracked, unfinished, broken, overall extremely low quality and company refused to take accountability for it. No quality control obviously if a table and 4 chairs all arrived cracked with broken pieces despite a standard packaging. And the packaging was very decent. And they make you waste so much time to discourage you by asking you to identify each and every part in order to replace only those damaged parts. They wont give you back your money and offered $100 for a $400 purchase. DO NOT BUY THERE, it is horrible!

I order a Purple sofa Nov 22 2021... My Sofa was Delivered December 14... also they took off a discount price for my Sofa... Fast Delivery as well. I would Recommend!

I was a little apprehensive regarding buying from here based on some of the other reviews, but decided to take my chances. I did not have any issues, but I do live in a major metropolitan area. It took about 7 - 10 days for me to get my sofa, and the company that delivered it was easy to work with. The sofa itself is as expected. All in all I would say a job well done. I would buy from the Classy Home again.

We are extremely disappointed with the quality of this furniture. We hoped that this would be better that IKEA Furniture, but we were wrong. I guess that if you want great furniture, you have to spend millions of dollars to attain it. Some of the pieces that were sent were not for a queen sized bed frame. They were, too, long and perhaps for a king sized bed frame. If I wanted a DIY project where I would be have to cut the pieces to size, I would not have spent this much money doing so. I could have upholstered my own head board and gone to a lumber yard to buy all of the wood and put it together myself, but I chose to pay the money to have it done right, but it wasn't. The bed frame is, also, missing some paint on certain sides and you can see the wood underneath. We just unboxed the furniture today and it is way past the time that I can get a refund. I knew that I had to check the furniture right away, but I did not. I just trusted that the quality of this furniture would be at least good. I wasn't expecting great.

Your wait time will be delayed at least 3x --- not PANDEMIC related.
Be prepared. I ordered my product in April 2021, fianlly arrived July 2021.
ONLY AFTER SEVERAL FOLLOW UP phone calls mind you.
Product is great and this place was the cheapest price offering of my specific
Product by far. So --- you have to weigh your priorities. Do you wait?
Or do you pay a higher price?

My selected item came fully assembled, which my husband kissed me for. So... ladies, there is some GAIN there!

You do pay shipping. I am in AZ, think I paid about $75.00 for shipping
My fully assembled product. Worth the price and kiss!

Drawback: you do wait for your delivery... and I mean wait a long, long time.
Almost 4 months for me was wayyyyy tooo long. Tried to cancel in June,
Then got hit with the "Oh sorry, you will be charged a $79.00 restocking fee, because your item is in route to our warehouse."

I used their own email statement in my email reply to state, I would not cancel because my order was in route to their warehouse and would expect NO FURTHER DELAYS. My product arrived 1 week later. It was like MAGIC!

Long story short with this company --- you do have to keep pushing, and pushing and pushing to receive your product(s). If you want to save some
Dough --- be patient /// like 4 months patient.
If you are in a hurry, shop somewhere else.

Thank the Lord I had the time to
Wait for my item to arrive. YAHH HOO!
But, it is here... in place... and serving it's purpose now. YAY!

Be prepared to receive NUMEROUS excuses for the delivery delays.
My suggestion is to look at their BBB reviews, that will clear up any foggy issues or concerns you may have prior to placing your order.

Best of Luck ----

SCM.

I ordered the Acme Furniture Madison Espresso King Bed. The package did not include instructions or the screws/bolts, so we submitted a ticket. They sent the instructions via pdf a few days later and then it took 16 days to get the parts. My husband started putting it together, but he noticed that on the headboard, there are octagon-shaped holes, but the screws/bolts that are supposed to go there are round and do not fit in the octagon-shaped holes. As a result, it is impossible to connect the bed frame together! We spent $501 for this bed frame and have our new Tempurpedic mattress on the floor because we can't put this bed frame together! This is basically a pile of junk and a waste of money. We submitted another help ticket to get a refund, but haven't heard back from them yet. We waited a while to put the bed together b/c we had to get a new mattress and I was recovering from a major surgery for 8 weeks.

Classy homes deliver me a leather couch that has the entire right arm ripped off. I never accepted the delivery as the couch we severely damaged. I filed for a refund which they still have not refunded me
Since April. When I disputed the CC charges, they requested I cancel the dispute and they would refund me. That was a lie. I still do not have a refund and will have to go through the dispute process all over again.

We bought a dining table from them and took about a month to deliver so their estimation was on point. But when their delivery service AM Transportation actually delivered the dining table and chairs is when we had issues. I paid $274 for what i thought was "white glove service". When I ordered I called to confirm a few things and this was one of them. I asked about it and they said its $149 to deliver to your curbside and then another $125 for in your room-of-choice. My order didn't have the assembly furniture option so I asked about it and they said the Room of Choice included brining into the room and assembling it. When the delivery workers came, first they were just going to leave it at the curbside and we had to say no - we paid for more than that. Then they look it into the living room and left it and said we are not putting it together and just left. We asked why they aren't putting it together and they said they don't do that.

So i called and was told that i paid the extra $125 to move it from curbside to the room. The unfortunate part is that even though someone "Confirmed" when I called that they would, the person I talked to this morning state that they were either misinformed or didn't hear me correct. But either way, that's what we paid for. So in essence they duped me to pay $125 for about 4 boxes that i could've moved on my own from the curb to the living room in less than 5 minutes. Since its my word vs the sales person I talked to there is nothing they will do so I'm basically SOL.

The only good thing is that we wanted to see the quality and their service because we still need to buy our buffet table, entryway tree and some other side tables. But we learned our lesson. Don't go cheap on thigs including service.

I ordered coffee table and received a cocktail table (marked on the box). The look is totally different. I want to return it and they want me to pay shipping and and a restock fee.

Don't trust their shipping estimations. It was only after submitting my payment that I was informed this item would be delayed. Over 2 months later I was informed the item was delayed further to more than 4 months after my order date for the estimated delivery. I'm starting to wonder if I will ever see it.

I purchased a 5 piece Diner table and chairs. I received the order and only 2 chairs were delivered with the table. I know that I ordered the 5 piece set and not the 3 piece set they are insinuating I ordered. Why would you order 2 chairs with a table that seats 4. They stated that I might have changed my order during my online purchase. I was very surprised when only 2 chairs came. Obviously they don't want to make things right. Did not order a 3 piece set!

The quality of the items are TERRIBLE! Not to mention the customer service ladies who answer the phone, súper rude. I bought 2 chairs my total was exactly $329.80. The chairs came in and they were super bad quality. They were peeled and some of the legs were broken. The only thing they would tell me is that they were gonna send me parts for the chairs which is just beyond ridiculous because they were BROKEN. There was no way they could be fixed. They refused to give me my money back and kept on going back and forth with them for a month. I emailed them 10 times with pictures and every time I would call the rude $#*! ladies at customer service would tell me to send them more picture because they "couldn't see where the chairs were broken". I will insert the pictures of the chairs. ***WARNING*** DO NOT BUY FROM THIS COMPANY. THEIR $#*! IS TOO EXPENSIVE FOR THE QUALITY THEY GIVE YOU. WILL NEVER BUY FROM THEM AGAIN.

I placed an order on 11/20/2020 and received the order 3 1/2 months later on 3/5/2021. I could be much longer wait time if I didn't send over 20 emails and made numerous calls with the Classic Home and AM Trucking company. I mainly purchased stuffs online and dealt with numerous retailers. But the Classic Home is the worst retailer I ever dealt with. Their merchandises are great quality but their service is the worst in response time. They tried to keep you in the waiting game by making so many empty promises then apologized for missing the delivery, over and over again. Please stay away from this retailer.

Purchased a Modarte Napoli Queen Platform Bed on February 14th, with an expected delivery date of March 14th, which was already a long time to wait for it just to be shipped, then the date got pushed back to the 29th, so I already waiting a while what's a couple more weeks, then I call back on April 5th wondering why it hasn't shipped STILL, then the operator tells me the new ship date is April 25th! What a JOKE! Whether it's on the supplier or Classy Home, classy home should monitor the timeliness of their vendors to keep up with orders, it only taints classy's reputation. Decided to cancel the order due to a 3 month wait time just for it to be shipped to me...

I was weary at first to order online and from a retail store I'd never heard of for the amount I was spending. Great communication threw email after you order with tracking number. Was packaged perfectly nothing damaged and love my new gorgeous living room set. This set sets tall and has wide seats. Thank you.

Go for it. They will not disappoint.

I purchased the global furniture white leather gel recliner in January of 2021. First lemme get say the chair itself it's comfy and so beautiful, the color is not white is more of an eggshell/shiny pearl ivory color. I placed my order and the website stated they have 7 in stock a week later I get an email that chair is now on back order. I reached out to the customer support and then basically I was told I was $#*! of out luck n I'll have to wait until end of March or beginning of April. I went back and forth with Sue from that department she offered a discount for the inconvenience then retracted back when I accepted the offer then she resorted to provide just a $20 discount for future purchase. Well I received my chair just yesterday and I immediately left a review on the website and this morning I receive an email stating "thank you for giving review" while the actual review was taking down from the website.

Purchase a chair off their site. It took 2 months for them to ship it. When it arrived it was the wrong colour. When I am quiet about a return. I was told there would be a 25% restocking fee. There was a return shipping fee that was 2 1/2 times the original shipping costs. Their suggestion, sell yourself to avoid the fees! Unbelievable!

In the midst of a pandemic, they not only delivered on time, but 2 days before at 9:30p.m. I don't ever mind paying shipping for this kind of customer service.

Ordered a couch months ago because it was in stock and ready to ship. And No Delivery. I located the couch sitting in a distribution warehouse with no activity and certainly not being sent to me. The not-so Classy Homes, does not track deliveries and does not respond about my concerns of no delivery. After placing that order, we ordered "in stock" chairs, now we are finding out that they are backordered for 3 months. If they don't have an item, just state it, if you're not going to follow up on delivery, then get into another line of business.