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Reviews (164)
I found this gorgeous sectional at Classy Home for well under the price from a local merchant. I reached out to Classy Home and Daisy assisted me through the process and answered many questions for me! She made this process so easy for me.
The sectional is beautiful! Thank you Daisy!
This dining bench is exactly what we were needing! Fast delivery, easy to put together. It looks beautiful with our table and chairs. Thank you
This is exactly what we were looking for. It is great quality.
Thank you Deborah! Great pick. I'm sure you'll love it and enjoy it for many years.
Great service will do business again in the future. Great experience!
Box looks good but item was damage inside. Bought two no problem with the other one.
Hi,
We apologize for the damage to one of your lamps.
We will be working on picking up the damaged one and replace it for you.
We once again are sorry for the inconvenience this caused.
All in all great but it did take a bit longer than I expected but worked out fine as we were not ready to place it in room
Patricia, thanks so much for your feedback we really appreciate it! Looking forward to serving you in the future.
I am so happy with this. Found it for a good price. Easy to put together. Took a while to ship tho.
HI Reonna, thanks for leaving us your feedback! I'm happy to hear about your satisfaction. I'm sure you'll enjoy it for many years.
I ordered a table and chairs August 31,2021. I needed it for Thanksgiving and I still have not received my order. I'm told to have patience. Well patience have wore thin. I want a refund. Thanksgiving is next week. I wanted a refund but the company said I won't get a full refund. Never, never will I buy from Classy Furniture. Now I'm gonna have to use a card table for Thanksgiving. What a let down. I'm so disappointed. I had to give it a star so that I could submitt it. Not by choice.
Hello Sandra,
We appreciate you taking the time to share your feedback.
Sorry for the troubles you have encountered with this order.
Please accept our sincere apologies for the delay in shipping your order due to one set of chairs getting held up.
You have been through a great deal of trouble and we would like to compensate you. Our management team will be happy to assist you once the order is delivered to you.
I appreciate your patience in this matter. It is greatly appreciated.
Beautiful product and excellent customer service! I will do business with you in the future for sure.
Thanks Christi! Your feedback means the world to us. Looking forward to serving you again!
They will charge you fees to cancel order, even though they have changed the shipment date from three weeks to five weeks I will not order from them again.
Hi,
I'm sorry to hear about your experience.
Please note that we don't keep stock of our furniture, we need to bring in the item from the manufacturer when our customer places an order. For most furniture it only takes a few days for us to receive it, however your furniture can take 6.5 weeks as you can see on the item page.
Our policy does mention that once an order ships from the manufacturer to our warehouse we can no longer cancel for a full refund.
Your order was already received and is now in route to you.
I do understand this is an inconveninece therefore our team offered compensation.
Thanks for understanding.
Beautiful piece but it was cracked. They didn't even bring it to the front door. One the boxes was a little damaged.
Hi,
We are truly sorry for the great inconvenience.
We are working this out for you replacing the table top.
We hope this will satisfy you.
Thank you for shopping with us.
We ordered an egg chair from this company and the product was beautiful. It came faster than the expected date and the product itself is so beautiful. We are very happy with purchase.
Hi Jenna, thanks so much for sharing your experience. We are sure you'll enjoy your chair for many more years. Thanks for rating us!
We'd been searching for the perfect piece and finally found it! Great quality, easy assembly, and endless compliments!
Hi Melanie, The cabinet is indeed beautiful! Thanks for your review. We look forward to serving you again in the future.
Very beautiful ottoman. Just what I wanted. Perfect colors. Right under my window where I wanted it to sit.
Thank you Carmel, I'm happy to hear about your satisfaction. We look forward to serving you again in the future.
Item arrived on date scheduled and in perfect condition. Delivery was also handled with care and in a professional manner.
Thank you Joann. We appreciate your feedback!
Took ALOT longer to get in. Whenever I called, always got the run around. The delivery guys were awesome and the chair and ottoman are nice but never order from here again!
Hi,
Thank you for sharing your experience.
I'm glad to hear that you like your new furniture.
I'm sorry it took a long time to be delivered, we do post on our website that freight deliveries may take within 7-21 business days.
From my understanding your order shipped on 5/9 and delivered on 5/18 which is 8 business days.
I hope your next experience will be better.
Thank you.
My sglass cabinet came in broken I Sent it back to them. They sent out a new. But they sent it to themselves. So I chatted someone and told them. They Sent it out a 3rd time. Guess what they sent it to themselves again. It has been 1 month I just want glass cabinet.
Hi,
We are truly sorry that you had such a frustrating experience. When the first one was damaged, we sent you a new one which unfortunately came back to us twice in error. We sent you a new one which you should have now. We once again apologize for the aggravation this order has caused.
We bought a dresser from The Classy Home. The communication was great and very professional! They went the extra mile when I asked for an additional knob matching the dresser I bought from them, that I needed for a different piece of furniture I already had for years - they sent me an additional knob from the manufacturer for free! I love The Classy Home and will use again! And our dresser is beautiful and high quality!
Hi, thank you so much for your positive feedback! Having you as our customer means the world and so you will be treated accordingly. We look forward to serving you again!
Customer service was horrible. They sent me the wrong chairs that I ordered. Then had the nerve to tell me if I wanted to exchange them it was going to cost me 40% restocking fee plus God only knows how much to ship them back. After the woman told me that she asked if I wanted to order the rite ones I told her absolutely not. And couldn't even tell me how much I will have to pay to send them back as I waited on the phone for 15 minutes. I will never order from this place again BUYER BEWARE
Hi Ruth,
I'm so sorry to hear about your frustration.
If an item needs to be returned we do have a policy in place where we charge a 25% restocking fee and the original shipping fees for both ways are not refundable.
I was able to provide you with the fees so you can decide whether you would like to proceed with the return.
After hearing your disappointment I decided to work on your behalf with our management and I emailed you stating that I can completely waive the restocking fee and only charge for the shipping a total of $19.75.
I apologize if you thought you purchased the counter stools.
We have the rights to go according to our policy since that was agreed to when you placed your order.
I hope you can understand that process and respect it.
As a courtesy, we can give you a better price for the counter chairs.
You may reach out to us so we can advise on that.
Thank you!
The service was gd and the price is right... And i love the quality of the furniture. Can't wait to buy more. See you soon.
Thanks Dorothy, I realy appreciate your feedback! I'm happy to hear abotu your satisfaction. Looking forward to serving you again sometime!
Thank you Karen, your feedback is appreciated.