The Classy Home

I ordered 3 matching shoe shelves from the Classy Home on 11/27/20. The items were delivered on 1/8/21. This is during COVID, so I don't fault them for the long wait time to receive the items.
I opened the first box and started assembling. I realized quickly that I was missing a part, the little pegs used to hold the shelves up, making that shelf basically unusable. I immediately wrote them.
I then proceeded to assemble the other two shelves. One of the shelves was damaged. I wrote them again and sent a picture. On the third shelf the top piece was damaged. I wrote again and sent another picture. So, 3 for 3 shelves had problems.
There were other issues, small damage that would be hidden when I put the shelves together, one package of the small nails used to nail on the back piece of cardboard were defective and unusable, many of the pre-drilled holes were not drilled properly making it difficult to screw the screws in without them coming out through the sides... basically these shelves are incredibly low quality.
But all I wanted from Classy Home was to send me the package of pegs, the shelf and the top pieces that were damaged to a point that you will see the damage when the items are assembled. I got no response until 1/12. They wanted me to take a picture of the instructions and circle the parts that were missing/damaged. So I did.
On 1/16 I still hadn't heard back. I wrote again. They had no record of the pictures I sent, so I sent again.
I got this response on 1/19 (why it takes them multiple business days to respond to each stop of this process is beyond frustrating in itself).
"Hi,

Thank you for getting back to us.
The parts were requested for you.
We''ll confirm as soon as it''s processed.
Your patience is greatly appreciated."
Great! I thought. Then I wait. I see there's an update from them. On 1/21 they asked for a picture of the box, which I think is rediculuous, but I take a pic and submit on my phone.
But, it seems that when you upload pictures into their system from a phone, they don't submit. I check back in on 2/9, and see nothing has happened. I write a much less polite request for the parts, and this was their response:
"We emailed you on 1/21 to please send us photos of the boxes.
We didn''t hear from you until now.
I will let them know that you don''t have more photos...
I will advise shortly. "
So I take another picture, upload the picture to my computer, and upload it to their system again. It is now 2/14. I've had these shelves that I cannot use in my house for over a month.

I ordered a bed on October 4th. I was told it would arrive by Dec 2. On December 2nd I was told it would arrive on January 4th. On January 4th I was told it would ship by mid-January. It finally arrived 4 months late, on January 28th. The bed arrived with the wrong pieces, so I could not actually assemble it.

I am 9 months pregnant, this bed is for my child's nursery. I am 2 weeks away from delivering my baby. I waited 4 months for a broken bed with missing pieces. I am now having a horrible time getting this issue resolved. They have provided me with zero compensation for their massive delay and broken bed.

Do NOT order from this company. Buyer Be Ware!

You will wait 4 months for a broken piece of furniture!

Broken furniture! No one to speak to in customer service! Worst service ever! Been fighting for a refund for weeks! Save yourself the trouble n shop elsewhere!

I placed an order in October 2020, and still have not gotten my order. Each time I call The Classy Home, our order continues to be pushed back. We were told it will ship in January, now we are being told in February. We will never order from this company again!

Don't buy from this company they are a scam please. On June 15,2020 I purchased a Salamanca dresser for $682.35. They false advertised that it was a dresser with a mirror and a week later received an email from them that the mirror did not come with the dresser so I had to pay an additional $285 I immediately told them no and requested a refund. In addition I had to pay $173.00 for shipping now making my total $777.92. I contacted the BBB in September 2020 And The Classy Home told the BBB they would refund my money back. No refund As of 1/13/21 so I contacted the BBB as of 1/13/21 and Dept of Consumer Affairs Frauds Division if I don't get my money back I'm going to request they lose their license. I'm not the one Classy Home. Bad Business.

Ordered a display case on 11/15/2020. Still waiting for it and haven't received a tracking number. I called costumer service today and they said they would find out in a few hours what was going on. Received an email that said order is now on back order and is estimated to ship at the end of February. Still no tracking number. This is ridiculous. I will be waiting over 3 months for my order but they have no problem taking my money.

Well I was dumb enough to buy a table from them. The table came damaged, and this is not due to shipping reasons. The paint is literally peeling off the wood when I took it out the box. It looks horrible. I reached out and told the classy home about it but they never responded to me. This company has A LOT of negative reviews. I regret buying here and not doing my homework on them before submitting an order. Do yourself a favor and go somewhere else.

This was my first time dealing with this company. But, I really wanted new nightstands to match my champagne colored bed/headboard. I went ahead and ordered two champagne colored nightstands from the this site in OCTOBER. They did not process the order until late NOVEMBER. Then my nightstands were not shipped out until December and then delivered 10 days after shipping out email. Literally 2 months of waiting. I was then ready to disregard the delivery wait because I was so happy to receive it... I opened the boxes and they sent me two SILVER/ METALLIC colored noghtstands! Not at all matching my headboard. I'm LIVID! I contact them via email and they had the audacity to say the pictures I send was correct to what I ordered and that it's the lighting that's making it silver! Please everyone look at the pictures I sent them and tell me if I'm crazy! Completely different colors! I can't even ship it back because they are in NEW YORK! I was hoping with all this $#*! they put me through they would refund me, or give me another option. Horrible! Do not wasted your money!

I ordered a desk on September 16,2020, which was scheduled to ship October 6th. The desk didn't ship and I contacted the company through email and online ticket process 5 times, with no response. I had to file a complaint with the better business bureau before I received a response that the desk was delayed from the manufacturer, with a rescheduled shipment date of November 16,2020. It is November 18 and the desk hasn't shipped and no communication from the company

Do not use this company to buy any furniture, even if it seems as though it is a good deal! It took over a month to receive our order, and when we finally received the furniture we had ordered, 4 out of 8 of the items we had ordered were damaged. It has been a month since we received these damaged items, and the company has yet to replace them with the correct items. The communication is terrible, and although I have reached out often, I do not get adequate responses, and they will not handle the issues over the phone. Stay far away from this company!

Yes, we all can expect delays in furniture delivery during this time. However when they deliver furniture and destroy your flat screen TV which the delivery guy admits to and puts on the paperwork and then they only want to give you $60! To replace it - are we kidding? - its not like it was damaged - it was destroyed! Tell me where you can buy a 40 inch flat smart screen TV for $60. Guess what you can't! Then less than one week after that delivery the brand new king bed frame collapses. You send photos that clearly depict the problem - there is no number to call - your hostage to the email and waiting for them to respond. Then you get the same question - EVERY OTHER DAY - "is it the rails or the slats". X3 - all the while you're sleeping on the floor. Not only do the photos show the problem you have to answer the same dumb question over and over. Then when you have no choice but to fix it on your own - they say they didn't authorize the repair. HORRIBLE POST PURCHASE CUSTOMER SERVICE

I placed my order and then read the reviews. My order took a while to come in, but I expected that. However, while I was waiting I had a feeling of dread that I had been scammed. Because YES the communication is horrible. But thankfully the delivery system they have is spot on. You can live track the driver and I was able to meet them and get the boxes in on my lunch break. The furniture does require assembly, but I am 5'4" 125 LBS and able to complete it myself. The furniture is high quality and the cushion clean up easily. I have a golden retriever that loves to dig and climb on the sectional. Dirt vacuums right up.

This company is a sham! My order took 3 months to deliver and it is STILL NOT complete. The phone number is fake, the customer service is a joke - it takes 1-2 weeks to get a reply on the support tickets. And the product is junk. They steal people's money and don't send the orders. DON'T FALL FOR IT!

Worst customer service ever. They shipped the wrong furniture (software purchasing error) and when I asked to return the furniture, they wanted me to pay for the original shipping as well as the return shipping, plus a 25% restocking fee (which would have been a lot of money)... for their mistake! I asked them repeatedly to call me so we could resolve it and they refused to call. They only communicate by an archaic text message box in their website. We went back and forth over 2 weeks via texts. In the end, I am stuck with two bar stools that I didn't order. As a result, I immediately cancelled another +$1000 order I had with them as a result. The furniture they sell isn't exclusive. I found what I wanted elsewhere and I'm now working with a much more friendly furniture store.

Ordered 2 Boston Linen sofas. They changed my card immediately but 2 months later still didn't process my order. After several calls later finally they processed my order. After 2 more weeks finally I got the sofas.
They were very cheaply made. Junk at the arrival. They refused to take it back. Had to trow them away after buying a sectional from Macy's.

Don't give your hard earned money to this scammers.

Ordered a sectional and paid in full On 5/12/2020. Almost 4 months later I still don't have it. When I have been scheduled for delivery 7/23,8/16,8/24, and confirmed for today 9/1/2020. Now they call and say they only could find one pallet, they just found the other pallet so it won't be delivered until Friday or Saturday. When I told them I just wanted a refund, they told me I would have to pay 25% restocking and the shipping fee to get it back to them. Absolutely the worst company I have ever dealt with. BUYER BEWARE! They want to Charge me for something that isn't my fault at all. They shipped through AM home delivery which has lied about delivery several times as well.