The Classy Home

They sold something that they did NOT have in stock.
It is still shown on their website as a Special Offer of this item this morning with only so much time to place the order... what a joke.
Yet the reason they claimed it was cancelled was due to their acquired service of a third party that declared it was cancelled because of an ALERT to the credit yet, my current credit rating is 825... been that way for years!
They had BILLED ME for it BEFORE they had even shipped it. I had NO ONE to speak to therefore, the text began. It took a few days because they are only available to work with on TUESDAY - THURSDAY in Brooklyn, NY I believe the credit has now been applied for over $1100. 00.
Summary: Save your time... Their online competitor is getting the order.

STOP! Do not buy from this disreputable company! Their return policy is absurd. My fault for not reading it, but over $200 PENALTY for returning a $600 item is outrageous. The product was not as advertised, very poor quality and totally not as described. There is ALWAYS a direct correlation to a company's products and their return policy (i. E. good companies, with good products, take back items with no questions asked... for example, Birch & Lane, Perigold, Scully & Scully, etc. Whereas a company that knows full-well it sells sub-standard merchandise, makes it an onerous and expensive process to return their junk!). I cannot recommend strong enough that you refrain from doing business with this company. Think I am just a disgruntled customer (I am...), check out the Better Business Bureau's site to find complaint after complaint about TheClassyHome.com Do yourself a favor, do not buy from this company!

I initially made my order for a kitchen table set in May. I was frustrated to find out AFTER I completed the order that it was out of stuck until July. I decided to wait. Though I was told it would be available and $#*! 7/21 it actually did not process until 7/31. The shipping company they use, AM Transportation, reached out and scheduled the appointment for delivery on Thursday 8/6 between 1-4pm. I was out of town but drove the 3 hours back home to await the delivery. No one showed up or called. I attempted to contact the shipping company no less than 6 times. I was advised that a manager would call me back and let me know what happened. Nothing. No communication from anyone. When I try and talk to someone they put me on hold for 30+ minutes or transfer me to a voicemail, where again no one calls me back. I am done with both companies and will reject the order IF I ever get it. Otherwise I will dispute the charges.

While we love the piece, delivery was not worth it at all. Our first order date was expected, only to be cancelled w/o informing us. We waited all afternoon, and we received no phone call or update from the outsourced delivery company. Classy Home was able to get another delivery date for us(though unable to call us and could only email), for between 3:00-6:00 on another day. Around 9:35 at night, an angry delivery driver showed up at our home, very upset that we had steps and did not want to take them up. We could not communicate w/ him in anyway through Classy Home, to show what we had paid for delivery or to work out another option, as we had a back entrance and was so late at night. He took photos of our steps and was upset about the situation. We had a broken piece, but that was corrected fairly quickly. While we love the piece, we just can not give it a good review as it was not worth the hassle of difficult delivery and unable to communicate w/ Classy Home via telephone. Email only.

This was the most extremely perplexing & unprofessional experience I have had with furniture delivery in my lifetime. I have previously dealt with Raymour & Flannigan, the Dump etc, directly. I will be returning to them going forward.

My delivery time was scheduled for 10:45-2:45. At 9:20 I receive a text stating they are on their way & will be 45 minutes or sooner. My minor, teenage daughter was home alone. My father was on his way, planning to arrive by 10:00.

I ended up speaking with the driver. He very rudely stated was not interested in hearing the fact that he was arriving 1 hour before the earliest delivery.
He stated he had other places to go & "I feel sorry for you because if someone is not there, we go with your furniture". I told him my father is on the way & my daughter will not allow you in. He wanted to leave the furniture with her. I explained she is a minor. All he kept repeating, was that he'll drop if someone is home. He then proceeded to hang up on me.

I called a neighbor who ran over to be there when they dropped the furniture in the middle of the room, all wrapped up, with all the shipping coverings screwed to it. Legs not put on the couch... And to boot, they had my minor daughter sign for it.

What an unacceptable and unprofessional experience. I will never use you again.

Kelly M

I placed an order in June, has taken up til now to get an email that it has shipped but shipping company(AMTRUCKING) says will take another month. What the heck? They Keep saying Covid, well why is it so easy for Amazon to get my shipments tome within 2 days? They will not call back or answer emails. I will NEVER order from the classy home again, order or from Ashley Furniture since they only sell Ashley's furniture. I want to add a photo but won't let me even though I made is small as suggested

I have an item I wish to return. They're not answering their phone "due to COVID" and I've sent 3 emails asking for return instructions. I can't believe a business like this has gotten over 1,000 positive reviews. I'm probably stuck with the item and I'll survive, but I'm going to search out every opportunity to write a bad review. What a mistake to order from an unknown website! Probably could have found the same on Amazon or Wayfair.

I order my furniture at first April 28th they gave me a june shipping date so I canceled and wanted to order from someone else but paying 300 more for 2 week earlier delivery wasnt worth it so I ordered from them got a june 3rd delivery. I understand there is an epidemic so there was a strong possiblity of delays. I truly understand. It's just they didnt tell me about the delay until june 5th. So after that I kept asking are they checking up for delays so I can have a heads up. They gave me a june 18th shipping date and its june 21st still didnt ship and I have yet to hear about the delay even after asking them more then once to keep me informed. I'm NY strong so i totally understand we are all dealing with something but everyone else I'm dealing with for furniture, anything I'm purchasing online manages to keep me informed. I ordered a bunk bed and table from 2 different stores and each one either called me for the delay or emailed me before the date not 2 days after the table I ordered I coming tomorrow and I ordered that 2 weeks after this sofa. If they have no idea when they gonna get this furniture i had the right to know that because i I definately wouldve spent the $300 more. They ACTUALLY HAD IT IN STOCK. Now they dont. This was disrespectful. I wouldn't even be writing this review had they kept me informed

I recently placed an order for a sofa & it didn't give me a shipping date upon checkout. I immediately emailed because they're not answering phone calls to find out what the shipping date was. Their website says you only have 12 hrs to cancel an order or they charge a 25% fee. They didn't respond to my email, so I sent it again. They just emailed me back 2 days later to say delivery was in October. Who in their right mind waits 5 months for a sofa? I have emailed a cancelation & they better not charge me 25% for their slow response! Do not order from this website!

I ordered Coffee Table from The Classy Home. Took over 1 month to receive. Packaging was in great shape. Coffee table was gouged and scratched. I immediately notified The Classy Home and they offered me $90. I requested undamaged item. They emailed me another discount of now $165 and to hire a handy man. I requested Refund. They emailed me to contact the Warranty Company (i had purchased an additional 3 year extension for $26). I contacted them, and they said NO WAY! I checked with PayPal and The Classy Home said I would need to return item to get refund. Cost me $281.73 to ship back. They deliberately send out damaged products knowingly that most Customers will not act on return shipping. BBB needs to shut them down.

WORST EXPERIENCE EVER! DO NOT PURCHASE FROM THIS COMPANY! Very poor quality... even worse Customer Service. NOTHING AT ALL CLASSY ABOUT THIS PLACE! I ordered a dining set on 10/6... received it on 11/4 around 10PM! With broken chairs. Classy Home customer service is very unhelpful and sells very poor quality furniture. I called, emailed, called and emailed again. They replaced the two broken chairs after having to send multiple pictures. They send me two "REPLACEMENT" chairs WEEKS LATER that are in WORSE condition the the original ones! Even the rep who reviewed the pictures said they were horrible! Save your money. Horrible quality furniture. NOTHING CLASSY ABOUT THIS PLACE!

I ordered what ai thought was a patio dining sets. Took almost 4 weeks before delivery was scheduled. I figured out that the set I ordered was n really a set just the table that cost 617.00. I tried to reach to them to return the item. You can communicate thru email. State hit case and wait for a response.( What a joke). I was told if I wanted to return the table it would cost me full shopping fees from when I initially ordered Plus the shopping fees back 350.00 then a 25% restocking fee. I paid 627.00 they were going to charge me 673. To return the item. What fool would pay that kind of money to return anything. What a rip off. They make it very hard to return anything and with all of those fees whether you like the item or not you are forced to keep unless you want to pay the almost the same price you paid to get them to take it back. I will never an I mean never order anything from this company again. Did even give me the option to exchange the item. Buyers be aware.
RIP OFF COMPANY!

Ordered a dinning set. They said it would take 1 month to get it. It actually took almost 4. They blew off our 2 scheduled deliveries with out even a heads up. They were totally unapologetic. Tried to cancel the order and they said there was a 25% restocking fee and return shipping cost. They said they would compensate us after it was delivered. The deliver finally happened and the corner of the table was smashed in. They only offered $100 for our time, inconvenience and damage. That was less than half of what the now current sale price it was running for and only a 4% discount. Totally insulting. Don't be tempted by their prices.

Wish there was a negative star rating. Worst experience. This seller is nonresponsive and the delivery service people are rude and unprofessional. Took a month to deliver a dresser. Absolutely no real response, only automated from seller during that time. I believed it was a scam site so I disputed the charge on credit card. Delivery service only contacts you the day before they deliver and on their terms. You better be home when they arrive without warning and have to pay extra for anything besides curb service or they drop it right there in the rain. Most unorthodox and unprofessional service.