The BrickReviews 541

Mike was awesome! Best salesperson very informative and we tested out all the other mattresses first until we laid on the best one. Give him a raise!

Great customer service from Andrew Wilson. He looked after everything and I was on my way happy with my purchase.

Please please do not buy any appliances form this branch. Customer services - all staffs + operation manager they are dishonour. Bought a pair washer and dryer from this branch on Nov 19/2022. Delivery on Dec 16/2022. The dryer is not working. They exchanged the brand new and delivery on Jan 28/2023. It's not working again. Call in Jan 29/2023 nobody pickup the phone. Email them as I want to return between 48 hrs, but they deleted my email and want to prove it. As the brick policy I can return between 48hrs. But they don't want to do that. I contact customer services, no body answer. Waist time and money. These people try to take money from me. I give them zero star - very frustrated

Bought a tv and other things. Delivered Dec 31 2022.
Delivery person(s) unpacked tv and plugged in as per protocol. Leaning a 70" tv on the wall and never installed the feet. They leave. Packaging everywhere from other purchases plus the tv packaging we walk infront of tv to retrieve feet and install on tv they left leaning on a wall and tv falls over 15-20 after they leave. Called the brick immediately and they were here in hour or so to pick up tv. They didn't warranty it that day. I asked they pick up the remainder of purchase and 30 days later after numerous calls, stress ect they write to tell me they will not warranty the tv and finally picked up my couch and stove I asked to return 30 days prior! Referring to my purchase of a car that I drove off the lot and crashed! I had not even touched my tv at the time it fell! I touched my tv when I was picking it up off the floor where it fell from the wall they leaned it against!
Again they also insisted I go through my home insurance!
Picture of tv after I picked it up off my floor!

I purchased sofa set on Jan 11 2023 and was promised delivery in the first week of Feb (3 rd or 4th)
To my surprise whenever I call they give different dates of delivery saying delivery in the 1st week of March and some staff says 3rd week of March.
When the inventory is not available why they give false information or promises to customers by putting it on sale. Is it just to take money from customers to do business with that money.
Such a big name and so disappointing sales tactics and business ethics.
I am very sad and request to be careful in doing business with them as they are not trust worthy.

I bought a sound bar and it was very low quality. They did not inform me that I cannot return it after testing it out at home. I am very dissatisfied with the service and a white women was smirking at me all the while. No I will not be purchasing any products from them again. It was very hateful and racist. Please go else where to buy products if your a brown person.

We booked all appliances for our newly constructing home in last June 2022, which is almost seven months before and to make sure we get everything at right time they wanted to book early and pay full amount too. When we got the date for closing our new home, we called Brick right away to get the appliances delivered as soon as possible after the closing. The people from delivery called and confirmed later that everything is ready and would be delivered on Feb 8 and we got everything ready to move in because of the assurance we got. All of a sudden out of blue one week before the appliances to be delivered some person from the Brick called and saying that half of our appliances are back in order and not would be delivered until the last of month. This is absurd!

Bought 7 appliances with drop off and pick up of old appliances. Delivery didn't want to do so. Cancelled Order. Never again!

I purchased a dinning room set that cost me almost 2k (after purchasing 10k in furniture and appliances)
I contacted them and advised that after only a few days my table was stained with water and that the stains wont come out. My whole table is ruined. An agent called me back and left me a voicemail that they would offer me 100$ reimbursement. After approximately 2-3weeks of purchasing the set, one of my chairs broke. I contacted them yet again and they emailed me back saying well its a wood table… they stain there is nothing we can do, go on youtube and look at videos on how to wash it. And that the 100$ no longer applies since its normal to have water stains.
They offered me 60$ reimbursement or 80$ credit in store….
The dinning room set is called Macsen 7 piece dinning package with fig chairs. The screws in the chair are always loose… I have to tighten them every few days.
Do not buy from The Brick.

Purchased a sectional couch from the brick,built by dynasty furniture in Calgary. Paid $4000.00 for this garbage! We live in northern Ontario so the closest brick is 2.5 hrs from us. So here is our story, couch had blemishes upon in packaging it. Called customer service they gave us a rebate. 2 weeks later go to make the bed portion of this couch, while crawling across it a board breaks inside this unit ( I only weigh 170 pds) I'm not a big guy. So we contact the brick to let them know about this and they tell us there's nothing they can do, we explain to them that the couch is only a month old! They proceeded to tell us we're out of luck. FYI we are a older couple and do not have small children jumping or bouncing around on our furniture. So the moral of this story is stay far away from the brick and dynasty furniture out of Calgary.

We had a recliner delivered today and we had a great experience with them, very polite and helpful with a friendly attitude! We live in the woods and have a difficult driveway to drive on and they did it like real professionals!

We purchased a TV, Washer and Dryer and paid $700 dollars for warranty insurance. We were promised that we would get that money back if no warranty claim made. After the warrantry period is over we went to the local store in Duncan BC. We visited the store atleast 3 times and told first time that we have to wait another year to get that money. When we went to the store again to get the money/credit w e were told that the warrnty expired and we won't get any money back. The agetnts at the Duncan store were very rude and literally insulted me and my wife.The agents there behaved unprofessionally and unethically. The agent said to us that she does not want to talk to us
I contaced the main head office in phone and explained my concerns.The experience was almost the same. It is my money with Brick that they are not ready to return. I believe it is some way they want to get customers money, but they dont want to give you back. I never recommend their warrant insurance.And I never recommend the store in Duncan. I am sure the Brick would never return it back to you.

The brick said I cannot return a bedframe that was sold to me in stores by a salesperson on their website due to the fact there were no appealing options in store to go along with my mattress. When I got the bed it was not as advertised and instead made of terribly cheap wood - not metal as the ad suggested. Then the sales people tried to time me out of the 48 hour window that is not mentioned anywhere to prevent me from being able to get a re-selection! I told them i wanted my money back and they simply told me to go to Better business bureau because they don't do refunds... Pay attention to the overwhelming number of 1 star reviews because those are the real ones... The 5 star reviews are what they ask you to do in store for a discount as was suggested by our sales person. Also see better business bureau and see how many complaints are posted there and you will simply wonder how they are not shut down. It also doesn't help that their CEO is literally someone who "worked" their way from the stock room the the big chair with zero education.

We were looking for 6 dining room chairs and Jessie was very helpful. She found 4 on clearance and the other two were on sale, as well. We walked out very happy!

I have been waiting since December 14 for repair to my LG refrigerator. I contacted The Brick December 15. They explained that the $400 warranty I had purchased was with King and State, and to deal with King and State for help. After doing the online request for service, taking pictures, providing receipt, no one contacted me. After 4 days, It took me 1 hour 4 minutes on hold, to speak to a representative. They filled in a form for repair and told me i would be contacted by a repair person bc within 3 business days. After 4 days I went to the Brick, furious. I explained my case, and the assistant manager said he would contact king and state. After 3 more days, the warranty provider called and told me it would be January 4 before I'd get to see a repair person. Indeed one did come. Diagnosed a bad compressor. Factory 10 year warranty… nothing to do with my extended warranty. Now I'm waiting on repairs. It's January 14. They say he will come on the 27th. No refrigerator for the whole Christmas season… no excuses, no remorse. Never ever dealing with this firm again.

I have bought the mattress $800 + $100 mattress cover for stains (which bricks offer store 25 warranty for extra 6 months) + $100 Box and $50 (total cost me with taxes $1171.37.

The mattress has worst quality the mattress is sagging and the body indentation is more then 2- 3 inches. I have contact brick within a year bricks have directed me a complicated claim process.

I have finally after 6 month to completed the process. I have spend one hours all the pictures' receipts submitted Within 1 year of purchase date.

After doing this hardship. Trans Global Service a transportation company replied on the behalf of Brick and have refused my claim by saying your mattress got some water stains. We do not cover the warranty if mattress has stain which their stain protects unable the mattress from stain.

I have explained everything to claim offer which all online. They don't even bother to come and inspect the mattress.

Just said cover and mattress is 2 different manufactures.

Mattress manufacture would not cover warranty if the mattress has stain on it.

Was told my sofa was sitting at a warehouse less than an hour away in Edmonton. Been waiting almost a month for it now. Customer service keeps saying "It will be on the next truck".

We went shopping on a Saturday to the brick in Kanata. We meet Jose who was fantastic. No pressure to buy. When we decide to buy Jose gave us a great deal. Was so friendly and was a great pleasure to deal with. Pick up the love seat and Nick in the receiving department was fantastic. Was in and out quickly and help me left the love seat into my van. He was friendly and great to deal with
I would recommend this location to anyone.
Thanks Jose and Nick

I don't even want to select their rating bcz it has no option zero and minus star. So it's about, Review team respond us to fix our concern over a broken bed bed within only 3 months of purchasing, Promising we would be contacted within 1 business day by manager of store in Kirkland. It's been over a month no reply, no contact, no technician service. How come they are dealing with such high prices appliance with zero customer care in country like Canada where is law and order should be followed? People invest their hard earned money in their store, at-least expect them to listen to complains about faulty and poor quality stuff.Very disappointed! We feel robed by them after spending thousands of dollars here.