The BrickReviews 541

Purchased a fridge, and reported issues within 48 hrs. The Brick opened a ticket with a service provider. Later found out The Brick wrongly opened the ticket as the issues was still within 30 days- not sure how accurate. Called The Brick several times, every time I was told management was not available. Now its already 2 weeks since I reported the issues, still no news. Everyone seems busy rarely able to get thru to talk to someone.will continue sharing my experience…

Purchased a dishwasher from The Brick. When it was being installed the technician advised that it was damaged and could not be used. I told him to stop the installation but he continued. I advised The Brick and was told the installation was my responsibility even though it was sold as part of the entire package and they refused to return the $289 charged. I contacted The Brick Edmonton who did nothing. There is no customer service and the arrogant and rude manager insisted it was my fault that I did not stop the installation in time! How do they get away with this lack of service? NEVER again will I buy and the Brick.

My washer is not working I called them last December and I am still waiting for fix it. Don't buy anything in The Brick. The worst service ever.

The Brick in Powell River has an awesome team. They have gone over and above to help us get our fridge replaced from the manufacturers. Shawn, Evette and Donna are amazing. I have been purchasing from this store for many years and they never disappoint with their customer service and knowledge.

John and Cheryl-Lynn

I purchased a whirlpool side by side refrigerator from the Brick!
After waiting months I received it in November 2021
The refrigerator stopped working in January 2023
Although I was extremely frustrated that the refrigerator stopped working and I lost all the food in the Refrigerator and freezer, I was relieved because I had purchased the extended warranty.
I contacted the Brick In January and they put me In Touch with the insurance company that I purchased the warranty with …through them.
It will be May in two days and I am still without a refrigerator and freezer … they came out and looked at the fridge In February and the repair has still not been made!
I am so frustrated…. I purchased 6 major appliances through The Brick when I built my house and when I really needed them to come through for me… they failed!

Couch that we ordered was on the wrong side. There was no instructions had to go online to figure out how to put it together. The delivery drivers were very rude and did not install the couch. When questioned the manager did not care. Within 3 months pf having the couch it started to fall apart. Will never return to the store in Windsor Ontario

Once you paid them, they avoid and ignore you. Installation and pickup was included but it wasn't done. They give you the runaround and keep changing their answers. I have zero confidence in them and don't believe what they tell you, because once you paid them it's over. If you must purchase from them make sure it's COD to ensure they complete their tasks!

Worst experience ever. Will never shop at the brick again. Poor customer service, they don't answer their phones resulting in you having to make the drive in to actually talk to them in person and each person you talk to gives you a different story. Won't honour warranty on old sofa to purchase a new one and it was like pulling teeth trying to get them to price match on the new sofa purchased. Even then they couldn't agree on a refund price for the price difference and essentially called me, the customer a liar. Not even worth the one star I gave them.

Bricks did not deliver my product on time and accused us for not answering their call. On checking we found that the email address was wrong and phone call from automated number cannot be returned. When we told them to return our money then they immediately arranged delivery, which otherwise was estimated ro be delivered after 1 week.
When we pointed issue with the product they tried to hide behind RETURN policy, which they themselves were not aware. They refused to send technical person to check the problem & fix it.
When challenged again after many calls & emails, bricks asked to bring the product to be replaced at their showroom. When we reached they offered us the product on display - which was in a dirty condition.luckily, one of the technical guy understood my problem and fixed it but that was totally an individual effort.

Please don't go to this place if you are expecting any customer service.

Our furniture was delivered in perfect condition and on schedule. The delivery people took great care, and were very professional, friendly and considerate. They introduced themselves upon arrival, took away all the boxes and garbage afterward, except for the TV box which they informed us that we should keep for a year due to warranty. They even helped move some of our other furniture back into place—they went above and beyond, and asked if there was anything else before they left. We are honestly very happy with every aspect of our experience at The Brick on Victoria Ave in Regina, SK! Thanks!

Gavin that works in the Edson store went above and beyond when I needed a stove asap. I have tried to get one in Hinton but it would be a wait and they would not give me a floor model.
Called Edson store and within an hour we were on the road to go pick it up with no hassles!
Would recommend Gavin to everyone! 5 Stars

Management, floor salespeople & delivery boys's customer service performance rated at 2\10 or 1\5 stars. Attitude, aptitude & PR behaviour is everything. Your business depends on it. You do your job everyday & ought to be pro's@ it. (But you're not.) So don't expect the customer to be polite or need you or owe you respect. If you can't take the heat, get out of the kitchen & let mature ppl do the job, or else the heat will shop elsewhere as I have done since my recent $8K purchase (regrettably) with you.

No return policy is like a scam. They gave store credit but made it so difficult to use. Customer service hotline never answered. Non email replied. No follow up phone call as promised. No wonder ranking 459 in the store field. Unfriended the store. Rate it 1 star because had to.

The Brick on Upper James I Hamilton, ON has the worst customer service ever.
I thought Bad Boy was horrible to customers but the Brick takes the cake.
The "manager" Maureen should not be allowed near customers!
She has a combative obnoxious nature.
Her retorts don't even make sense.
She needs to be retrained or fired!

This situation is so sad! I bought a king size foam mattress at The Brick in Kitchener, after few months of use I notice it was bad to my body so I claimed the warranty and had it exchanged to new coil system king size mattress (cost of 3 thousand). After 3 months of use I have noticed it sinking down, I immediately claimed the warranty. The technician came to inspect the mattress and notice that it was already sunk 1 inch. After all this, my body and back already hurt, I got the information of the claimed was refused because the warranty says the Mattress has to sink 1 1/2 minimum in order for replacement. Mattress 3000.00, and got this joke! They do what they want to sell. Then after, that's what the client gets! Never again buy anything at The Brick! Poor quality!

March 7th, 2023
We bought a couch from The Brick 3 years ago and were talked into paying for an extended warranty of 3 years for $239. The sales lady told us that if we don't make use of the warranty after 3 years we will give you your money back. A couple of weeks ago I talked to an agent on the internet and found out that we would not get our money back; only a credit towards a purchase of something else. We were not happy with this lie of course, but we tried to make the best of it. So today we went back to the store to see if we could find something that we could use for around $239. We found 5 items but only the set of 4 seat cushions were in stock. The floor lamp would have to be ordered. After much delay they said that they had to check that the credit we had was still good and not claimed by someone else but that would take 5 days to confirm. After more delays came the shocker "Unfortunately our policy says that you have to spend at least $400 to get your $239 credit". We were so angry that we left the store after giving them a few choice words of advice. Needless to say we will never deal with the brick again. The brick is what you end up getting whacked over the head with in the end.

The Brick Coquitlam is using unethical business practices in the way they « offer you deals ». Customer service was pathetic, telling us 6 times that he will call us back and never did.

We will NEVER do business with the Brick again!

We had purchased a recliner chair and had some problems with it and tried to have it repaired by the brick a couple of times but it could not be fixed the right way, so I went to the store on st.James where we had purchased the chair from and spoke to Rob the manager there and he listened to what I had to say and then told me to go and look at other chairs they had and that he would exchange it for me with no problems or costing me more money out of pocket. He was very professional about it and so very understanding. He was about the customer and there concerns not anything else. Then Tina a sales person came along and helped me look for another chair which was great. Tina did all the paperwork for the chair and exchange, she is the kind of sales person you want to deal with because she was concerned as well and was so helpful about everything. She is also very pleasant to talk with and goes out of her way to make sure you are satisfied and happy. Rob also went above and beyond to make sure we were happy as well. So thank you Rob and Tina for everything you have done to make sure we were satisfied with everything. We will be back to shop again at the St.James Brick store and look forward to dealing with you again. We are really happy customers.

I was promised one day then i called and it was not there i called again a few days latter and was told it was in then i showed up and they could not find my order and told me it would be in next week

Harvinder at the Whitby location should receive sales person of the year. She was very attentive to every detail of furniture we were seeking