The BrickReviews 541

Last week I picked up a coffee table that I purchased on line. When I got home I opened the box and determined that the table top was not the white color I had ordered so I returned it to the newmarket location where I had picked it up. I met with Akay, the operations manager who gave me excellent service. He processed my refund and in a few days the credit appeared on my visa statements. Because of his excellent service I will continue to shop at the brick in the future.

I've purchase a Virtual Pinball Cabinet from The Brick but Dead on Arrival. I tired to troubleshoot myself and check loose cables, hard reset and factory reset but nothing worked. It booted up after I assembled it and loaded into the game menu screen but after 60 seconds the screen gone blank but the playfield TV was on just grayed out. So I contacted The Brick and an agent told me they do not cover exchange for "gaming items" after 6 hours of receiving said purchase. Not even given a 14/30 days period for exchange or at least 7 days protection. I was told to contact the manufacturer via email. Also I could not return an open product. The retailer hold no accountability after you received broken appliances or electronics and tells you to contact the manufacturer instead via email and there's no contact by phone. The agent also told me to read the manual to contact for further assistance but the manual said the retailer are reasonable for standard warranty. She didn't even read the manual at all.

This situation is absolutely unacceptable that there is no exchange before a 7 days period none whatsoever.

Brick cannot guarantee the delivery date at all. Initially they give you date but it can delay a lot and they will not inform you. I ordered many items las October and I received some in December and others in February and finally rest in April. Also most of the items comes in good packing but the actual items are not finished good. They supposed to reimburse me but it takes a lot of your time to get them. Still now I did not receive some of it. I already requested to change my mattresses after a month i still did not receive them where as I was told i will get them on May 5. I went to store to discuss since they did not informed me but customer service is so horrible. I sent an email to the store on May 10 until now no reply then I sent an email to a specific employee also no reply. They take the payment immediately but it takes so long for refund and delivery. I would not recommend Brick to any one anymore and I will never buy anything else.

I purchased a bed which COLLAPSED despite the 700lb weight capacity. It took over a week for the Brick to book a time to come in and inspect the bed and then another two weeks for someone to pick it up for disposal/return. When it came to the reimbursement the Brick was unable to reimburse the delivery or installation so I lost $200 in the process. I understand if reimbursement of delivery/installation is against policy but there was no alternative compensation offered. What a disaster, it is lucky that no one was seriously hurt when the bed collapsed. This was my first and will be my LAST time dealing with the Brick.

Don't get anything from this store! We got a couch with a warranty that costed around $300. We have a dog and a kid in the house so the couch got ugly (but quality was already BAD beforehand). So we asked them to replace it with the warranty. Guess what? They said it's misused and neglected? We sit on this couch everyday! WITH A KID FFS! How can we also report it within 14 days when the damage was happening overtime? Dumb company, scam warranty, idiot inspector. Bad company in general! Read all the news people it's everywhere on google. Robbers.

I purchased appliances back in December. Had it not been for my sales rep Johanne Lafleur, I may have given up hope on getting my appliances. Johanne has a calmness about her and she is able to appease any situation. She followed up on my delivery and was able to provide an update. She is knowledgeable and an expert in her domain. I recommend going to see her at the Boisbriand location

I bought a chair from the Brick, it came, the truck park at the top of our driveway, two men went inside the truck FOR OVER 20 minutes I walk out, they had this chair on its side and they are trying to fix this chair I caught these people RED HANDED giving me a used broken patch up chair THIS CHAIR IS FROM THE SHOWROOM A LITTLE BOY WAS PLAYING ON THIS CHAIR IN THE STORE THE BOY WAS POCKING HIS FINGER IN A HOLE BETWEEN HIS LEGS AND THIS CHAIR HAS THE SAME HOLE. THE FEET ARE ALL WORN THIS IS NOT A NEW CHAIR I AM BEING NICE THAT I CAUGHT THIS STORE RIPPING ME OFF PLEASE COME GET YOUR JUNK THANKS NEVER AGAIN DARRELL, VISA WILL HAVE THE FULL REPORT, this is a covid dirty chair OMG FROM THE BRICK IF YOU WANT A COVID DIRTY CHAIR ASK FOR JAWAD HE WILL HELP YOU AS HE HELPED ME... MAY 12 2021------ STAY AWAY(((((( WARNING)))))))RED HANDED CAUGHT IN THE TRUCK FIXING A NEW CHAIR (((((((((((((THIS IS A SHOWROOM COVID CHAIR WHO WOULD WANT THIS)))))))) THIS IS ONE STORE THAT GETS HUNDREDS OF COMPLAINTS EACH YEAR()()()(). DO YOU WANT TO SPEND A YEAR FIGHTING I LOST $768.25 I am disabled, so low this store called the brick just don't be fooled SURREY CENTRAL.

Would like to take this opportunity to say THANK YOU to Stephane Huot for taking the time to accompany me and provide comments on which Washer and Dryer would be best for my family.

Also, his dedication of service is really excellent and does not hesitate to call you back if anything is not to your liking.

Have a great day!

Today I had the worst after sale experience ever at The Brick "marche centrale". Their employee that is called "cheick" insulted me and told me that I am an "ARAB ANIMAL" because I was angry at the $#*!ty product they sold me and was angry at me for taking a picture of him and wanted to fight me until one of his colleague stepped in.
I am shocked that Brick offers such service and hire this kind of employee. At the price we pay at The Brick they should give their employees some training.
You can see in the picture the quality of wood they put in the couches.
#thebrick #racisme #$#*!y #Boycott

I purchased a mattress and boxspring and slats at the Brick in Pemboke. On delivery the slats were missing. I had called the day before the scheduled delivery and talked to Patty to ensure they were with the delivery. They were not so I called Nicole at the Brick who suggested I get and upgrade to a steel slats and said I could pick them up on Saturday as after spending $1500. They would not deliver them until the next scheduled delivery a week later. The original slats were on back order until June 2021. On Saturday they could not find the slats that I was promised. Thank God for Brian who works weekend only. He was nice and after 1/2 hour of search did find the proper stats( supposedly were on back order. Obviously The Brick does not read the reviews or they would try to improve their service. Thank you Brian. Not so much for Patty and Nicole. I woud not recommend this store.

I am beyond furious with the Brick and their customer service! The final straw for me to write this post was because someone from their customer service just hung up the phone instead of helping me and haven't tried calling me back! I wasn't even rude or unpleasant. I have been trying to get my credit of $646.50 for over a month now and have been directed from one place to another… I've called the Brick I originally made the purchase from (Calgary), was then instructed to go to my local brick for the refund, was told at that brick they couldn't help me, then spoke to someone on the online chat, was directed called dejardins, dejardins said they couldn't help me and to contact the brick, I then went on the online chat (AGAIN), and they said they couldn't help me but to call the Brick where I bought the couch, I called them and then the girl had me on hold to figure it out and then hung up on me and hasn't tried to call me back. This is so ridiculous! How can no one help me? Why does the customer have to chase people/the company to get the refund you guys owe me! Yes I am livid. To add… the $3000 sectional that I bought is already pilling and its been a little over 2 weeks with minimal use. After this experience I never want to purchase from the brick again or recommend them to anyone. This is hours of my time that I'll never get back that I've spent trying to get this sorted.

I finally after 64 years decided to buy a brand new couch after years of buying used. I should of known better, I bought myself a new couch after Christmas, what seemed like a great deal turned into a pain in the butt. The couch arrived with multiple flaws, after a month or more of back and forth emails, a decision was made to address a couple of the problems. Unfortunately the repair was done and it still looks crappy, they say you get what you pay for, I will never again deal with the Brick.

We ordered a sofa set back in November of 2020 and still have not received it. I would periodically call for the status of delivery and all they keep telling me is that the manufacturing company has been pushing the delivery date and they keep saying its going to be another couple of weeks. That was two months ago. I'm not sure if I should cancel my order at this point since we have already waited 5 months. I have ordered furniture from Costco and Amazon and they have had it delivered within a week. I understand its Covid but this is ridiculous. I will never be dealing with this company again

Last june 2020 purchased heinsen fridge. The fridge temperature gives different level of temperature. I called the techication 3 times and when they came they scannes the fridge and the temp gave different temperature every spot. They were hesitated and said nothing. They said thats how the fridge is.

I made partial payment with the understanding that I will get delivery and installation on April 30. Tenant will move in the property on April 30. Today I called the sales person to make full payment and I was told that I will get partial delivery only. I believe this is not a good business practice and somewhat unethical. When client is committed to the vendor, vendor should be committed to client as well. Will share my experience on social media and tag your CEO as well. Very disappointed. I can be reached on *******109.

Bought a new fridge 5 weeks ago and stopped working. They schedule a tech to come out in 9 days. No concern for the customer being without a fridge for that long and nowhere to put their food. If it had been older perhaps but 5 weeks old. Disgusting service. Never shop there again

I was in the store McAlester mall in the brick Richard was my sales person just want to give them big props awesome help very nice easy to work with fantastic customer service I'll give the man a five star for sure having sales reps like Richard really makes me want to come back and buy more products from the company very thorough explained everything in full detail helped and answered all the questions I need answered

We have ordered numerous things from the brick but we must say our last two experiences with our delivery men were outstanding Tim and Dan are the most professional and courteous delivery men we've ever had experience with they take their job very seriously and make sure they pay attention to detail when they're handling your furniture. I didn't even have to them to be careful on their way in because they reminded me that they will be careful because they remembered me from the last time. I had to laugh. They set everything up exactly where I wanted and were courteous enough to take away all the boxes and mess for us. I told them next time they see our address on the delivery list to make sure they are the ones who delivered our furniture for us. Sometimes hard work goes unnoticed but I must say Tim and Dan are hard-working professional young men and we appreciate everything they do. Keep up the great work and kudos to you Tim and Dan!