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The Body Shop

2.1

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The Body Shop Reviews Summary

The Body Shop is a retailer of natural beauty products, including skincare and body care items. Their products are inspired by nature and made with care, and they offer vegan and cruelty-free options.

This summary is generated by AI, based on text from customer reviews

service
17
value
15
shipping
16
returns
13
quality
14

We monitor reviews for authenticity

California
2 reviews
2 helpful votes
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My husband purchased The Body Shop's Vitamin E skin care kit for me for Christmas. I haven't stopped using their products since. The toner and the night cream are my new holy grain moisterizer and cleanser. Since then I've ordered from their website many times. One time I ordered the full size Vineyard Peach body butter (along with the Green Candied Apple body butter). Everyone online raved about the amazing peach scent so of course I had to get it! When it arrived I smelled it and it smelled more like sage than peaches. I went to my closest Body Shop store and asked if I could exchange it. All they had to do was look up my order on the computer and said yep we'd be happy to make the exchange. I grabbed the Morninga Body Butter and was out of there in 5 minutes! Great customer service, so helpful and easy to work with. Not to mention the scents are to die for and their skincare products are fantastic!

Date of experience: May 16, 2016
Hush S.
Canada
4 reviews
17 helpful votes
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You know the idea of cruelty free means the WHOLE company is no just a branch and the body shop's mother company is L'OREAL and they still love using Peter rabbit and thumper as test subjects.

Date of experience: September 5, 2015
Canada
1 review
5 helpful votes
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Place my order a month ago
Still not shipped
No gonna buy anything from there ever again

Date of experience: October 8, 2014
GB
19 reviews
90 helpful votes
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Just bought some lovely body butter from here. Keep an eye out for the sales that they regularly have. You can quite often get free delivery on items too. Delivery is always quick and the items are well packed.
Plus you can rest in the knowledge that no animals were harmed making these products :)

Date of experience: April 11, 2011