The Body ShopReviews 44

I can't speak to their products as I placed an order and due to a technical issue with their site, was not delivered to the correct address. Customer service was unapologetic and offered no resolution as is their "policy". I was treated like a liar and a criminal. I felt if they were not going to replace the $100 order at no cost, the least they could have done was offer a discount off another order. I will NEVER shop Body Shop.

I recently purchase a product from this company. On the fiest days of use, I noticed several issues on My skin like redness and itchiness. My face started to breaking out. Irritation get from nothing to severe. I reached out Customer Service for a refund and a chance yo send the product back. I was toldo I Will be receiving a phobe call from them to explain the issues with the product. The phone called nevera happened and when I finally decided to write a Review on the product, I received an e-mail saying that my opinion was no valid and they Will remove My comment. From that point, I realizado that the company is not willing to have a feedback from their customers, they do not listen to us and they justo care about money. I Will never support this business again.

Everytime I make a purchase at the Body Shop, I usually regret it. Most of their products have an overwhelming amount of fragrance and its very artificial instead of natural.
I do really like some of their body butters and how moisturizing they are for my dry skin but most of them contain an off putting scent. They also have an amazing assortment of face masks and body scrubs. All their products are cruelty free and vegan.
I have never had had an issue making returns, whether they are from an online or in store purchase. It just has to be within their 45 day policy.
If you love products with strong fragrances then you will enjoy many of their products. They have great sales and coupons as well!

I have already tried this products by the brand and I am really really satisfied by what they offer this product do not match to any products offered by other brands would definitely like to try their other product range by the body shop. Their products are just amazing and I am in love with their brand

I bought moisturizer cream for my family who will be traveling abroad. I expected the items to arrive on time. NOT EVEN CLOSE. Items ordered on 11/4/2021. Seller advertised 3-7 day shipment. As of now 11/20/2021, items still not received and continually getting delayed. Customer service representatives are useless, refused to change shipment, resend item, or issue refund. Obnoxious repetition of "I am sorry" and "I understand" by the customer service representative on the phone resulted in zero change in this transaction. As of now, item continued to get delayed. No help. I'm demanding a full refund for this transaction.

Update: it's been 3 weeks after my order, the items have been shipped by mistake back to the "warehouse." Per the manager, an investigation has to be completed. No refund will be issued prior to that. This is the fourth time I made a phone call trying to deal with this messed up company. I got my refund after threatening to report fraud to my credit card company.

I purchased 3 of the same items at one time. After using one of the items, I went to use a second one and the product was defective. Would not pump. They refused to replace the item saying it was purchased too long ago. I told them I purchase 3 at a time to save shipping. They did not care. Want me to pay to return it. This is a $30 item.

They have an amazing skin care range products. All the products are very much beneficial for the skin and does not harm the skin at all. Love their sheet mask. Prices are high but worth the money products. Overall, nice experience.

I bought Body shop's Vitamin C Glow boosting Moisturiser and I'm very happy with the purchase. I use it on my face whenever I feel like my skin is looking a bit dull or tired. The moisturiser gives it a nice glow, with a fresh, dewy look. In the winter months I have noted that I need to also use a bit of natural oil before applying the Vitamin C Moisturiser, as I feel that my skin needs just that little bit more moisture than the product provides. All in all I think it's a worth while purchase and definitely one I plan on always having in my skin care cupboard.

Ordered over $200 of product on the black friday 30%off promo - spent A MONTH calling, emailing, requesting a callback from a supervisor to get my order sent to me - now they're saying they will refund, haven't seen any credit to my account though- and i waited to get a bunch of items for the big sale so now they're saying go ahead and RE- order but i won't be getting any discount now will I? SO FRUSTRATED WITH THIS COMPANY - TOOK MY MONEY AND DID NOT DELIVER THE PRODUCT -DON'T EVER EVER EVER ORDER ANYTHING ONLINE FROM THE BODY SHOP!

For me is one of those brands that I consider a must. They have the best beauty and body products. Recently I discovered the British Rose moisturizer and I'm in love! Also, I bought the exfoliating scrum "Pina Colada" and it feels like being in the Caribean. Every time I visit the store, the sales assistants always treat me so well. It's such a nice experience buying at The Body Shop. Top quality products and top quality assistance.

Some products can be on the high end for pricing; however they have sales regularly. If you wait for sales 40-70% off sometimes with free shipping you can get some fantastic deals.
I have never waited more than a week for items to be delivered, including boxing day sale which was their busy time. Never been disappointed in quality of products I received.
Favorite is the body butters, love the soft, subtle scent of coconut body butter and the Strawberry Body Butter. Fragrance lasts all day but not overbearing and skin is noticeably softer to touch. Husband loves the hemp lotion as he works outside all winter and it really heals and protects his skin from winter chapping and cracks.

On 11/19 there was an online promotion on their body butters list $12 with 40% off with free shipping. At check out it clearly stated that I qualified for free shipping + 40%off. When I entered the discount code for some reason it did go through, I figured I would just call customer service and they would put my purchase through however that was not the case. When speaking to the manager at customer service she basically called me a liar. She said the price couldn't have been stated as such and refused to honour the promotion. Although I love TBS butters they will not be getting my business anymore for the way I was treated.