Hudson's BayReviews 235

It was Boxing Day, Dec 26/24. We were one of those early in the Abbotsford store hoping to find a good quality sale item. A staff approached us and handed us a stub that would give an added $15 discount if we spend $75 or more. It can apply to regular priced items, sale and clearance items. Wow. So we browsed and got me a Clark's boot on sale for $99.99. At the cashier I was hoping I would be enjoying the $15 added savings, but was told otherwise. Any item priced with a xx.99 centavos are excluded. Many of the good items have the.99 on the price tags. I still went on with my purchase, I like the boots. Maybe next time just get straight to the point. Customers do not want the "devil in the details".

The Bay must stop using UPS for their deliveries! UPS keeps sending our orders to the wrong address in another city 40kms away, thousands of dollars worth of stuff handed to someone else for the last two years and still right now. Multiple complaints and investigations to simply get compensated weeks later without our ordered items. Unbelievably irritating, the The Bay please do better through other carriers.

If I could grade my experience online shopping, zero starts would be their score. Let me start by attempting more than three times to register at the site to not pay for shipping. Which was impossible. Therefore I decided to pay for the $12 for the shipping.
After completing the payment for two twin duvet covers, I received a confirmation of the order. The next day, I received a notification of the shipment of the items, and just an hour later, they issued another notification informing me that they had cancelled one item since it had already been sold.

Here are my questions. How a company like HB has such poor inventory management?
How can a company collect the payment, issue a shipping confirmation for both items and hours later inform me that they removed one of the items since it was sold out?
How can a company like HB not be able to correct its own mistakes by offering a refund of MY MONEY but only offer a 15% off gift card for the inconvenience caused?
Is the HB so stingy that it does not refund the client's money, offers a 15% gift card, charges for shipping, and has an absolutely awful website?
However, I can say that "once upon a time, there was a glamorous department store which cared about providing flawless service." Never again, Hudson Bay.

I ordered a Ba&sh sweater on Hudson's Bay website at a great price (80% off) I paid 8$ for the shipping. However, the package was never delivered to me and ended up being returned to the sender (seems like they did not put the correct address). I contacted customer support because I still wanted to receive my package. But they told me the only thing they can do is to refund me... So disappointed! So I ask them to make sure to refund the shipping fee as well but they said they could only refund the fee but not the taxes! So I end up paying taxes for a package that I never received because of their error! This is unacceptable, will never purchase from them again!

Purchased a furniture item during Bay Days. It turned out to be of poor quality. Because it is from the third party vendor it seems to be nearly impossible to return. The customer service call in time is over an hour on hold, to say they will start a return... only to get an email two days later saying because of a situation with their third party vendor... returns cannot be initiated at this time, with no timeline to resolve. This from a national retailer? Will never order online from this organization again. Consider yourself warned.

I rated 1 because it's the minimum, but I'm willing to give it a 0 rather, I made an online order for 6 item, I received only 5. Upon checking with them the answer was that they packed them all and so they would do nothing, I'm not only been stolen but also been indirectly accused of making up this story…

No one will tell me how to return my order I placed. It didn't come as described and now I want to return and customer service just tells me to be patient. It's a SCAM. Do not order from The Bay.

Une si grande compagnie qui n a pas un service a l a clientele on attend des heures au telephone et quand on nous repond ils ne sont meme pas capable de resoudre un simple probleme. Le pire si vous achetez un article a la baie et c est une autre compagnie qui fait l envoie vous etes foutus. Le rembousement n arrive pas et s il arrive il faut compter 2 a 3 mois. La baie ne s en mele pas et chacun nous renvoie a un autre service. La Baie devrait fermer ses portes car ils ne sont plus capable de gerer. PLUS JAMAIS LA BAIE D HUDSON

They ship you the wrong size garmets and don't assume responsibility...completely dishonest! Don't exchange or refund

I had ordered two special mugs as part of a gift. One came broken and Canada post sent a notice acknowledging the break, so I thought, easy, the bay can get their money refunded (10.00, by the way) and they'll surely solve my issue in time. I was shoved off to some woman from some other country who had a child screaming in the background. It dawned on me that the Bay had outsourced their "customer service" to someone who would accept absolute minimum pay and would give the customer the runaround so they'd never have to deal with it. She kept telling me to take a picture and send it to her. I did! Three times! It still wasn't enough for her to resolve the massive ten dollar issue🙄. She spoke such broken English that I couldn't even understand her most of the time and when we were able to communicate she just kept telling me to send pictures. I kept telling her that I had sent pics but she was ignorant of it. I finally was so frustrated and angry that I just brushed it off and left it. It wasn't worth that much stress for a 10.00 item. But they lost a lifetime loyal customer over a 10.00 item and they didn't care. I used to love shopping at the bay and never understood peoples' complaints but I sure do now. That all happened two years ago and I've never been back. Several friends and relatives have also stopped shopping with them. Sad. The last big Canadian company is absolute crap.

I have been buying from the bay website for years, a few hundreds of $ every month. I never had a bad experience until just now. And this will be the LAST time i will ever buy from the bay. I ordered 900$ worth of stocks from the bay, which the stock were coming from their marketplace ( Aosom / Home com). I didn't receive 3 items worth 500$. Not only the supplier did not do any thing to make sure I receive my undelivered items, which were dumped by FedEx anywhere, but not to my door, also the bay did not lift a finger to come up with a solution. The bay customer service a woman who barely spoke any common sense language, situated in far away in another country named ROMAN RICK, said, this is not the Bay problem that I did not receive my order, I have to deal with the vendor Aosom/ Homecom who refused to replace the item nor to credit me…… but this company was selling on the bay website and I was charged to the Bay on my invoice.

Total scam, robbery and much not need headaches. We all know times are tough, but it doesn't mean the bay should go scam ordinary people with hopes they purchase items from so called recognized website 'the bay' and not only we don't receive the item, but they get such poor poor customer service by bay and scammers like aosom and homecom on their web.

No solution to this issue, just a bad taste that I will stop giving my monthly business to the bay by on line purchasing… and I will tell everyone about my experience at work, that this sharks stole my money and case closed just like that! Referring to the bay order no. *******754 so bay can trace their loss of future business from a loyal many many years customer.

I purchased a Samsonite NXT suitcase at the BAY today. Retail value according to The BAY $575.00 less 60%. I came home and looked up the suitcase for reviews ect. It turns out that this suitcase RETAILS at $224.95. No sale! Just marked up and stuck a sales sign up. I will be returning the Samsonite Winfield NXT Spinner Medium Expandable Luggage -Charcoal and cancelling my BAY Credit Card ASAP

It seems customers are an annoyance for staff at the Cosmetics counters at The Bay Stores. They would rather stand & talk with their co workers than serve customers. If you do get their attention it's not with a smile or any politeness. After finally getting served & spending $300, I noticed when I left the store the cashier never gave me my points. I went back to ask & was told they don't do that anymore, & that it was too late to claim them. I plan to cancel my card & shop elsewhere in future. One time I can accept bad customer service but this happens all too frequently at The Bay. It's a shame cause I wanted to support a Canadian company.

On The Bay purchased expensive Pajar boots. Totally falling apart within Pajar warranty period of 6 months. Pajar says warranty is not applicable since bought online through The Bay. The Bay says deal directly with Pajar. At a loss.

I ordered my husband a robe in November through one of their partners, Leveret. It was reg. $139.00 on sale for $55.00. We received it mid December and were very surprised to see a price tag on the robe for $39.99. I emailed them asking for a full refund as this was fraud. I was told by the Bay that I would have to contact Leveret, who in turn told me to contact the Bay. I go all kinds of excuses and went back and forth for 2 months. I think they do this on purpose and most people will just give up. Not me! The last time I told them them that if I did not get the refund, I would contact the Better Business Bureau, Marketplace Investigations and I would plaster all the pictures and emails on social media. I finally got my refund. And just to show how little they care, this happened to someone else in Sept. (had I noticed that review before, I wouldn't have ordered it). So, the Bay was aware of this and still allowed them to continue. So sad! The Bay used to be a Canadian Icon…not anymore!

Ordered a couch from The Bay. UPS was delivering the couch today. I waited all day for the couch and it was left in the entrance of the building. The delivery person did not even contact me to see if I was there and to bring it to my door. I had to pay someone to bring it to my apartment because of the weight. I am really nos impress since it was written no where the package would be left at the door of the building.

Me and 3 friends were sitting on one of their couches for a few seconds to decide where we're going next and an employee snapped very rudely at us to get off the furniture if we're not going to buy and when we got off to walk around the store she shouted at me to place a pillow I had slightly displaced. After that we looked at the candles and were deciding whether to get one or not but then saw probably the manager aggressively walking towards us. We went to wait between the doors to the parking lot and the store when he yelled and gestured for us to come back and then we did and explains that we were waiting to be picked up, but he then screamed at us and kicked us out of the store to just wait outside in the cold and rainy weather. Overall VERY bad experience.

Tried to order pants that had a 30% off to be reflected at checkout. That didn't happen so called Customer service where I was disconnected from first call then second call had them telling me it was only the colour I wanted that wasn't on sale. When I proved that none of them were coming up on sale at checkout she basically said she couldn't help me. If I wanted to escalate I would have to wait 48 hours for a manager to assist. The Bay is prehistoric with its dated technology and uninformed staff. Terrible as they used to be a great Canadian brand.

I ordered two sets of Hotel Collection towels from the Bay's online store. I have purchased this brand in the past because of its quality. However, these ones were anything but good quality. I thought they felt lighter and not as thick as previous ones, but gave them the benefit of the doubt and prepared to use them by washing them. I was shocked to find clumps of lint on the inside of the washer tub when I opened it to put them in the dryer, but then after they were dried, the dryer's lint trap was overfull, absolutely stuffed with a mat of lint. The towels had pulls and hanging threads in several places. When I contacted customer service, they told me that they were a final sale (true) and could not be returned. When I complained about the quality, they told me they would give me 10% off. When I replied that I wanted them to stop selling sub-standard items as a quality line, they said I could have a $10 gift card.
Completely and utterly unsatisfactory. It seems they are now selling junk as if it were the same quality as years ago. I won't be shopping there, online or in person, again.