TheaterSeatStoreReviews 335

Be careful as to their service capabilities. Purchased 6 Octane Chairs... through Best Buy.
To date they (Best Buy) had to replace one set of three due to the Theatre Store not having the capability to have a Service Tech in the Atlanta Area. Customer Service Mr Wolf claims we had called for service before and we refused it... does that make sense... not to me. The Second Set of three now has a Mechanism Problem with one of the chairs... called Mr. Wolf... he advised they did not have a Technician in the area to handle the Warranty Request. I then asked him since he could not provide the Warranty Service if he would take the Chairs Back and he again refused. I then asked him for his managers name and phone bumber several times which he again refused to share. I ordered the Chairs through Best Buy thinking they had the muscle and service capability in the event there was a problem. I was wrong on that account also. Buyer Beware as these guys are scoundrels. I am not finished with them yet.

I purchased over $5K worth of chairs from TheaterSeatStore. I made the mistake of selecting the top grain leather, which are special order. I placed the order June 11th. I was told it would be 10 weeks. I put half the purchase price down. Then I am told it will be 10-12 weeks. Fast forward to October 1st before the chairs are delivered. That is 16 weeks. Once we got the chairs we found out that the tables we ordered were not there. We had to follow up with the company to see why they were not there. We are then told the tables were backordered and would be at least another month (which in theaterseatstore time is 2 calendar months). We only found this out because we reached out to them looking for our missing merchandise. Not sure what would have happened if we had not reached out... they offered to switch out for cheaper tables refunding the difference, but no compensation for their delay. The only thing we got from them was an extended warranty that I am sure we will never use. The chairs are comfortable and look great, but boy was it a long time getting them. If time is not a concern, and you have time to follow up with them to complete your order, then go ahead and use theaterseatstore. You will get a good product, just not before your children are grown and off to college.