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TheaterSeatStore Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality, comfort, and timely delivery of their theater seating products. Many highlighted the helpfulness and professionalism of the customer service team, particularly in resolving issues. However, concerns were raised regarding delays in shipping and communication, particularly during the return process. Some customers experienced frustrations with the lack of updates and support when issues arose. Overall, while the company excels in product quality and customer interaction, improving communication and efficiency in handling returns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
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The order was incorrect and customer service, Chelsey, expected me to pay a restocking fee. The Manager, Shara, is rude and unprofessional. I will not purchase anything from this company in the future.
I requested and paid for the upgrade: any room delivery. However the shipper they chose to use wouldn't do that so I had to unbox the seats on my front porch and move them upstairs myself then request a refund. The refund request went smoothly though.
It was great, and I want to thank Nick as he answered many emails with questions on Saturday about the Octane Zone HTR chair.
Very easy to do; Did a quick online chat with Nick to get some info on delivery
Great website and phone customer service! Order arrived much quicker than anticipated. Quality products!
Easy to navigate the site
It was great, no issues with payment.
Chat message helped and easy access
My new theater seating is AWESOME! It is exactly what I wanted and lived up to all the hype! Beautiful, Luxurious, and Soft Diamond Stitched Italian Leather make these chairs a must for any room with a TV that your looking to upgrade.
Quick and easy. Only hard part was picking one out.
I had to contact customer service several times to finalize the order and then it took two weeks more to get it released for delivery. I ordered this item on May 9 and finally received it on July 7.
Very informative website
Good selection and pricing. Fast delivery and easy setup.
Placing an order was quick & easy. Item exceeded my expectations!
Thanks for your help, Ian.
Easy to shop on this sight and understand product
I called customer service and tried to live chat, no response. Held for roughly 20 min on each platform.
Super easy process, plenty of good choices with options and great prices.
Order placed and money accepted 12-2-2019. They probably lost the order because when called about status at expected arrival they said whoops, just another 3 months. Realize about the virus status in China where they are made. Still trying to get answers or reply 6 months later.
Thank you. Very helpful when I called the contact number.
From the business
TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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