TheaterSeatStoreReviews 334

I had great interactions with a sales guy named Tom. He answered all the questions, made good recommendations, and was overall very nice to work with. That's where the good part ends. Tom mentioned it usually takes about 10 days but he expects the chairs to arrive early and that I'd get a notification. I was first texted by the shipping company with a delivery date about 2 weeks after (no big deal). I took off work to be home for the shipment, nobody showed, nobody answered the phone when I called. I contacted Theater Store and they said they'd fix it.

I then got another text similar to the first from the shipping company, took off work, nobody showed, nobody answered the number provided. Called the Theater store again and they promised someone from the shipping company would call me. Nobody called. Now we're at 4 weeks.

I called the Theater Store multiple times over the next couple weeks, was promised call back and help from them and got nothing. The shipping company never answered their phone, never responde to texts, and didn't return voicemails.

My final call was after the 6 week mark to Theater store hoping I wouldn't have to cancel but ready to do so if I get the run around again. I got zero empathy, no discount, no attempt to make it right and no concern when I cancelled. Stay away from this company.

Originally intended to purchase a set of SeatCraft off of Amazon... but after reading reviews changed our minds and sought another manufacturer and came across "The Theater Seat Store".
Called to make sure the problems associated with SeatCraft purchases weren't the same with this company and they were not.

First concern was shipping where other companies did shipping would only dump it at the curb side of the home and say "Later Dud", and if the warrantee was more than a year for construction, motors, and leather quality.

Our salesman Tom listened to all our concerns, pointed out the differences between the construction, leather quality, motor mechanism in comparison to their competitors. Stated their leather was not the cheap Chinese quality, and that the motors were Swiss made and not Chinese as well, their extended warrantee was for five years, not one, add would include even damage that could occur by our mistake.

We had several other questions that came up after we initally called Tom and had time to disguss amoungst ourselves about our selection. Tom gave us his direct phone number which we called three more times, and each time he answered or called us back immediately. We gave Tom the sale, and he followed up with calls and eMails after the sale to us until we received our chairs.

We paid for white glove service and that is exactly what. We received. Delivery was prompt within 6 days of payment, they shipping company contacted us right a way lined up day and time, delivery driver contacted us 30 minutes before arrival and within the specified time slot promised. They took the chairs out of the packaging and crating, brought it in our home, assembled it, and then took all the shipping waste with them. Kind, courteous, prompt, clean and respectful. Just what we expected.

I would highly recommend purchasing through The Theater Seat Store without and reservations.

RUN, DO NOT BUY FROM THIS COMPANY. This is the worst company and horrible customer service. When I ordered my 4 media chairs they told me it would be 2 weeks and then delivery, 2 months later the chairs arrived and were missing parts. They delivered them twice because the delivery guys couldn't put them together because of missing parts, that delayed another month. Then chairs are delivered still with missing parts, they told me to accept the delivery and they would send a "tech" to put them together, well that was another 5 weeks before a tech could come. Oh and the chairs arrived damaged, they are still damaged and they keep "sending" me parts to replace the damaged ones but they are such morons they keeps sending the wrong items, I ordered these chairs in Feb and it is now June and I still have damaged chairs and their horrible customer service is no help. I'm filling a complaint with the BBB because this is ridiculous, at this point I don't want the crappy chairs or anything to do with this company. DO NOT ORDER FROM THEM

I just received the delivery of the theater seats I purchased today. One seat is not working. The delivery guy said to call *******743. The customer service representative I spoke with was VERY, VERY RUDE AND UNPROFESSIONAL. She asked me three times with the same questions, what is wrong with the seat? I answered her three times with the same answers, one of the seats is not working. However, every time she asked me her tone of voice was very mad! And then she hang-up the phone on me!

I was dealing with Shara Jennett@ InteriorMark for processing my payment. A week after placing the orders, I was contacted by their billing department, stating that my card wasn't going through (although my bank could not see where they attempted to make the charge.) I asked for an alternative method of making a payment, and they asked for a voided check. I provided the voided check, but since the address on the check didn't match the address of the shipping location (I needed theater room seats for my cabin in big bear) they said they could not process the payment. They did not bother to do their due diligence and figure out of the way to collect payment. Seems like they have enough business that they did not need my 2k.

Ok, So were old school & buying such an item as Theatre Seating without giving it a try,
Not in our playbook. But seriously, this was a fantastic experience.
Ordering was easy, confirmations were spot on, the delivery to the Northeast exceeded expectations.
On-time as scheduled, our 3 seater was unloaded expeditiously by really nice guys to our total satisfaction. The guys set up everything, gave it a test drive and gave us a tutorial, were good.

Our experience with theaterseatstore was GREAT! The chairs we ordered arrived quickly, the delivery was simple, and the product is great! We love our new Turbo XL700 power chairs!

Hello All,

Don't make big mistakes ordering furniture from theater seat store or seat up or Interior Mark LLC they are same company.

I ordered four theater seats on May 22,2022, and Theater seat store(Interior Mark LLC) delivered to my home address with one of the seat right arm broken on delivery June 09,2022, on the same day and same hour of the delivery itself I called Theater seat store support and told on delivery that one of the Octane seat box is damaged with crush box and sent video and multiple photo. From there onwards myself and my wife keeping on calling and sending emails to replace the seat and Theater seat store support told they will fix the with new parts, since than there's no update on seat fix or replacement till today.

My advice and recommendation, please don't buy or order from theater seat store(InteriorMarl LLC), there support is horrible, they don't care to respond your emails or phone calls. Days passed no response from them till today June 21,2022, your money is put on broken seat, where you are expecting brand Octane seat, thinking to enjoy your purchase.

Thanks
Kiran

They must use some kind of weird "Genuine Leather" because its trash! Yes I ordered real genuine leather, but I didn't get it. This place sells junk from China and charges a premium price for the junk. If I'd known I never would have bought it!

The chairs came marred and with spots that the company refused to fix after being notified of the problem. They eventually claimed it was my fault and not the "fault of the leather" (their reasoning was that I used the chair and that it failed from light, common use). The warranty therefore wouldn't cover it. More spots continued showing up and the obviously fake leather came apart and wore with extreme ease, even in spots where there was no use (for example on the sides and the back). The seats and cushioning break down quickly as well. Avoid this company at all costs!

The white glove assembly I had paid for did not assemble my seats. When reclining it falls down. Repeated calls still issue is not resolved. Very unhappy

I bought 2 chairs then bought 2 more 5 years later. There were a couple things I overlooked on the first 2 chairs. The nick in the leather they glued down, and the crooked head rest, lower on one side. The second two chairs 5 years later, are cheaply maid with phony leather, & mushy seat foam. The leather has peeled in 2 spots now and they refused to rectify this. They claim the chair is "overused" and they could "sell" me a chair back. I would suggest buying chairs from Costco, to anyone thinking of making a purchase because Costco will always make it right! Pandemic or not, Theater Seat Store has always taken their time sending and delivering their furniture. It takes months. My advice to my daughter was to buy somewhere else. My advice is to buy elsewhere to anyone reading this. This company doesn't back their product. The customer service is non existent.

We received numerous advertisements from theartreseatstores.com while we were shopping online for theater seats. So we decided to buy from this site because the online store shows quality pics and we liked the Octane design. We ordered 7 chairs (3-seat sofa and (4) singles chairs) and got a delivery date. Supposedly, Covid-19 delayed our shipment and that was understandable but after the the delivery arrived and guys open the boxes and set the chairs up, we were very, very disappointed in the quality of the craftsmanship (POOR). First of all, (2) single chairs were leaning and had bent frames, another chair had a different headrest installed, (4) chairs had excessive leather sewn at the back of the headrest seam (the others are okay), (1) chairs foot rest had gathered leather sewn in the corner and all of the glass trays are were very wobbly (you can't even place a coffee cup on it because it slides off), the accessory lights only fit into (2 of 7) of the grommets on the armrests. After talking to a few people at the company, we finally reached Shara, one of the managers who reached out to help us by sending replacements parts. The replacements solved our problem with the bent frames and the wrong headrest, but we have to live with the bunched up leather behind the headrests.
To repair the tray issues I explained that the table tray shaft was to fabricated too small for the grommet in the chair arm and was very wobbly. I explained that this is a machined flaw between the two components (tray shaft and grommet), then I sent her a video/pics to show the defect. She sent me new shafts and new table trays but that did not fix the problem. I again, reiterated the fact that the fit between the tray shaft and grommets needs to be corrected first. After speaking with them today (9 months later) one of the reps told me that Shara said she has done all she is going to do and that's it.
No Resolution, No Compensation, the case is Closed!

***Read these reviews*** https://www.sitejabber.com/reviews/theaterseatstore.com

Think TWICE before you spend your money here... Made in China... see attached pics!

It clearly shows the issues with this companies products... 70 people can't all be wrong!
AWF