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The Animal Rescue Site Reviews Summary
The Animal Rescue Site has 89 customer reviews and ranks 25th in the Pet Supplies category. Common review topics include customer service.
I thought of buying from these people then looked at the products. They are the same poorly made products as on other Chinese sponsored sites. Then I checked Charity Navigator to see if they were even a charity. Nope! This is a scam. Only support legitimate sites where your money will actually go to a good cause. Money spent on this company is going to the same country that eats dogs.
I purchased 2 sets of "handmade" pine needle coasters. Each set was identical in everyday and the coasters were obviously machine made. They are very nice and I would probably had bought them if they had been honestly described. But I refuse to shop with companies that falsely advertise. Now I even doubt if they make the donations they claim to do.
I have ordered much from this site but it bothers me greatly to see that almost everything is 'Made in China'. I feel that due to the horrendous cruelty that takes place (skinning dogs alive, for example) - in China, it's ironic to be supporting trade. If the Chinese Government were immediately affected (by lack of sales) - perhaps this would put pressure on them to address their animal-treatment. Also - we should have choices to support USA products more. ANIMALS NEED HELP... changes are needed.
I have used this site before but i have never been treated so horridly till now. Never Deal with TheAmimalRescueSite I waited on hold for a customer representative for 1 hour 54 minutes and 42 seconds to ask about a product on their extended cyber deals sale and even though the product was shown in each size for only $10 when you tried to buy it went up to $19 the man said it was because the size was different but when I told him the picture is of every size and there were no disclaimers he hung up on me. I will never support them again.
I actually foolishly placed more than one order to get an advertised promotional item. I have NEVER gotten the item. Instead, you get a cheap piece of crap. Don't bother contacting customer service. They truly don't care. They have zero interest in making things right and retaining a customer
I ordered a number of items from this website. I am well pleased with the items I received. I also like the idea of helping the causes that are important to me with the purchases I make.
I ordered 2 pairs on lounge pants, purple. I paid $40.00 and was told 70 meals for animals would be given to the Rescue site. When the order arrived it was not flannel material like stated, color was maroon rather than purple and the cloth was so flimsy you could see through it. See Photos below. The photo of blue and puprle flannel pants is what was advertised, the other two are what I got. DISGUSTED
I click everyday and have purchased many items from here and never had any problems. It does bother me through that they get some products from China who are know abusers of animals. I am sure it's a money thing but if our goal is to help animals we shouldn't be supporting a country that abuses them. Just my thoughts.
I am so glad yet so sad to read these reviews. I have heard these types of comments on FB groups with other dog owners. I was trying to research on how much of the money they get actually goes to the animals and I found these reviews. I will be taking my business elsewhere. Also, I have read over and over the quality of their clothing is junk. I wonder why, coming from China!
It has been 12 days and I have contacted these people 3 times. The person name "Sara" was extremely rude and she has told me that I don't have to shop there if I did not wanted to. She hardly let me speak. She keep going on and on not letting me speak. I don't recommend shopping at this site to no one. You won't get your shipment on time, you wont be able to cancel the order, and you have to deal with very nasty people like Sara.
When will you stop buying from china and support jobs for the Americans who donate to you? The Chinese and Koreans often torture dogs before eating.
The 3 items I ordered were supposed to all be buy one get one at no additional cost however when I received my order there were only the single items in the shipment. I contacted customer service and was told no, those items are never big. I didn't imagine it and certainly did not make this up. Now I'm stuck returning and paying shipping cost! False advertising!
Great selection of products with reasonable prices, and fast, accurate shipping.
Lots of items to choose from. Makes great gifts. Tax deductible possibly since a donation of sorts... ask your accountant.
After seeing the horrific images from the dog eating festival in China, it seems ironic that an animal rescue site would sell so many items made in China. I threw the shirt away that i ordered when I saw it was made in China. Unfortunately, they don't state what country an item comes from so you can make a decision. They just list "imported." Buyer beware.
I've ordered from this site for years and I've never had one single issue. Everything has been up to standard, loved them all. Shipping always fine. Not one complaint fr me yet. GREAT site.
Because they don't provide half sizes for shoes, I listened to the advice of reviewers and went with the next size up. Get them and of course, they're too big. Now I'm stuck footing the return shipping for two pairs of shoes. I've emailed them twice in the past few weeks and have gotten zero responses, so I'm afraid to even ship them back in case they don't refund my money. Will never buy from again, which is a real shame because I love to support animals whenever I can.
I've been shopping here for over a decade, and only once had a broken item that was replaced with no issues, and rushed to me. I've done research and made sure that this company is truly helping those in need, and they are. Customers complaining about items that aren't the same size: it says right on the listings that many of these are handmade items and may not all come out the same. Also, there are options to donate rather than purchase things. If you feel as though you're being ripped off, maybe you should be choosing that option instead. Another important suggestion is to order in advance when ordering near a holiday, as packages often get held back due to major rushes. If you follow basic guidelines to read thoroughly and really know what you're paying for, you shouldn't have any complaints.
I am very surprised at all of the negative reviews. I order from them all the time and have always received my order very quickly and never had a problem with customer service and I love that some of my money goes to animal rescue.
I placed an order on February 14. Shortly after placing this order, I realized I ordered the wrong colors for 3 of the items. I tried to change it online, NO way to change. I called customer service, around 3pm approximately 2 hours after placing order. They were CLOSED. I called the next morning & was told it was too LATE to change the order. I tried sending an e-mail requesting that the order be canceled. And if it was shipped I would write return to sender on it. I got an e-mail back, threatening to FINE me if I did not accept the order. WORST customer service I have EVER had to deal with. I will never buy from this company again.
I made the mistake or trying to place an order for more than one freebie when I was buying something on the AR Site. I WAS a customer for at least 7 years-- and so I was really ANGRY when I got an official letter from their FRAUD unit telling me that I was being warned that I could not order more than ONE freebie at a time -- WHY COULDN'T you have just refused my order OR sent me a notification by EMAIL!? I'm not a criminal-- just made an honest mistake! SHAME ON YOU! Because of that I never returned to the site and I no longer click on the site to fund the free food bowls.
