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The House

3.7

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Washington
2 reviews
0 helpful votes
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Right on
February 28, 2018

Boots are nice and light and actually fit the bindings on the snowboard... now we dont have to rent a board or boots when we go to the mountain. Thank you.

Date of experience: February 27, 2018
Michigan
1 review
0 helpful votes
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Excellent Experience
February 28, 2018

Good stuff, Good Prices, freaky fast shipping!
I love the site!
I'm ready to keep buying, more boards, more bindings, more boots, more skis, and more equipment.
Sadly winter is ending and my wife is ready to ban me from the site.
I always want one more thing.

Date of experience: February 27, 2018
New Jersey
1 review
0 helpful votes
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I will definitely do business in the future with your online store. I like your low prices and superb quality on all types of ski, surf and all around clothing wares.

Date of experience: February 27, 2018
Utah
1 review
0 helpful votes
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Cool
February 28, 2018

Skis were pretty much what were expected, no surprises. But I'm sorry to see that I didn't receive any of my free gifts. Not that it makes that much of a difference since it's just a perk of ordering through The House, but it was a bummer. That also was the same for some Marker bindings I additionally ordered through The House.

Date of experience: February 27, 2018
Virginia
1 review
0 helpful votes
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I was very pleased with the timeliness of my shipment. I received everything in my order except instructions on how to put it all together. The instructions may have fallen out of the box as the box was slightly damaged and open.

Date of experience: February 27, 2018
Maryland
1 review
0 helpful votes
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Fast shipping and great pricing! I am very satisfied! The DC pants are very cute! I wish they had them in women's sizes!

Date of experience: February 27, 2018
New York
1 review
0 helpful votes
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Ok not excellent
February 28, 2018

I got the correct item but the package was all torn up and broken. The free sunglasses were of very low quality but they were free. The skis were not in the registrar but were real. Package was broken open and poor safety packaging to keep skis from hitting each other. It was as I expected however.

Date of experience: February 27, 2018
New York
1 review
0 helpful votes
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I payed for 2 day shipping, hoping that I would get it the day before my trip to Loon Mountain. Instead I had to use my sister's old board and my dad's boots.

Date of experience: February 27, 2018
Canada
1 review
0 helpful votes
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Skis are great
February 28, 2018

I used my skis for the first time yesterday, and they worked perfect! It took me a run or two to get used to shorter and fatter skis but I like them over all.

Date of experience: February 27, 2018
Washington
1 review
0 helpful votes
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Thank you the house.com
February 28, 2018

Thanks again. Always pleased to do business with you. I'll be buying more stuff again here shortly.

Date of experience: February 27, 2018
California
2 reviews
0 helpful votes
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Ready to go Full Tilt
February 27, 2018

Full Tilt First Chair 8 Boots. Boots arrived quickly and fit well. Had a very old pair of Flexon Comps that were wearing out. Very similar design, but these are much more comfortable. Now I need to try them out on the slopes.

Date of experience: February 26, 2018
Texas
1 review
0 helpful votes
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Great!
February 26, 2018

Great customer service, quick and thorough delivery. Quality was great, at a reasonable price. Boots were exactly what was seen in the picture.

Date of experience: February 25, 2018
Texas
1 review
0 helpful votes
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Great job! Easy to use site, great selection of top brands. I like name brand quality and wear skate shoe to work. Being working shoes, I don't like to spend a ton of cash on them. The best of both worlds here.

Date of experience: February 25, 2018
Illinois
1 review
0 helpful votes
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Great Customer Service
February 26, 2018

Item arrived on time with easy tracking provided, however the size was wrong and after short conversation with the Customer Service it was handled and small item was sent back and within few days new and correctly sized item arrived. Paid small fee for return shipping label but it was much cheaper than paying for return shipping on my own.

Date of experience: February 25, 2018
Colorado
1 review
0 helpful votes
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Great prices
February 26, 2018

Just in time for both of my daughter's birthdays. The House had a great selection on cool gift items for each of my daughter's birthdays next month.

Date of experience: February 25, 2018
Ohio
1 review
0 helpful votes
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Would give our order 5 stars but one of the bikes we received had a flat tire right out of the box. Replaced tube and good to go. Bikes were very quick and easy to assemble

Date of experience: February 23, 2018
Texas
2 reviews
0 helpful votes
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OK
February 23, 2018

THANK YOU IT WAS A REALLY GOOD SIZE FOR MI SON AFTER ALL, THE ONLY PROBLEM IS THE BRAKES AFTER HE USE IT THE BRAKES LOCK AND WE HAVEN'T BE ABLE TO USE IT :(

Date of experience: February 22, 2018
Utah
1 review
0 helpful votes
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Always a good experience
February 23, 2018

Been ordering from the House for a few years, now. Boards, boots, bindings, gloves, jackets... always as advertised.

Date of experience: February 22, 2018
Ohio
1 review
0 helpful votes
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Won't shop anywhere else. Most of the time its free shipping, the only thing i wish they had was free returns. Because i buy so much stuff things are bound to not fit right lol

Date of experience: February 22, 2018
Colorado
2 reviews
1 helpful vote
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Fast shipping!
February 23, 2018

I ordered an item at a great price from the-house.com and it received it in 3 days (and only chose regular shipping). I will come back and buy from here again.

Date of experience: February 22, 2018