TGWReviews 74

Ordered golf sandals that were suppose to delivered on 8/12. Called on 8/13 to find out what happened to my order. I was advised to wait to the 15th. On the 15th, it was a no show. I called again and told an investigation will be launched into this matter and that I should wait 5 to 7 days for an answer. Called on the 6 day (8/21) and was told they have not heard from Fedex and I should wait until 8/26 to call back. I asked for a refund and was denied. I asked for a supervisor... waste of time. This is not the customer service that you would expect from a large company.

Probably the worst customer service by far. I spoke with two customer service reps, Ashley and Precious, about my order. Neither one could give me a straight answer about my order. Long story short... my order has been backordered for over a month after received a confirmation from Ashley that the product had already shipped from the manufacturer. When I called back in to inquire about my order, Precious stated "what do you want me to do about it? We can not control when the manufacturer ships." I cancelled my order on the spot and highly recommend that others use caution when ordering from TGW.com

Unfortunately my review is not good.
I am trying to buy ping clubs. My order was cancelled and I have been giving them all the additional information requested by phone. Tried to place the order 3 times and with 3 different method of payments. I am being treated like a criminal and the experience of buying something from TGW is terrible.
It is also very upsetting and frustrating to try to deal with the customer service as they blame the "system" or the "accounting department" who is checking on my information...
Seems that they don't want to sell anything without knowing all your private life before. It is absurd that after providing them with 3 valid credit cards, bank statement and a LOT of my Time they were unable complete the order. Perhaps they just don't have any clubs but want to keep my credit card information for abusive charging in the future... All this feels like a big scam.

I would not recommend TGW to anyone.

UPDATE:
TGW finally decided to call me after all the complains. Esa Halabi was the person who called me and apologize for the situation.At the end they were able to send me the clubs one day later. It is just sad that it takes a lot of complaining to get one issue resolved, but overall I was happy to have insisted because I wanted the clubs quickly and They have managed it...

Received a promotion from TGW about ordering 3 dozen golf balls to get a dozen free, and they have to be personalized. Being a fan of personalized balls, I ordered 3 dozen personalized balls. They shipped my 3 dozen golf balls, but no extra dozed free. Why, you might ask? Because they all have to be personalized IDENTICALLY! Nowhere on the promotion did that stipulation appear... NOWHERE. Talk about bait and switch. I will never order from TGW again. And this is not the first time I have been disappointed with TGW. I have ordered in the past and received incorrect product and broken product. I returned all that stuff and they did refund. This, however is inexcusable. Never again!