TGWReviews 74

I purchased a wedge from TGW and I asked for or selected the shipping that was no charge. It said a few days to ship like 5 or 7 or something like that. I am ok so far. I ordered the wedge on the 2nd and received it on the 20th. WHAT? That is not acceptable in today's world of online commerce. Is it? I went ahead and got the wedge elsewhere a few days ago. 3 days after I ordered. I will be returning this wedge. 18 days to get 1 club shipped from Kansas to Washington state is NOT good service. So, you decide is 18 days acceptable service?
It was not for me.

I was given a gift certificate for TGW last xmas. I order golf balls in May of 2021. Apparently the Callaway Triple Track balls are back ordered for them for 7 months. It's now Nov of 2021 and still nothing. I've called several times over the past months to inquire and they just say they've go no stock and pending orders with Callaway. Funny though, they still have them "in stock" on their website. I posted a negative review on their website and they took it down within minutes. Friendly advise…don't order from TGW

Supposed to get 2-day shipping and they sent standard. Club now lost. They offered me the two day on my next order. Next order? Never in a million years. Reviews are all one star or 5 stars. Obviously the 5 stars are phony. Read them, you'll agree. These guys are scam artists. FedEx ground is just as bad. Had to put in a claim and it takes 7-10 days for an answer. What a joke. STAY AWAY!

I placed an order on the 22nd of September.
The site says 3 to 5 business days then we will get you your tracking information. 9 business days later no tracking information, no response to calls or emails othet than a bogus electronic response.
This company is horrible. You can do better buy going elsewhere.

Ordered a pair of Sketcher golf shoes, paid 2 day shipping and all I received was an empty envelope with a shipping ticket, the shipping tag had a gross weight of 2 lbs so it's obvious it was shipped empty, contacted Gina Mosley in customer service, said she would handle it after I sent pictures, never heard back, my Outlook email showed the pics were delivered but when I called back a week later I got the same run around from another "customer rep",, TOTAL RIP OFF, DO NOT BUY FROM THEM! Only gave 1 star just because I had to give something.

Day 15 and no package! Customer service does not provide any helpful info. Shipping info online is never updated and package has sat someplace on eastern seaboard for weeks. Lousy customer service and I would never use this vendor again regardless of price or selection. This vendor is not helpful when you call and my next review will be to reveal how long it took to arrive. I'm guessing it won't be pretty...
Don't bother with TGW... they pretty much bite.

I ordered 3 pairs of shorts in July it is now September and I'm still waiting for 1 pair. I called to exchange the order for a pair that was $3.00 more. I was willing to pay the difference but the inept customer service lady said she couldn't do that! I will not order from Tgw again and I will give them all the free advertisement I can!

Just recently started having problems with deliveries. They use a combination of FedEx and USPS. Tracking is worthless once the package is given to USPS. My order was weeks ago and they refuse to give me a refund. Extremely rude people answering calls.

I placed a substantial order 5/27. I received shipping confirmation 5/31. I've been tracking the package as my husband was leaving for a golf trip 6/7. Originally it was scheduled for delivery 6/2. That was later changed to 6/7. For 2 days, it has been mia somewhere in Grove City. Ohio. Obviously it didn't arrive as indicated in time for its intended purpose. I've emailed these idiots 4 times and CRICKETS. Horrible customer service. I won't be shopping there again. Honestly, go Macy's. Excellent customer service every time I've dealt with them and equal product quality

I bought a putter and the insert was too soft so I sent it back and got a refund. OK so I bought another putter, didn't work for me either. I sent back that one and they refuse to give me a refund, just store credit. I complained and they said the shipping department claims there was damage to the putter head. They do not know I took very high definition pictures of the whole putter and it shows PERFECT condition. If I have to take them to small claims court I will. BIg corporations think the can push anyone around but I will not be intimidated. TGW, never again.

I ordered 12 different items on the website with expected 2 day delivery. Only received one item within the time frame. When i called to check they said they will contact fedex to find out what happened and will email me back. Never received the email. When i called again they said it will take 5-10 days to receive a response from fedex. Much better to just go to a brick mortar golf store and get it physically.

It has been over two weeks since my order was filled. Of course TGW selected FedEX Smart ship, which I believe means ship via "we don't give a F&*K" because the rates are so low it improves TGW margins. When I called to complain, they had the nerve to blame COVID... really ever other e-comm company has figured out that and can have items arrive within a few days.

I would strongly recommend that you avoid purchasing from this site... unless you really don't care when it might arrive.

This is a culmination of several different experiences with TGW. The consistent problems appear to be only mediocre customer service, and, TGW consistently fails to meet shipping dates selected during checkout. Combined, the frustration equals that I will not make another purchase from TGW. Buy your clubs and gear at other retailers.

Bought golf shoes and was promised delivery within 5-7 days. That was over 11 days ago and package has not been delivered and has dropped off the tracking grid. Called customer service and was told they could not help. I indicated that I might contact credit card company to dispute charges and was told to go ahead. The agent then hung up the phone. Will NEVER do business with this company again.

I ordered a pair of shoes. The box was severely damaged because they shipped it in a bag (WHO does that?). I immediately sent an email with pictures expressing my disappointment and asked for a new pair to ship out immediately since it was a Christmas gift. Two days later was told pics were supposedly they were too blurry (that's BS) and asked to send again. Sent the same pictures resized to fit an email better. No response for three days. On fourth, after asking again, the response was they could sent a plain brown box because they didn't have the shoe in stock. This was a Christmas gift which looks like I picked it up at the bottom of the dumpster. Corners were significantly crushed and the box fell apart when opened.

This is the first review I have ever written in my life.

Half of my order never showed up to my house (and never will). It took me a week of consistently calling and emailing customer service to get an explanation which still doesn't make any sense.

They ended up charging me over $400 for items that retailed on the website for $190. After hours of talking to different customer service reps, the most the TGW team was willing to offer was a $50 refund for the inconvenience...

So, at the end of the day, I was charged $350 for items that retailed for $190 on the website.

By an absolute landslide, this was the worst customer service and most poorly organized company I've ever purchased from.