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TextNowReviews 689

4.2

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From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/


textnow.com
Founded in 2009
Waterloo, ON, Canada
+24
How would you rate TextNow?
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TextNow Reviews Summary

TextNow has a rating of 4.2 stars from 689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card and long time. TextNow ranks 8th among Mobile Applications sites.

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Canada
1 review
0 helpful votes
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Nothing to add
August 21, 2024

Nothing to add to this it's work good for me and I love using it

Date of experience: August 21, 2024
California
1 review
0 helpful votes
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So much wonderful it's like coffee!
August 21, 2024

Every morning when a business person gets up typically speaking they'll have a cup of coffee they'll come through their email and then they'll go through their voicemail and just doing that costs about $50 every single month but with a program like this it's completely free I give them the extra $40 a month whenever I can for unlimited internet they give you essential internet for free every single month fantastic company fantastic service!

Date of experience: August 20, 2024
New York
2 reviews
0 helpful votes
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Had a little trouble at first, getting used to changing screens between dialing screen ànd hang up screen but overall pleased we with the service

Date of experience: August 20, 2024
Missouri
1 review
0 helpful votes
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Good
August 19, 2024

Very good reception 😁 and all my calls go through fine thank you

Date of experience: August 19, 2024
Nevada
1 review
0 helpful votes
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This is just my assumption, but I wouldn't be surprised if a majority of this apps regular users are people that cannot afford to have a regular cell phone plan.
Me being one of those people, I feel like this app doesn't work as well when you are on a regular Wi-Fi. I also feel like if the Wi-Fi that you are using is unfamiliar to your device, it works even less efficiently. For example, someone will have to call me two or three times before it rings on my end even connects for the caller.
Another issue to hat ife experienced frequently would have to be not receiving media messages, either not at all, or hours &&hours late. Other than those few little problems, I really appreciate this app and how much you can customize it as well. My favorite feature would have to be how you can use a photo as the background on your keyboard

Date of experience: August 17, 2024
New York
1 review
0 helpful votes
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I think this is an amazing app
August 16, 2024

This texting service has been nothing but reliable the connection is pretty good and the rates are very very low I definitely would recommend this to other people

Date of experience: August 16, 2024
Florida
1 review
0 helpful votes
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Best service in the world
August 16, 2024

Perfect calls.good texting.great with wifi.connections

Date of experience: August 16, 2024
North Carolina
1 review
0 helpful votes
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Somewhat satisfied
August 15, 2024

I love that if anything you can download this app and use at home when you run out of service "for whatever reason." I like how I have a backup plan.

Date of experience: August 15, 2024
Virginia
1 review
0 helpful votes
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I really appreciate the service
August 15, 2024

Phone number is great for me when I need service I get home and then use the number for all my needs

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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Good value for mobile phone service
August 15, 2024

Very good coverage within the United States. The "pay as you go" option for data is very cost effective.

Date of experience: August 14, 2024
Illinois
1 review
0 helpful votes
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The Excellent Experience.
August 7, 2024

The quality of calls. I. get when,my family and friends try to reach me. The communication I get when I call someone is very clear. No drop calls.Is very important. So thank you TextNow.

Date of experience: August 7, 2024
Arizona
1 review
0 helpful votes
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Missing purchased sim
August 5, 2024

Have yet to receive sim card very displeased been two weeks since purchased missing calls from time to time

Date of experience: August 5, 2024
Jason G. TextNow Rep
over a year old

Hey Linzy, thanks for your Review and we're sorry to hear that your SIM Card hasn't arrived and you're missing some calls. I've sent a PM to assist further!

Canada
1 review
0 helpful votes
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Saved me from losing work!
August 5, 2024

Needed to get ahold of a job I had been prepped for and was able to get ahold of the boss when my phone was stolen, I just logged in on my computer and had access to my contacts and don't have to worry as much about having no way to communicate or network or just keeping in touch with family/friends.

Date of experience: August 5, 2024
Texas
1 review
0 helpful votes
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It's ok
August 5, 2024

Works good with the right WiFi connection.calls where clear

Date of experience: August 4, 2024
Georgia
1 review
0 helpful votes
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Network with text now
August 5, 2024

Great service to chose from wish the pictures were more clearly but other than that good excellent service!

Date of experience: August 4, 2024
Indiana
1 review
0 helpful votes
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As long as you need a Quality free phone service you cannot beat this app. Hands down best, most reliable service inhave used. I've used TextNow for at least 3 years off and on as my budget and life demanded and now I use it because of its proven track record of great service and it's STILL FREE!

Date of experience: August 4, 2024
Oregon
1 review
0 helpful votes
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Good enough
August 5, 2024

App is easily my first choice over alternatives, but it generally sucks, the density of ads and the glitches are annoying and calls often dont go through

It also split one person - messaging me from one number - into 4 conversations, at random
Idk why

Date of experience: August 4, 2024
Jason G. TextNow Rep
over a year old

Hey Emma, thanks for your review! We're sorry to hear that you're having issues using your TextNow app. I've sent a PM to assist further!

West Virginia
1 review
0 helpful votes
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Convenient
August 4, 2024

I think the layout of the app is most important and easily understandable for people with older and/or slower cell phones. Although the option to reply from the notification panel has a complication almost every time it's used, the app is convenient and I highly recommend it.

Date of experience: August 4, 2024
Mississippi
1 review
0 helpful votes
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About this app
August 4, 2024

It is a very good app and I would recommend it to everyone interested

Date of experience: August 4, 2024
Jason G. TextNow Rep
over a year old

Hey Mark, thanks for your review! I've sent you a PM to see if there's anything we can do to provide you with an even better experience!

Tennessee
1 review
0 helpful votes
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Great
August 3, 2024

...,.,.,...

Date of experience: August 3, 2024