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TextNow

4.2

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TextNow Reviews Summary

TextNow has a rating of 4.2 stars from 689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card and long time. TextNow ranks 8th among Mobile Applications sites.

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Washington
1 review
0 helpful votes
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I get dropped calls and when someone calls out of the blue on my Samsung Tab A, it won't let me answer even though I keep trying to answer. Sometimes it will let me answer if I've had the app open recently in use but when it's been sitting for awhile Sometimes I can answer but most of the time not. I have it installed on my Note 20 ultra also so that I can check my texts when away from the tablet. Also I have problems writing texts Sometimes in that while I'm texting it just stops on its own and half the time I don't notice till a sentence or two later while I'm text away and hearing the clicking report nothing is being texted! Very frustrating, but for free for a tablet without phone ability it's great!

Date of experience: August 3, 2024
Indiana
1 review
0 helpful votes
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My phone connection
August 3, 2024

The calls were clear the only problem that I probably had were trying to use the keypad when dialing certain numbers because it wouldn't stay still or the connection would break depending on where I was at.

Date of experience: August 3, 2024
Nevada
1 review
0 helpful votes
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You get what you pay for
August 3, 2024

What can I say... It's free phone service so of course there's bugs, glitchy service and dropped calls... But Its free so i can't complain... You get what you pay for! Thank you text now!

Date of experience: August 3, 2024
Jason G. — TextNow Rep
over a year old

Hey Ruben! We appreciate your review and I've sent a PM to assist further!

Ohio
1 review
0 helpful votes
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Alright, You Guys Literally $#*!ing SUCK For This! Ever Since Late July, You Guys Did Nothing To Fix The Problems! I STILL Can't Text People, I Can No Longer Login, EVERYTHING Is Just Ruined! This has got to be THE WORST SERVICE I've Seen in probably months or years! Bottom Line, BE A BETTER $#*!ING TEXTING SERVICE! 1 Star! End Of Discussion!

Date of experience: August 2, 2024
Jason G. — TextNow Rep
over a year old

Hey Harry,! Thanks for your review and we're sorry to hear that you're having issues accessing your account and sending messages. We've sent a PM to assist further!

Indiana
1 review
0 helpful votes
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When you are paying those high phone bills and got to worry I am using my text now and don't have a care in the whole told about coming up with all that money to pay the bill it's free

Date of experience: August 2, 2024
Canada
1 review
0 helpful votes
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Ads
August 2, 2024

I can't stand the ads all the time, but aside from that it's fine I guess

Date of experience: August 2, 2024
Canada
1 review
0 helpful votes
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Mr
August 2, 2024

Awesome and very good service.

I love this service.

Thank you

Date of experience: August 2, 2024
California
1 review
0 helpful votes
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Free second phone
August 2, 2024

It works great don't know what I would do without it easy number to remember glad it's available free free free.

Date of experience: August 2, 2024
Canada
1 review
0 helpful votes
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Fast and Reliable
August 2, 2024

I find the TextNow very easy to use, and that's a great advantage for someone who is not tech literate. After a reluctant start, I use it quite extensively now. It's the perfect way to keep communication quick and open., and is also time-saving.

Note: Please do not post if my last name is displayed. If you can post it, please delete this addendum.

Date of experience: August 2, 2024
Texas
1 review
0 helpful votes
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Free and excellent
August 2, 2024

I've been using TextNow for years and I couldn't be happier with the service.
Just purchased the $5 SIM card for my child to have unlimited calls/texts everywhere and it worked immediately. No other app can do this as well as TextNow does it.

Date of experience: August 2, 2024
California
1 review
0 helpful votes
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Third party recording phone calls!
August 2, 2024

Everything goes well while I noticed that recently after each phone calls, a third party quickly pops up my screen, that has made everyone worried about our private phone calls recorded!😳

Date of experience: August 2, 2024
Georgia
1 review
0 helpful votes
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I've had the same number for 4 years it's great for wifi calling and I never have to pay a bill

Date of experience: August 2, 2024
Maryland
2 reviews
0 helpful votes
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When I first tried text now, I was kind of Skeptical as to how it would work. Some of the times my calls dropped during family prayer time or they couldn't hear me. I reported the issue and they fixed it.
Thank you.

Date of experience: August 1, 2024
Idaho
1 review
0 helpful votes
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Cool
August 2, 2024

I total awesome system I think everybody will like it I love it

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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Satisfied
July 31, 2024

I'm very happy with this service the calls are clear it's easy to use I would recommend it to anybody who needs phone services

Date of experience: July 31, 2024
North Carolina
1 review
0 helpful votes
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Free
July 31, 2024

Fast down load reliable service. Works every time anytime you are within wifi range

Date of experience: July 31, 2024
Canada
1 review
0 helpful votes
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#1 App for Voice and Text
July 31, 2024

I have been using the TextNow app since it was first available for download, and in all honesty, nothing else comes close.

Ive tired many other apps that have similar features and functionality but they all fall short on call quality, connectivity, and consistency.

TextNow always provides me with a stable connection that I can rely on. They also understand that people like to keep their phone numbers and I've had the same TextNow number for 10 years. That's tough to beat.

Huge thumbs up for this app. TextNow #1

Date of experience: July 30, 2024
Canada
1 review
0 helpful votes
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My only wish is that I could receive codes. Otherwise it's good, am happy and it's free!

Date of experience: July 30, 2024
Ohio
1 review
0 helpful votes
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Great service
July 30, 2024

I had Boost mobile. I couldn't make a phone call without it dropping and or cutting out. I downloaded text now and used on my wifi service. And it's free! I never have a dropped call and It never cuts out. Awesome

Date of experience: July 30, 2024
North Carolina
1 review
0 helpful votes
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Saver
July 30, 2024

Thank God I was fortunate to learn about this App. My other phone froze up. I had no means of communication. Once I downloaded this on my saved phone, I have used it everyday. It is a remarkable App.

Date of experience: July 30, 2024

From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/


textnow.com
Founded in 2009
Waterloo, ON, Canada
+24
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