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TextNowReviews 689

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/


textnow.com
Founded in 2009
Waterloo, ON, Canada
+24
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TextNow Reviews Summary

TextNow has a rating of 4.2 stars from 689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card and long time. TextNow ranks 8th among Mobile Applications sites.

This company responds to reviews on average within 1 day

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Mexico
1 review
0 helpful votes
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Rewarding
August 29, 2024

Easy app that leads the industry in telecommunications. Very competitive pricing

Date of experience: August 29, 2024
Canada
1 review
0 helpful votes
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Excellent service
August 29, 2024

I have been very pleased with Text Now. The service, the options and also being free helps these days!

Date of experience: August 29, 2024
South Carolina
1 review
0 helpful votes
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Just started using it it won't let me submit it because I hadn't used 50 Catherine but I just started using this app I really don't know how to tell you on this

TextNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2024
Jason G. TextNow Rep
over a year old

Hey Steven, thanks for your review and so sorry to hear that you're having issues using our app. I've sent a PM to assist further!

New York
1 review
0 helpful votes
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Reception
August 27, 2024

It's not clear conversation at time choppy but for free I take it still. So not a hard negative

Date of experience: August 27, 2024
Jason G. TextNow Rep
over a year old

Hey there, thanks for your review and we're sorry to hear that you're having issues while calling. I've sent a PM to assist further!

Minnesota
1 review
0 helpful votes
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Restricted messages
August 27, 2024

When I was texting with friends, I was completely restricted from replying to messages for no reason, and I received a text message saying "I violated the rules."

Date of experience: August 27, 2024
Jason G. TextNow Rep
over a year old

Hey Adja, thanks for your review and we're sorry to hear that you were having issues sending messages. I've sent a PM to assist further!

Texas
1 review
0 helpful votes
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Its a great phone app!
August 27, 2024

Awesome app is like have another line. I highly recommend it.

Date of experience: August 26, 2024
Florida
1 review
0 helpful votes
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Very pleased!
August 26, 2024

It's works extremely well for free and I really appreciate it 👍👍😄

Date of experience: August 26, 2024
Florida
1 review
0 helpful votes
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First time user and very Satisfied!
August 26, 2024

I do not have phone service and Textnow is a life saver! Thanks a million!

Date of experience: August 26, 2024
North Carolina
1 review
0 helpful votes
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On the days I was homeless and trying to survive this app saved my butt. Many times. As you know a good phone number is essential.

Date of experience: August 26, 2024
Iowa
1 review
0 helpful votes
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As long as I have Wi-Fi and text now I don't need phone service to keep in touch. I'm on the free plan, and I use text now everyday anytime, without any problems! There are options to pay a fee for upgraded services…however FREEDOM is good for me….

Date of experience: August 26, 2024
Canada
1 review
0 helpful votes
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Free calling
August 25, 2024

There is a delay between 2 parties within the conversation at times and reception is not always clear. Overall for a free service I am satisfied as this is not my only phone service this is used as a secondary line for Job search and long distance use.

Date of experience: August 25, 2024
Jason G. TextNow Rep
over a year old

Hey Cici, thanks for your review and for taking the time to let us know about your calling concerns. I've sent you a PM to assist further!

Illinois
1 review
0 helpful votes
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Bought your card put it in my phone your car doesn't work you want me to change the APN or something you didn't mention any of that when I bought the card so I bought another card same thing wants me to change the APN again never mention that anywhere in your advertisement that I would have to change the settings in my phone to receive your card I do believe that's called false advertisement you'll be hearing from my attorney have a nice day

Date of experience: August 24, 2024
Jason G. TextNow Rep
over a year old

Hey Tony, thanks for your review! So sorry as our APN would need to be added to have working service. I've sent a PM to assist further!

NL
1 review
0 helpful votes
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Convenience
August 24, 2024

Was helped without even having to wait to speak to someone. Fast accurate

Date of experience: August 24, 2024
Maryland
1 review
0 helpful votes
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Email Message Verification
August 24, 2024

Great Service and getting better every year whatever happened to the email message verification it was so convenient because I'm in my email more Ria immediate access to my Text now app less time consuming to just open my messages from my emails

Date of experience: August 24, 2024
Florida
1 review
0 helpful votes
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Great app
August 24, 2024

It was great to be able to still have a phone number to talk to loved ones while waiting for my new service.

Date of experience: August 24, 2024
Canada
4 reviews
19 helpful votes
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Great service for many years!
August 24, 2024

The subscription is perfect. I've been with this company for a long time, and it's great to have a phone number at an affordable price.

Date of experience: August 24, 2024
Egypt
1 review
0 helpful votes
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Good but need cheaper
August 23, 2024

It is expensive and I need cheaper plans otherwise I might think to go to another provider

Date of experience: August 23, 2024
Kansas
1 review
0 helpful votes
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Unsatisfied
August 23, 2024

I paid for the card, it doesn't work, there is no free calling, and there is no available customer service for assistance. That's about it... Save for the fact that health insurance spammers can get through with perfect signal strength time after time even leaving default four-second vms. I'm not upset or anything, I didn't have high hopes about this from jump street, just saying.

Date of experience: August 22, 2024
Jason G. TextNow Rep
over a year old

Hey Clark, thanks for your review and sorry to hear that you're having issues getting your SIM Card connected. I've sent a PM to assist further!

Mississippi
1 review
0 helpful votes
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Great app for Wi-Fi usage
August 22, 2024

Love the app & it helps out a lot to those limited to making & receiving phone calls through WiFi. My only nitpick, would be not being able to get text verifications from apps, & having to pay a monthly subscription to receive this feature. I understand why they do this...kinda? This is still a wonderful app, & if you're looking for an app for WiFi calls, this is the go to IMHO.

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Works
August 21, 2024

Everything works good I gotta sim card and get my call everywhere

Date of experience: August 21, 2024