On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TextbookRush Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordered the book, then the day before it was to be delivered, my order couldn't be fulfilled and was canceled.
This was my first time selling back textbooks and was amazed at the expedited service, Within minutes I had a label printed and dropped the books off Just days later had a check in the mail for the entire order. I Could not be more pleased.
I required five textbooks and TextbookRush had four on them on the website with a great price. I placed the order and received three out of four of the books. I had my first class with no book and then after reaching out to the company, I was informed that the company no longer carried the textbook. Now I will miss a second class without one of my books. Looks like I will have to pay $200+ for it from the school. The disappointing part was that I was not notified until I reached out. Great value for the materials but not so good at communicating.
I have never used a service to sell back my textbooks before and this was so easy and fast. I will definitely use this again. It's a win win for everyone. Thank you!
Quick and easy process. I received the highest offer from TextbookRush & they paid me what they said they were going to. I received text updates on the status of my order. Highly recommend over other buy back websites.
Website easy to use. Easy drop off at FedEx. Notification when books received and reviewed. Received the check within a few days! Great experience. Would sell again. Do you like and get one free
Does not live up to its name. False advertising. Still don't have the items I need for my class starting Monday. Says it may not be here for another week or more.
I got a book from you that was not available elsewhere...
My experience was fast and easy. Everything was self explanatory. I received my payment fast and sending the book off to TextbookRush was super easy.
This site was so easy to use. I just wish I could've purchased more of the books I need through TextbookRush. I bought out what quantities were available.
I enjoy selling my old books to TextbookRush because they offer fair prices and pay quickly. The buyback process is really simple and easy to understand, and shipping is easy. I've always had good experiences with TextbookRush and if I ever need to contact them, I am emailed back within a day. I really enjoy the customer service.
I was pleased with the book I purchased and shipping was fast. Thank you.
Wouldn't buy book, was able to get it back under " special circumstances ". Got online with another company, they will purchase.
From start to finish this was an easy process. I'd recommend it to anyone wanting to sell your textbooks.
They tell you that they will accept instructor's editions. They do not.
They tell you a price. They then give you a fraction of it.
They are a scam organization. Stay clear of them.
Having rented in the past, I bought this time. Although well used, the book is still in great shape, arrived in less than a week, and saved me over $140!
So far no issues, had what I wanted, all terms explained well
Super easy process and got my money within 3 days. Will be using again.
This is a great way to simplify returning books! They offered me better prices than the school and I didn't have to hassle with individual listings using eBay or something similar.
From the business
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Textbooks Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members