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TextbookRush Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Although I have only bought and sold through this site a few times, I have been very impressed each time! I received my order on time. Each time I have sold to them, shipping was free and I received my check within a week! I will always choose them first!
I would order from this website again in the future if they have a text book I need
I sold my Architecture textbook to TextbookRush. The shipping is convenient. I just need to print a Fedex label and drop my book off at a Fedex store. I received the check in 10 days.
I ordered the wrong book for my class. I thought it would be a nightmare to return and get the correct one re-ordered. I was so wrong! There was no issue at all. I returned the wrong order and received credit for my error. Thank you.
I have used this service several times. This is the first time I was told I was getting refunds for all six or seven books. However, was refunded nothing on two of them. 🤷
It seem like it took forever for me to get my book. I didn't need it to be rushed, but my goodness. It took a week to get to me after it was first shipped.
After shipping my books out to textbook rush, they received the books with in a couple of days. The process was was easy and quick to receive my quote and payment.
This is the only buyback company that I have found to be honest.
My book was quoted and the quoted price is exactly what I received. Shipping was easy. The only drawback was the very short turn around time. Since I received my quote on a Friday, I was a little concerned about the carrier getting my book to TextbookRush by the quote deadline I was given. It did make it on time and the money for my book was in my PayPal account within three days of them receiving my book.
This is my 4th time using textbook rush, everything went as expected, just the way it should, no surprises.
I don't like being Forced to use FedEx and why can't you do a Zelle funds transfer.
Book was inexpensive. Exactly what they said it was. In good shape. Delivered promptly. Won't hesitate to buy again.
Can't be easier. Input the codes for the books you have, review the offers, select the ones you want to accept, box the books up, print a label, drop off at FedEx pick up location, get your tracking number and wait for your PayPal deposit in a few days!
Excellent service - quick response to mailed items - highly recommend
Super easy to accomplish a buy back. Book was worth more than expected. Thanks!
Received order as expected, quick online ne process. Recommend.
First time using it and had a great experience. Customer service was responsive.
Easy to use. Fair prices. My book arrived in perfect condition. I was worried that there might be scratches on the cover or a slightly ripped spot here or there, but nothing. The book arrived in perfect condition. I love my new book!
Took way to long getting me my book! My class had already started when I got the book.
From the business
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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