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TextbookRush Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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We sell books to Textbook Rush a few times a month. The service is always timely and accurate. It is a pleasure to deal with this company.
Always gives great prices and pays quickly! Website also easy to use.
Great service, easy service, quote listed and payout as advertised.
I just wish they accepted more textbooks. Great site to do business with
It was the easiest process ever! Mail your books, get your check! Communication from the email representative was quick and helpful too! Thanks so much!
Super seamless experience. Always a quick payment via PayPal.
Quick and easy transaction. Received my money just like the website mentioned.
Fantastic company; Great prices; Superior customer support and service!
Quick quote and fast payment. Nice to have something to do with unwanted textbooks.
I have been wo pleased with my experience with this company. All questions have been promptly answered and all messages ffriendly and very pleasant.
Great Experience of getting my books buy back. Easy process, just enter your ISBN and you will get a best buy back price in the market.
It is ok to navigate through the site.
Textbook Rush never hesitates to buy my books. Easiest experience of them all.
My Books came very fast and the discount was amazing! I use textbook rush for almost all my textbooks!
We are not very happy with the amount of books that are not being paid.
*******: ISBN ************** not credited - this book was packaged in the same box as the others and should have easily been found.
*******:*******178 unable to determine that this textbook is authorized - these were brand new... need to understand what specifically about the book you are questioning.
*******:*******649 unable to determine that this textbook is authorized and are still "working with the publisher" after 2 months - need to understand what specifically about the book you are questioning.
We have sent in many books over the last months and are sending in another box today. However, if these issues continue and we are not able to get resolutions on the books referenced above, we will be very leery of sending in more books.
I've sent an email with questions about order 3402819 and received no response.
Easy and fast! Great way to ditch unused textbooks. Thank you.
From the business
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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