On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TextbookRush Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Image of purchase showed the two volume box edition; received single volume dust jacket edition.
I had to reorder another book instead, which came within 3 days fast turn around.
Fairly easy process, thanks. I had lots of books to sell, you saved me the trouble of listing each by itself
I have had a good experience any time I use this site. But when I have multiple companies open to compare buybacks... sometimes the cookies from other sites cause it hard to reach this site. Hmmm... not sure why.
They stand behind their sales 100% and i know first hand!
Great simple and easy. Paid more than other book buy back places.
Ordered to an APO and it was decently fast, this usually doesn't happen with APO orders but the company shipped and delivered in a timely manner
My order was canceled but there was no notification saying so. I'm also not sure if I got my money back at all.
This is a great place to do business with easy selling and fast payment
I have been very satisfied with this website so far. I can almost always find the books I need at a great price and shipping is fast.
They pay what they say they will pay and fast!
Survey is demanding I say more?!
This company honors their quotes and pay quickly. They respond quickly to me if I have any issues. They do a good Job!
I ordered a textbook for my son and needed it ASAP. I called one week in when I couldn't find tracking information and was told that it "takes time to get to the warehouse." Two weeks in, my order got cancelled because it was out of stock. Pleae don't sell me someting that I am dependent upon and lead me on to belive that it is coming, when it is, in fact not coming. Now I am weeks behind in locating a book and having it sent to me, all the while my son is having to proceed in his class without a textbook to read.
I love this service. I have used it for over a year now. Fast, Affordable, Reliable!
Aways the best price, always fast delivery, and great customer service!
Your website mentions expedited shipping but no way of choosing it. Or at least stating that it is not an option. Order canceled by company stating out of stock.
Hi Antonio,
We are very sorry about the delay and cancellation with your order. This order had technical issues in our warehouse management system and after working on it for some time the Technical Team determined it could not be fixed, and had to cancel it. We know that this delay has put you behind on your school work, and we again apologize for this very frustrating experience.
Also, unfortunately expedited shipments are not available when the item doesn't ship from our main facility.
Thank you,
Alison
Your website mentions expedited shipping but no way of choosing it. Or at least stating that it is not an option.
My order was cancelled with no explanation after being delayed. I needed the book for a class and was left to scramble after intentionally placing my order sufficiently early
It took 5+ business days to be informed that the textbook I purchased was not available. The product should not have been advertised on the website at all if it was unavailable, and I should not have been informed of this fact an entire week after purchasing. Will never use this platform again.
Very happy with the ability finding the book at a reasonable price. Fast delivery. I would use this website again.
It is the best I love the simplicity and efficiency. I needed books and got them for very cheap.
Purchased a book and waited 3 weeks. Wrote customer service twice and they wouldn't even look into the situation. Just kept telling me it will ship eventually and no cancellations. Supposedly they have different warehouse locations that they have no contact with... Then poof, cancellation email comes in. This is a terrible company, don't waste your time.
Take a look at the review of TextbookRush about this purchase by me on Amazon.com.
From the business
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kara,
We are very sorry about the delay and cancellation with your order. This order had technical issues in our warehouse management system and after working on it for some time the Technical Team determined it could not be fixed, and had to cancel it. A refund has been issued for the canceled item. We know that this delay has put you behind on your school work, and we again apologize for this very frustrating experience.
Thank you,
Alison