Texas Roadhouse

We called to get in line for dinner on a Saturday night. We arrived and were seated at 5:30pm. I ordered a Steakhouse Salad with my filet cooked medium rare. My husband ordered a small portion of rare prime rib. We waited over 30 minutes to get our meals and when my salad was served the filet was medium well. I returned the salad and waited another 15 minutes for it to be replaced.
Because my husband was finished eating, I took my salad in a take home container and we left the restaurant after 90 minutes of very unsatisfactory service and food. There was really nothing done to soften the blow of a disappointing meal. We left the restaurant and there were many people waiting and ready to take our place. I hope their experience was much better than ours!

I would not recommend the Toledo location on Secor Rd. We placed a to-go order of $80 plus and they left off multiple items; as we live 20 minutes away no one wanted to return to the restaurant to try to get the missing items. We attempted to call them multiple times and could never get anyone to answer.

Place is terrible. Food was overcooked, came out cold no flavor and the manager was a flat out horrible person. Won't be back.

I went to Texas Roadhouse to get a to go order and when I got home and open my containers I was surprised at the service they gave. I ordered some fried catfish and usually when I dine in I get a pretty heathy portion with big filets. This was my first time getting it to go and it looked like they took 1 piece of fish and cut it in 3 pieces. The le It was so small. I also ordered some Mac and cheese and it seem like they forgot to put the cheese in it and I had to go home and put my own cheese in it. They should be ashamed of themselves because it usually it looks and taste goo when you dine in. I called back for the Mac and the one answered the phone said she couldn't do anything about it but she will get the manager. The manager said she will send a text for a refund or substitute when i come back in, which surely won't be another to go order. I will never order to go from there again because if they took as much care into pleasing the customer as with the dine in customers then it would a good place to eat. I guess it's all about the tips.

My husband and I went to Texas Roadhouse and got the surprise of our life after we finish our meal we found out that their beer prices had went up while we were eating dinner from shiner Bock which you usually is 2:49 for a 22 oz during happy hour and all day on the weekends to $7.25 for a 22 oz beer all the other beers had gone up also. To us this is just price gouging due to the new owners after the unexpected death of the previous owner. At prices like that you will not stay in business very long that's for sure. Not when we decide that we want to show up love the steaks but no longer will pay that for a beer which is absolutely ridiculous you can go anywhere else and get a 32 oz beer for $3.49 absolutely ridiculous so we choose to drink water from now on with our meal when we go to Texas Roadhouse.

My husband my two children and I waited two hours to be seated we ordered our food an hour later we ask what's taking so long the waitress never submitted our order so it's like we were never there for the last 3 hours we were there for a total of 4 hours and payed over 160 dollars and all we got was I'm sorry my bad steak was dry baked potato was burnt will never be going back don't recommend

A waiter named Myke "with a Y" was very good. He made sure our food was timed perfectly. Our apitizer came out, he waited until we were almost done and brought out the salads as we finished, then the food came out when we were done with the salads He said he was going to delay the order of the food so it doesn't come out too soon. It was PERFECT! We eat out a lot and this is rare, Myke is great!

We were a party of 5 early on a Friday. We were at the methuen location. Our server came over full of pep! He was incredibly funny and efficient. You wouldn't have know he had other table to serve.
Bottom line, if you are ever in the methuen roadhouse ask to be seated in Lamont's section, I guarantee you won't be disappointed!

We are a family of 5 adults and a 2 year old, we always order our favorite prime ribs, ribeyes. The steaks were great every time whether we dine in or take home. The bread tasted great too.

On May 7,2022 we came, all of us ordered the same food we love, the food came out looking great but I took one bite of my steak and couldn't eat it, they altered the beef so much that it was extremely salty, we couldn't taste the beef.

We were so disappointed this was an early Mother's Day dinner treat for my daughter she's a first time mom. So paid 244$ and didn't make any fuss with the restaurant because I didn't want to spoil our time together.
Quality of the supposedly great steak wasn't good,

Started out bad. Waited 1 1/2 hours for a table for 3 even though we were on the wait list. Oh yeah! We sure WAITED. Why do they even give the illusion that you have special consideration by calling? You are still not on their list until you are all standing in front of them. Then you WAIT like everyone else.
Told us they were out of baked potatoes as they served our dinners. Chose Mac & cheese, which arrived as we were finishing our meals. AND it was watery Kraft boxed made with the POWDERED cheese. Waitress confirmed that. Shouldn't a "premium" steak house be serving better sides than that?
Fried pickles arrived late and lukewarm. Rolls are nowhere as large as they used to be and they are stingy with them
"Tender juicy ribs" were crusty and dry. Had to pick off the outside layer( my husband will not return food to the kitchen. He used to work in one). Besides, I'm pretty sure they are aware of the condition of their food.
Will relent and award 1 star because the waitress was friendly, the house salad was good and the water was cold

( Texas Roadhouse Port Orange, FL) I used to love Texas Roadhouse but after last night I will never go there again. My kids took me for an early Mother's Day dinner. We ordered our food everyone's came expect my granddaughters and my steak instead of being medium came almost well done my daughter in law's came rare and she ordered medium as well. They took back both steaks, brought back my daughter in laws which had a but paper taste and unlike me she ate some of hers but still nothing for my granddaughter! We had to ask again then when they finally brought my second one it was worse than the first way overdone, I asked to at least keep my potato so I could eat something now that pretty much the rest of our table was done and omg my potato was totally rotten. Manger finally came over starting that it's due to training 3 new people in the kitchen but she would take off our bill my meal and my granddaughters. Finally got another steak which was definitely the way I wanted it but by then everyone is done and I over the whole situation. So I got a to go box which will never taste the same as just being cooked. Honestly the manger should of have done so much more she didn't act like it was a big deal. I have to say our waitress was awesome and did everything she could. But the management sucks.

We were at your restaurant on May 4th and our waitress (Surrae) was wonderful, She was very friendly and professional. She made our dinner very enjoyable. She is an asset to your restaurant and by the way the food was very good. We took advantage of the veteran coupon you gave on 11/11/21. This is the best way to honor veterans by giving them a coupon to use anytime before the end of May. Great job

Past three times we ate there out of five time total.
Food was cold and or dried out
This time my child got food sick had to leave school and that's all any of us ate all day
All of our meals were stone cold
She had deep fried sampler looked like frozen to microwaved disgusting
This was the new Berlin wi location

The food was absolutely amazing tasted wonderful cooked perfectly and the waitress was a very nice new her job well and fast service it was such a great experience absolutely would definitely go back and recommend this restaurant to anybody that loves to eat there because I absolutely loved it