Texas Roadhouse

Very unhelpful staff abd especially manager. We were party of 8 abd they did not want to make a booking in advance as they demanded we come 1-1 1/2 hours in advance and even then, we been told we might not get the table!

My daughter and I waited 40 minutes to be seated while the hostess seated everyone that came after us. When I informed them of this the hotels just laughed. I asked to speak with a manager. After speaking with a manager I was informed, oh they are just teenagers. Well, teenagers or not, this is still a business and their job and it was not acceptable. The manager went on to say, well we will take this as a coaching/teachable moment. This was not acceptable. I told her I was standing there waiting. Two people came in. One was else was there and they still seated those men not once asking me have I been waited on. She took the waiting station and asked what's your name. I poo yes my name out and sure enough I told the truth. She apologize which to me meant nothing. We was seated and still was not served or waited on until 10:40 pm. They close at 11:00 pm. Horrible services. I will never go here and spend my money at a place who doesn't appreciate their customers.

Filthy restaurant today at Kissimmee, we were sent to a table with loads of trash on the seat and under our table. Noticed later that diners could see into the kitchen, similar rubbish and food strewn all over the kitchen, with excessive amounts beneath the units building up, and excessive food building up on the floors

Tried politely highlighting this to the manager Melody, that the kitchen looked bad to customers looking in. Quite funny really when she totally lost the plot and her temper, telling us to not to dine there in future. She got worked up, visibly aggressive and angry. She clearly missed the point of helpful criticism and customer care. We will be taking Melody's advice, and will refrain from spending further cash in future.

Unfortunately what we thought was a great restaurant now let down badly by Melody displaying poor management and customer care skills. Poor manager, doing a great job of destroying customer loyalty and at odds with what the brand stands for.

Well done Melody for throwing a huge wobbler at a customer kindly suggesting you fix your filthy restaurant. Easier to throw out the customer than clean the floor, good luck with that!

A strong suggestion for the owner would be to find a professional manager able to run the restaurant properly without displaying such aggressive tendencies to customers and staff. I feel sorry for the team working with Melody, who bless her, has an awful lot to learn.

Where should I start. The manager Blake is the best. But while I was training I noticed my TRAINER Cassie didn't wash her hand once, while I washed mine repeatedly... She touched dirty plates, dirty glasses, dirty napkins and didn't wash her hands. Still served all the customers. Which grossed me out to be honest.

My family went to Texas Roadhouse on 4/14. Told them we have a party 8, and they said it would be 50-60 minutes. That was fine. We were seated 50 minutes later at 2 different tables... not together! My family was celebrating a special occasion. First, if you weren't going to seat us together, we should've been told. Secondly, why did you make us wait 50 minutes to be seated at 2 different tables? When I left, I told the hostess, and she kept rolling her eyes at me. I do NOT recommend Texas Roadhouse!

It is so stupid how you can't wait inside if you have like 5-10 minutes till your seated. People just walking before us and got seated that just got here.

Music is so loud you can't have a conversation. The music selection is horrible and not conducive to enjoying the experience. The manager did admit he has no control of music selection and loud etc was to create quick turnover. He did lower the volume, but not by much. Service staff always exceptional. I shook his hand and thanked him, but we will not be returning. We will try out a few other steakhouse chains.

We always choose Texas Roadhouse Robinsons place Manila. We really feel comfortable with the smiling staff led by Ms Ces. The food is good and worth the price. They are really attentive and will always ask for your need. Good job Ms Ces and team. God bless. Highly recommended to visit this branch.

I gave this place one star, because of their weird rules, they don't take reservations, but they put your name on the list and tell you what time they can take you isn't that a reservation? Ones you get there, they tell you: they can't let you in until everyone in your party is here, then everyone is here but they can't let you in until they have a table available The lady in the front door doesn't even let us wait by the door because of covid she said…. We were all freezing outside waiting… The waitress were very nice, very helpful, attentive, they were great. The food was ok. But there management sucks!

Our order was to go, and the baked potatoes were barely lukewarm, we had to microwave them. The steak was over cooked. I asked to have the mushrooms on the side, I can't stand mushrooms, but my husband likes them, so I ask that they put them on the side. They were on my chicken and they left the gravy off completely. The food didn't have much flavor, but the rolls were great.
Probably won't order there again.

When Texas Roadhouse first opened near me, I was there as often as I could afford. I loved that place. The music, the birthday singing, the buns and barrels of peanuts and peanut shells on the floor, not to mention the incredible food and drinks! Over the years, the peanut shells were less noticeable on the floor, which was okay - but for a rule follower, there was something rebelliously fun about tossing the shells at my feet. Still, a very nice place to go for dinner. But like nearly everything else, Covid ruined it. The barrels of peanuts are empty and the bags of to-go peanuts are gone. The food is okay, but not the greatness it used to be. The speed to get you your food is also gone. Organized workers have been replaced by frantic people who aren't sure how to move as one. Nostalgia hits and I want to go back, but whenever I do visit Roadhouse again, I am let down.

This is the worst meal we have had at Texas Roadhouse in Sandy, Utah. It has always been my husband's favorite steak restaurant in the area. Well, no longer. Where do we begin. I tried to order on line, instead of calling, and it failed miserably. The options were fine, bringing it to was miserable. It wouldn't accept a Senior Discount, though they say they offer one. We called to ask and we were on hold for 30 minutes. The front desk didn't know it and was waiting for a manager, who never showed. So, now 45 minutes into this process, we gave up and ordered. Upon arrival, we had to go to a new PICK UP WINDOW, which seemed like a positive. I asked about the senior discount and being on hold for so long. The person at the window disappeared to find the manager, that I didn't ask for. Well, she didn't return in a timely fashion (5 minutes) so I took my bag, with our meal in it and left… We are only 5 minutes away, but now, it is cold.
Oh, Now, it only gets worse. I ordered side shrimp. It was tasteless, flattened, cold. I've always enjoyed their shrimp. It was the worst shrimp in my entire life…. And that is saying something. The salad was ok, but th bacon bits I ordered and paid for were not present. The accompanying side roll, was tiny, cold and tasteless

My husband ordered a 16 ounce Fort Worth Ribeye. He says he will never so it again. It didn't appear to be 16oz…it was very thin and tough, lacking flavor. He says he will NEVER order one again. The baked potato was awesome.

So, don't know what is going on with them. But, we cannot afford to throw our money away. We are extremely, extremely disappointed. My husband says he will never go back. Sad…

I went to the new restaurant in Williamsport 3/18, so anticipating the prime rib. I ordered an end cut, medium well, and it came to me VERY pink. I sent it back, not much better, still quite pink, nowhere near medium well. I also asked for horseradish and never got it. IF a prime rib is cooked corectly, the end cut usually IS medium well. Very disappointed, and I will not go back anytime soon. There are other prime ribs in town to try.

Compliments to management, staff including servers.it starts at the top. Thank you for inspiring your staff and servers to be the best they can be to all customers. So Important!

Anytime I have stopped in for a meal your welcomed from the door to when you leave.
I don't know of any other restaurant in the city that does that.

From a steak to a salad. It's always delicious. If there is a hickup, it's taken care of promptly and with professionalism. The managers and servers I have had go out of their way to make sure you and or your family enjoy your meal.

Higher Recommend!