Texas Roadhouse

Texas Roadhouse in Aurora has a great atmosphere. The employees seem truly happy and have alot of fun. They work great together. We started at the bar waiting for our table. The bartenders did a great job. We then went to our table. The bread and salads were great. The steaks were amazing! I did ask for mine med. And got med rare but I didn't mind because I like red meat. My husband's was perfect. Our waitress Darcy did a great job. She was very attentive. We can't wait to go back.

Our group of 7 just had dinner at the Appleton restaurant and the thermostat must have been set around 65 degrees. We were all popsicles by the time our meal was served. The food was good but we were very uncomfortable.

I placed an on line order to be picked up at 3:30 pm at the Owensboro ky location. I got there to pick my order up and had to wait until 4:02 pm to get my order. I called to see what the issue was and they hung up on me. When I received my order, the wings were upside down with all of my food covered in juice and no silverware. This was not a good experience. I got sauce all over my clothes and vehicle. I asked the guy who brought my food out what the problem was and he said " I don't know" and walked away. Need to work on customer service. The food was still good besides the mess.

The 20 pm Fort Worth steak was sadly lacking. Over half of it was fat. The shrimp was so salty could not hardly eat it very disappointing.

Couldn't have a conversation sitting at a table near the rear wall. Asked to turn down the volume of rap/pop music. Was told it's company policy and the more people that come in, the louder it will get! Beware and DO NOT take a table anywhere near the ceiling mounted speakers!

Have been here before and had good food. Last night was the worst. The steak had no grill marks and tasted like it had been boiled. There was no seasoning. I sent it back and got a replacement. This one had grill marks but no flavor like the first. My server knew that I was not happy but still charged me for a steak that I took only a bite out of. It was that bad. I drove 45 minutes to get here to have somebody cook me a great steak. I will be grilling my own steaks from now on so I know they will be great. This was a huge disappointment and a waste of money!

Self check out. Customer has to cash himself out with a mobile card reader they might as well let you do your order and get rid of the waitresses

Hostess took us to a table that was still in the process of being cleaned. I have worked as a hostess in a couple of restaurants some years ago. That is a big no no! Additionally, the person seating us had a cold, was wearing no mask, and carrying a bread basket she expected us to eat from!

8oz steak was fatty and that has never happened in all the years I have visited this franchise, and the food tasted off. The sweet tea was watery and not sweet, including the peach tea that was supposed to be naturally sweet. The burger that my daughter had was salty. It was supposed to be medium and they made it well instead. We were on a schedule and very hungry so we ate but didn't finish, which is a first for us when it comes to Texas Roadhouse. We addressed it to our server when she finally came back around to our table and asked her to express our disappointment to the cook. We got a weak "sorry" from the chef through her. I feel like COVID brain is a real issue for some workers now. They just have a "not my problem" mentality. I was taking a break from cooking and was treating my daughter and myself to a nice dinner. This was an epic fail. Leaving more than dissatisfied. Just full on disgusted. I didn't bother to address the manager because she looked like she didn't even know what day it was. Paid my bill, left a minimal tip, and bounced! Just feeling totally disgusted though.

I just had the chewyiest and tough 6 oz. Beef filet at the Tonawanda NY location. Ordered the Awesome Blossom onion for an appetizer and it was served no more than 2 minutes before the meals. Not serving peanuts any longer. Discontinued draft Yuengling beer, only served in a bottle now which is not nearly as good as the draft is. Totally disappointed.

We are frequently customers, always my boys and us, and asked the same dish all the time, the last two times we are not having good experiences, today 06/27/22, the table was not clean and the floor was dirty, my boys always ordered sirloin medium cooked, today was dry and cold. They barely eat.
We paid but I thought I should tell the manager, I cmae back to tell her, She just told me I am sorry. Really.?
They should take better of frequently customers like us.
Thanks
Maria

We were there to celebrate a friend's birthday. The waiter. David was nice and attentive.

They never brought our appetizers out.

And no dessert for the birthday guy?

We ate at the one in Marysville on my hubby's bday. As soon as the server brought our salad you could smell the preservative on it before you even would take a bite. Your salads use to be the best not so now. Bad move on someone's part. Nothing was offered in its place which was not good on our server's part but it is what it is.

How is it an average of 2-point something Stars. It depends on which one you go to. I went to the one in East Greenwich Rhode Island. The food is perfect, out of this world the service, and they have really great prices. They are reasonable. You go to any of the other restaurants, and order the same dish and maybe you will be spending $5 more on the same rib or the same salmon dinner.And it's not any better. That's ridiculous. Great service. Shout out to Olivia, Brianna. Lori and jacari for great service at the bar and an extra shout out to Ciara. The best waitress.So if you had a bad experience at Texas Roadhouse, go to the one in East Greenwich and if you don't like it. Then you guys are really fussy LOL my favorite food of all time

Love Texas Roadhouse but at 103 degrees today in Phoenix AZ you will freeze and your food gets cold quick. The restaurant
on W McDowell was so cold! My husband never complains but this time even he could not wait to leave. The server tried to tell us that if they don't keep it cold the floors get slippery. What kind of management tells employees to tell patrons such.

We are a couple originally from Argentina, where eating meat is our "national sport"; and live in Australia, where meat is nearly a religion.
Said that, we must admit that our experience in TRH Harris County, Texas was simply amazing. Delicious steaks and sides, and above all we loved the customer service of all staff and especially our waitress Jodi. She was so friendly and recommended us the dishes we finally ordered, which we loved them!
Highly recommended!

I would NEVER go back to Texas Roadhouse. I placed a big order on Saturday, 06/04/2022 and because I sent my son to pick it up, I was on the phone with him when he picked up the food. I heard him ask if everything was in the order and he was told yes it was. Well that was not the case, I ordered Grilled Shrimp (which included 2 dinner rolls) but we're not included, Beef Tips (which included Gravy and 2 dinner rolls) but not included and a Full Slab of Ribs ( which included 2 dinner rolls) but not included. I called the restaurant back immediately to inform them and spoke with Diane who told me that the restaurant was busy and that the manager would be reaching out with 48 hours. She also informed me that I was not the only customer to call that night complaining about missing dinner rolls. Well the management team did not reach out to me within 48 hours so I had to reach out to them. When I called I spoke with a manager named Gloria and she sounded a little surprised that I was calling about my missing dinner rolls and Gravy from my meal. I also informed her that I called back on Saturday, the same day as I placed and received the order and spoke with Diane who told me that I was not the only customer who had called to complain about missing dinner rolls that night. She told me that I should have checked my order before leaving the restaurant. I informed her that my son picked up the order and was told that everything was in the order. She then informed me that she was just opening up the restaurant that she would have to look into this, as if I'm lying. She also told me to check my email in 72 hours but did not inform me of what to expect. I know this is about dinner rolls and missing Gravy from my Beef Tips that were tender but dry with no gravy. I will certainly tell anyone that asks if they should visit Texas Roadhouse what to expect for service and mistakes from the staff. My my missing dinner rolls and missing Gravy may not be a priority to the management team here but I can assure you that I will spend my $99.04 at a more accommodating establishment in the future, this restaurant has lost my business for the rest of my life. I also did not get the cutlery that I asked for as well.