Terry’s FloristReviews 1,426

We ordered flowers on 4/26/21 for Mother's Day. We placed the order 12 days to have plenty of lead time. This florist decided to cancel our order after charging our card, because they ran out of the type of flowers we ordered. We received No email, No phone call, No contact at all. Just a canceled order. When we called they had nothing to say but "we canceled that order". There are many options for sending flowers so be smart and do not consider these people. Terrible way to do business!

I really wish I would have looked at these reviews first. Horrible customer service. I sent the same arrangement to my mom and my MIL they both looked completely different. My moms had a clear vase(was supposed to be red) and 4 roses... 4... do you hear me..., 4. I paid $60.00 plus handling came out to $79 for 4 roses and some other crappy flowers. My MIL at least got 6 roses and the red vase. I could have made this myself. When I complained they just sent me there policies. This is the worst place I've ever seen. I will use 1800 flowers before I will use this place again. I am baffled that they are ok with this.

I placed and order for Mother's day flowers for my bosses wife. Spent an hour on the phone to make sure the order was perfect. Was Guaranteed the flowers would be delivered on Saturday May 8th. No flowers came. Called the company. Was hung up on. They ask you for a confirmation number but they NEVER send you one in the receipt. Emailed the company canceled the order. Was told I was never charged which is a LIE they charged my CC the day I placed the order.
This is a FAKE company that does not have local offices. They take your money.
I have disputed the charges with my CC company. Any positive reviews are fake and made by this scammer company. DO NOT USE THEM.

I ordered flowers to be delivered to my Mother in Law for Mother's Day online, as she lives in another state. What I ordered vs. What was delivered wasn't even remotely pretty! The flowers weren't even arranged, they were just shoved into an ugly purple vase, the flowers clashed, and the greenery was nearly non-existent. I've never sought out to give a negative review before but here I am. I wasted $80 on a $15 walmart bouquet from the clearance bin. An email returned from Muriel Terry stating that what was delivered was acceptable to their substitution standards. No, it wasn't it was garbage.

May 5 2021 I ordered Mothers Day Flowers to be Delivered to my Sister. On Mothers Day at 2Pm I called to see when they would be arriving. I was informed that my order had been canceled because they didn't have the flowers for that arrangement. I could have easily changed my arrangement if they would have taken the time to call. But TERRY'S FLORIST DECIDED TO DO NOTHING! Now I have seen poor customer service This Breaks my heart because now I get to call my sister and tell her she wont be getting flowers this year for MOTHERS DAY.

You do NOT get your moneys worth! No matter how much $$$$is spent- you will ONLY receive less than a grocery store bouquet!

I ordered flowers from Terry's Florist for my friend, who was having cancer surgery. Since she was in a different city, I looked for a local florist there. When I came across Terry's, by all presentation, it looked like a locally owned mom & pop store. It's not. After doing some investigation, it appear to be a web-based service, much like ProFlowers, only without the service or quality.
The only star they get is for same day delivery. My friend sent me a photo of the flowers when she received them--they look like they're on their last legs. I had paid extra for the "deluxe" bouquet. Take a look at the difference. Also, there was no vase, as picture.
When I wrote a complaint to the business, I asked them to apologize to my friend for sending her dying flowers, and to give a full refund. They offered a $14.99 refund. I guess I'm not surprised that no refund showed up in my account.
After posting this review, I plan to make a complaint on the Better Business Bureau. I encourage all of you to do the same.

Wow, wish I'd seen this site before I spent 73.00 on a mediocre floral arrangement for my daughter. The amount of flowers in the arrangement was less than 1/3 of the amount shown on their website for the Blue and White Brilliance they show on their website. When I complained, they responded that they considered this an acceptable substitution. Stay away from this company.

I placed two orders, neither arrived! So very unhappy with this company!
I'd add a photo, but seeing how they never arrived... no pics.

The site comes across like they are in the area. Based in Nevada from what I see. Picked an arrangement for a dear friend which was very much to her taste and was available on website! Well flowers cost $85.59 and where no where near what I paid. Company got back with we thought the arrangement was of equal value! Bait and switch. Wish I came here first. Bunch of thieves hope the rot in h... well hope karma for them will be what they deserve! Below left is what it was suppose to be! Dave E

They make you think they are local. They are a call center! They only give a local florist a small amount of what you pay! Please call an actual florist where you are ordering instead of these scam call centers! You will know what they have, and get your money's worth! Cut out the middle man!

I ordered a 60 dollar arrangement for Mother's Day on Mon. May 3 to be delivered Fri. The delivery was free the website said. I got a receipt from them that included another $15. "service fee" added to my total that was not discussed on their website when I paid originally! On Wed. My phone rings and the girl says she's' from Terry's and they cannot do my order because they are swamped with orders. WHAT? Unbelievable! Why did they take my order to begin with? I called 4 days in advance. She said they will refund my money and I will be watching for it. So dissatisfied! Plan ahead for holidays next time. I have never had this happen after placing an order with any other florist.

On Friday, 4/30/2021, I ordered the Secret Garden Basket for a friend's wake on Monday, with an extra violet. They sent 4 violets in a basket with a ribbon. When I complained, I was told I'd receive a refund of $17.49. I paid an extra $15 for the violets, a total of $104.88 for the entire basket. They had the nerve to reiterate and send me a pdf of their substitution policy. The picture shows how bad they scam you. I wish I would have read the reviews first instead of trying to buy local. DO NOT ORDER FROM TERRY'S FLORIST!

Ordered for Mother's day. Wanted to shop a local small biz. The called twice first to get a card name second an hour later to cancel order saying they are out of flowers no substitute. All this after I had contacted elderly Mom to alert her of delivery. I do not recommend... Stay away!

I PLACED AN ORDER FOR A PRIEUM BOUQUET AND WHAT I ORDERED AND WHAT THEY TOLD THE LOCAL FLORIST TO DELIVERY WAS NOT THE SAME THEY ARE NOT REPUTABLE AND LIED THEY WERE A LOCAL FLORIST AND THEY DID NOT CORRECT THE HORRIBLE MISTAKE OR REFUND I CAN NOT HOLD THE FLORIST WHO DELIVED THE ODER AT FAULT THEY DELIVERED WHAT TERRYS CLAIMS WAS THE ORDER. THINK TWICE BEFORE USING THIS COMPANY

I wish i read these reviews before i made the mistake of ordering from these scammers. But who would think a florist would be a scammer call centre in the Philippines? I ordered expensive orchids for my friend for a specific occasion selecting a specific delivery date. There was no delivery confirmation and she never got it. Me having to ask her to check ruined the surprise. I called these $#*!s 3x and they said they needed to check w the delivery driver before i can get a refund and that there are no managers to speak with. I dont think ill get my money back and will have to call my bank

Very much the same complaint as a lot of people here. Ordered what I thought was going to be special for my daughter's birthday, and the flowers looked nothing like what I ordered. Don't waste your money on these people. You will be disappointed

I ordered some flowers from this company (I live in Florida) for my brother who was in Maine Medical. They told me they could not deliver that day but would make up bouquet and deliver it next day. Later that night I found out my brother had gone into ICU and they wouldn't except flowers so I immediately wrote to the company to ask they to cancel and refund my money. Never heard one word from them and my brother never got the flowers. Once again I wrote to them and they didn't respond. This all happened last month. I wrote to them a third time last week and still no response. So there is $60+ wasted.

This place is horrible! Misleading and dishonest! Ripped me off $85.00 for an arraignment I was very dissatisfied with. Small $25. Arraignment was delivered in a different base than I had asked for!
They wouldn't refund me anything just started it's in the fine print that they can switch things as needed.
Don't trust them!