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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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They sent me a notification I received my package but I never did, I sent them an email and it says the email doesn't exist.
I Purchased from Temu on March 2,2023, and have not yet received my package( today is April 18). I asked for a refund and have not received it yet. This company is stealing from us, please please please do not be like me and get scam.
Hello Fata, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again If you don't mind sending us your order ID, please email us at [email protected], so we can help you check your refund. Best wishes, Temu Team
Not gonna lie but i thought that temu was definitely without a doubt 100% a scam because of how the home page was designed (idk it just looks like them sketchy as hekk websites dyg me). But my friend persuaded me to give it a shot and i stand corrected hahahhaa like its great and have never had a bad experience so far.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
My daughter paid with her cash out they ended up charging her cash up and my bank account. I called them so they could refund me and they said that they didn't double charge that it was only taken out of my account but my daughter's account was low the same exact amount that was taken out.
Hello Eva, thank you for reaching out and we are sorry about your experience. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. It might be that the payment method saved in the Cash App is your bank card, which could mean there is no duplicate charges. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], we would be happy to look into this for you right away. Best wishes, Temu Team
You lost me as a customer after the horrible way I was treated by your employee Leah Sheng. She refused to honor a credit giveaway glitch, which is actually a crime, since the game falsely advertised that I won and then took the prize away. She needs to be fired, if you want temu to last and avoid legal trouble. I am seriously considering suing, if this issue is not resolved. Worst customer service I've ever seen in my life. Cares nothing about the customer or laws. I even asked her four or five time to transfer me to a superior, and she refuses and claims that she spoke to a superior and they too refused to help. But it is obvious she is lying to avoid getting fired, if a superior saw the way she was treating customers.
Hello Draca, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email us at [email protected], so we can help you investigate your rewards issue right away. Best wishes, Temu Team
This is a legit website, no scams or gimmicks! Use this link for an additional 30 percent off your order and receive 100.00 in coupons for future purchases! I promise you won't be disappointed!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I dont know why temu doesn't advertise it more or maybe its just not showing up on my personal feed but they sell products directly from great brands like lenovo! I couldnt believe it when i saw it bc the prices were so crazyyyyy but i couldnt resist getting stuff and theyre honestly the greatest! You get legit products from legit brands without the overpriced-ness of it all.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
If you're not in urgent need of anything (bc temu is fr not the platform to shop on if you need it ASAP), then temu is a great place to get some great pieces to add to your wardrobe! You get a lot of options and theyre really cheap too so you aint putting too much on the line.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Sort of legitimate scam. All discounts, gifts, freebies are not real.
Absolutely no guarantee that you will receive what described and the amount ordered. The website has a lot of funky features, trying to convince you that you are getting a bargain, good quality at a good price. Well, not the quality and not the quantity that you pay for.
I ordered 3 sets, but received only 1 set. Described as 100% cotton, in reality, not a single string of cotton there! The only good thing about this site is that they refund fast, at least now. Not worthy my time.
Hello Elena, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Worst customer service ever. They harass you for hours acting like they will help. Then they rudely hang up chat out of nowhere. They refused to give me $.08 that gift box game told me I won, but it never showed up on my account. I even had screenshot proving the prize, but they said that meant nothing. That is fraud. And Temu is pathetic if their customers aren't worth giving them the $.08 they won. I am never shopping here again.
Hello Victoria, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I ordered a few items just to try it out. We'll days after the delivery date still no package. I contacted customer support who said the USPS had my package. Well I pulled it up and showed them they did not. I asked why they would lie about something they knew I could look up? Their response was we didn't lie. I told them I just sent you proof you did. Well I called the usps and they stated that they had provided a false tracking number and it was a scam. Had to call several times and threaten with charges and a lawsuit to get my money back. Do not trust these Chinese businesses!
Hello Kevin, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. What you have shared is out of the norm. If you don't mind sending us your order ID, please email us at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I had no problem with TEMU until it was time to issue me a refund for a few items that I returned.
It has been over a month now and I still have not received my refund. My bank has tried to find where the refund was re- deposited back into my account, but to no avail.I have been calling customer service and now my calls go unanswered. What a poor way to treat a customer that has spent money with you. I will continue to call until my refund is back in my hand.
Hello josette, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
I placed an order said it would take 7days, if not they'll pay you $5. I've order a couple times and one order took over a month to recieve. And the other one wasn't complete, was missing half my order
Hello Amy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I just received my first order from Temu and you definitely get what you pay for. Their products are cheaply made and some not as pictured. I received oven covers and they are way too big. I have to cut them after I do so they do not fit and look terrible. I received a flashlight super small. I received a shaver, outdoor camera and yet to try it but shaver has a very small blade. The other 2 gadgets are just small and will be fine. Would I ever place another order probably not.
Hello Jenica, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
TEMU is my go-to site these days for so many items...and unlike some reviews have said, they have EXCELLENT customer service! The chat function is the best way to go for customer service. Such helpful and uplifting people! I'm really, REALLY happy with TEMU. Sometimes the sellers - not TEMU - will describe something (mostly "stickers") incorrectly (they're just paper cutouts, not self-adhesive) so I have gotten refunds on all of those that were incorrectly described by the seller. Otherwise, every product I've gotten has been well-made, with good pricing. Most items are much less expensive than Wish or Amazon. And as always, it's free shipping! LOTS to discover here...be prepared to shop here a lot!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
As an avid temu fan, i think we can all agree that temu has super slow delivery times (no shade just facts) It takes a minimum of 2 weeks to get your order but what i like to think about when i get impatient is that im getting sm more in return:3 free shipping, super low prices, awesome customer service and the neat credit voucher you always get when your orders late.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Not my first time buying from Temu and everything Ive bought were pretty good imo but one thing to keep in mind is that the delivery takes super long like 2 weeks minimum. Don't have a problem for it personally but….maybe dont buy anything that you need asap lmao
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I have never had a problem with anything I've purchased and have always been satisfied with the items I've received. Their price adjustment policy is phenomenal.
I have ordered clothes for my kids, clothes for work, and jewelry, as well as arts and craft stuff. I haven't ordered cosmetics or anything. The plus size clothes are cute and comfortable, and I've never run into anything that looks too small once I try it on. The individual seller sizing charts are great.
The only tricky thing thus far has been kids' shoes. It's important to pay attention to the length of the shoe versus the size.
Pictured below are just a few of the items I've received. Each kid is wearing an outfit from head to toe cost me maybe $15 each from Temu. I am struggling enough, so the prices are wonderful.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I have ordered from Temu multiple times and have never had a problem. I love their unique products and especially their prices!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I had some troubles initially with verifying my credit card. But now the company has been excellent to work with.
Hello Shelby, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us at [email protected], we would be happy to look into this matter for you. Best wishes, Temu Team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Jimena, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please reach out to me directly at [email protected] or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team