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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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Temu really has one of the best product selections I've ever seen on an online shopping site plus they give crazy crazy prices and free shipping like….what else could u want (aside from faster delivery teehee). At first, I was a bit overwhelmed with the interface of the website but then i eventually got used to it and was like hey this is temu trying to give you the best of everything.
It doesnt matter what youre redoing like ur wardrobe your room your study desk bc temu will have smth for uuuu! Temu really is t h e place i go to whenever i feel the sudden urge to give smth a makeover…but let it be a gradual makeover lmao give temu a chance to deliver…which usually takes up to 2 weeks
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I recently made my first TEMU purchase order and was satisfied that all 7 items arrived quickly. They were exactly as described. I ordered some tile stickers (vinyl) for by bathroom and they were very nice quality. They look great! I'm very happy so far with TEMU in general, and I will be placing another order soon.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I couldn't be happier with my order. It arrived before expected, it was complet and correct. Very happy.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Temu reminds me of a MLM...
GET FREE STUFF IF YOU GET OTHER PEOPLE TO JOIN AND BUY STUFF.
I've done every spin of the wheel and every invite I could...meanwhile every time, I get within $0.20 within the free item range, on every win game---cash reward---(Hat trick, free gifts, cash reward, credit giveaway all of which within.05-$5 cents/dollars of winning. Or 20 coins away. One of the rewards games literally has me.02 cents away from winning $200, and another has me only 2 coins away!. It's a scam and it's spam, unless you just buy all things outright. MIGHT AS WELL GO TO WISH. Hell, I have friends that I invited who joined the app, but I still haven't been rewarded anything that this damn app has promised.
Hello Bryona, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
If something is wrong with your order they will simply delete your account-I know...
I ordered slim jeans and got "parashute legs"-said they'd get back to me but my acc't has been deleted.
Im out $29.68
Hello marc, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Temu has a broad category selection that I've been able to find everything that I need, even things that my kids or husband need. It's become the first place I always go to whenever I want or need something, but another thing that I like is that Temu is affordable. Temu is essentially just a win win situation because you find anything and everything but dont have to pay crippling prices for quality
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Temu reviews are positive from what I seen so I decided why not give it a shot. Bought random stuff just in case and Im really happy with the product and the overall experience. Payment transaction was secure and seamless and the item arrived on time. I even got a discount for my first purchase which just made the already low price go even lower! 10/10 will be back in the future
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Temu offers good quality product but they also give customers the best value for their money. More often than not, there's free shipping across all orders and items on the website, but customers can also easy return products that they didnt like with Temu's purchase protection program. Transactions are very fast and secure and theres always a customer service representative ready to help with problems. Apart from the very affordable price, Temu also gives customers much much more
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I found Temu's website through one of their Facebook/Meta Ads. They posted a photo of a lovely pair of earrings which caught my eye. When I clicked on it, I saw they were selling the earrings for $1.88 which did not make sense to me. I Google searched the image and found the original pair of earrings on Etsy for $28. I messaged the owner/artist who confirmed she did not give Temu permission to use her designs. This is a shameful practice that must be stopped at once. I bought the earrings from her instead.
Hello Jenna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material.
To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I just have one question about the camera it works great but why do I have to buy cloud storage from the Google play store if the camera didn't come from them I'm using my own internet service so I don't think I need to use their cloud storage because it doesn't work well with it I'm just loosing money on that deal please help me to figured that part out because I don't understand
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Decided to give it a try after looking into the negative reviews because the price is really great for something I needed/wanted. Everything came it in good condition except 2 things not working properly and I got the refund. My inbox was filled by their emails everyday in the beginning but now only got emails that's related to your order/delivery updates. All you need is to change the notification setting. I don't really want to bother my friends so did not do any referrals but still getting free gifts by purchasing stuffs and playing Fishland and Farmland game at the same time. Already won 9 free gifts in 2 months. I hope Temu will keep adding new products especially for my kitchen collection such as wooden bucket for tofu dessert…
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I live in a community with 300 homes. There is a gate, but no person. There is a board with everyone's house number. Any delivery driver can press the house number on the board and it will ring the phone of the homeowner who can let them in. This driver left the packages on the ground at night 1 mile from my house at night where there are no houses! Temu refuses to pay. They say it was delivered! I wouldn't want anymore of their low quality junk!
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
The quality is very cheap. I can't sell it to my customers with any integrity. The returns are necessary. I was really excited to shop and bought three carts. Then my shopping like a Billionaire party was over.
A couple denim hats were okay but oddly shaped.I liked a couple pair of sunglasses but not any better than Amazon and I didn't have to spend $100 for free shipping every time.I shop on Amazon..
Hello Nicole, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I ordered 3 products it's all worst quality I will never refer anyone to go and shop on Temu. Disgusting.
Hello Zahid, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
No online shopping site is perfect so I not that surprised when I got my order with a bit of damage from delivery but I was still a bit sad and wanted to know what I could do abt it. I read that Temu offers free returns based on its temu purchase protection policy and decided to try that and it was such an easy process! Got my refund a few days after returning the item. It wasn't the best experience but it definitely made me love Temu more knowing that they really do look out for their customers <3
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Just saw the earth day sale now and it just reminds me that Temu is ethical and promotes sustainability. It makes it so much easier to find items that are more environment friendly at cheap and low prices. Got a few LED lights to replace my bedroom lights so that I can save more on electricity and utility bills.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
A part of my order was delivered, the second half wasn't, according to the site "it was sitting at LaserShip", apparently. So I reached out to Customer Service in the online chat, they gave me a number to to call so I called the number the next morning. Then Customer Service Rep on the phone...investigated and said that I would have an "accurate update on that day". I did receive an update telling me "that they are unable to LOCATE my package so I NEED TO CONTACT THE SELLER". Angry is an understatement for the way I am feeling. I spent almost $500 for NOTHING. I WANT MY MONEY BACK!. I will NEVER order anything from this company AGAIN!
Hello Kimpley, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
This humidifier is perfect for my bedroom bc it helps me sleep better. Most of the functions r really convenient like the auto-shut off when there's no more water but I also like that it can be charged with a USB cable bc its so much easier. I also really like the light settings because it acts as a nice night light before I go to sleep. Really happy that Temu is trustworthy because I get a lot of great items on it.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Yes I ordered somethings from them.They delivered some but they started lying about leaving me my skirt and phone purse on April 22nd 2023 when I was home all day they never came.
I contacted them they said I could re order so I did.But just now they contacted me to write a review on the skirt I reordered I don't have it!It's their way of letting me know they won't deliver it too.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact me at [email protected] so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team