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Teespring

2.1

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Teespring Reviews Summary

The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
218
value
219
shipping
214
returns
135
quality
201
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Indiana
1 review
0 helpful votes
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I ordered a tee shirt from Tee Spring for the 127 yard sale, it was delivered quickly, but was too small. I sent an email to customer service and explained the problem, they replied quickly,(within an hour) and replaced the shirt with another at no charge to me. They also requested that I donate the first shirt instead of sending it back. What a refreshing idea! Thank you Tee Spring for your great customer service.
I would definitely order from them again!
Candace

Date of experience: July 2, 2017
Canada
1 review
0 helpful votes
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It's been a month
July 1, 2017

It's been a month since the product shipped and I haven't received it yet! It's way past the delivery date.

Date of experience: July 1, 2017
Teespring S. Teespring Rep
over a year old

We are sorry to hear that your item has been delayed in transit and we are happy to offer a resolution! Please reach out to our Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Texas
1 review
0 helpful votes
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Great company
July 2, 2017

I bought a shirt for my brother as a gift. It came from the UK and arrived quickly. My brother said the graphics are beautiful, the quality is good, and size fit.
Dealing with teespring has been a pleasure

Date of experience: June 30, 2017
California
1 review
0 helpful votes
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Not as advertised.
June 30, 2017

The sticker displayed was not what was delivered. Very disappointed with the product. Won't be using this site again.

Date of experience: June 30, 2017
Teespring S. Teespring Rep
over a year old

We sincerely apologize for any frustration, if you have received an incorrect item, we would be happy to help right away! Please contact our Support Team at http://teespring.force.com/NewCase?l=en_US Thank you.

Illinois
1 review
1 helpful vote
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Customer service
June 30, 2017

It is impossible to speak to a person, if you do not have your order number. Or, contact them online without it. I have an order that did not get a confirmation email, with an order #, so I am unable to return or tell them my issues on it.

Date of experience: June 30, 2017
Teespring S. Teespring Rep
over a year old

We're sorry for any confusion, we do have several methods of locating your order and we would be happy to help! Please reach out to our Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Florida
1 review
0 helpful votes
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My experience was Wonderful. There was a mistake but it was corrected quickly. Gloria was excellent in changing My Sad Face to a Happy Face!

Date of experience: June 30, 2017
Washington
1 review
0 helpful votes
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I've had issues with this company in the past. I only use it to send my Dad father's day gifts since he lives in another state. This time the item was early and fit perfectly.

Date of experience: June 30, 2017
Canada
1 review
0 helpful votes
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Never received the t-shirt, I'm at 29 days after the shipping day and they ask me to wait more...
They offer me store credit if I don't receive it, but I don't want to have two orders not received, one is enough.
Dont send money to that company, its like putting money to the trash.

Date of experience: June 29, 2017
Teespring S. Teespring Rep
over a year old

We sincerely apologize for any frustration, we would be more than happy to offer a resolution immediately, please reach out to our Support Team directly through http://teespring.force.com/NewCase?l=en_US

New York
1 review
0 helpful votes
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The tee shirts themselves are good & the expressions are quite cleaver. But it's always a surprise when one I ordered actually arrives. I see an email when it ships, but neither a tracking number nor expected delivery date. So when it actually arrives, it has been so long since I ordered it I am surprised. I often think it just has gotten lost in the mail. But often it does arrive.

Date of experience: June 29, 2017
Minnesota
1 review
0 helpful votes
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This was the worst experience ever. Designing the tshirt thru the customer tool made everything look great! No size issues, no pixelated concerns, no blurry edges, no INCORRECT and INCONSISTENT coloring within the entire order - everything looked great. The product I received - and the supposed 'replacement' order - were HORRIBLE. Completely blurry image and script and there was absolutely no consistency in color from one shirt to the next! Some girls were blue eyes some were gray, some were peach skinned some were very dark tan/brown! Terrible experience and I'll never use again! No refund, no discount, no solution! I've attached 4 pictures: The first is a side by side comparison of my brother's original order & replacement. Same crappy blurry pixelated quality and varying colors. 2nd pic is my order and just as pixelated and crappy. 3rd pic is what it looked like from the customer design/purchase site of teespring.com. 4th pic is WHAT IT WAS SUPPOSED TO LOOK LIKE! They said they have two ways of designing them: thru computer or thru screenprint. Clearly this was the computer and not an actual person reviewing and looking at it even after the complaints from the first order. This was a huge fundraiser and people wanted a nice shirt. These were terrible and totally embarrassing to distribute! DO NOT go thru them! It is not worth it!

Date of experience: June 29, 2017
Teespring S. Teespring Rep
over a year old

We sincerely apologize that you were not happy with the quality of the items that you have received. We are always happy to provide a resolution if an item was printed differently than designed. For further assistance, please reach out to our Support Team directly through http://teespring.force.com/NewCase?l=en_US

California
1 review
0 helpful votes
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I had bought a t-shirt from Teespring to wear to a family function. The day it came I was so excited! I turned it inside out and put it in with the rest of the laundry I was doing that day. When it came out of the dryer, I flipped it right side out and became completely upset. The wording had almost completely come off in the middle of my shirt. I sat down and e-mailed Teespring immediately and within an hour I had received a reply back. Gloria was so helpful and understanding of my issues and did her utmost best to set the record straight and make me a happy Teespring shopper once again! I will definitely be buying more from them. They never disappoint!

Date of experience: June 28, 2017
Oregon
1 review
0 helpful votes
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Shirt was not as bright colors like shimmery as thought and was smaller than expected size up 2 sizes.

Date of experience: June 27, 2017
Teespring S. Teespring Rep
over a year old

We're sorry to hear that your item did not fit as expected and we are happy to offer you a resolution! Please contact our Customer Support team through the following site: http://teespring.force.com/NewCase?l=en_US
Thank you

New Zealand
1 review
0 helpful votes
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Thanks very much for the beautiful hoodies, my kids really love them and will get lots of wear out of them. Thanks also for ensuring that they arrived in New Zealand in a timely manner, it was kind of you to trace them for me. Kind regards, Alicia

Date of experience: June 27, 2017
Texas
1 review
0 helpful votes
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I ordered 3 identical shirts that were only supposed to be different in color. 2 of the 3 shirts were correct but one was never corrected. I will never use or recommend this service again

Date of experience: June 26, 2017
Louisiana
1 review
0 helpful votes
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My shirts
June 26, 2017

My whole family loves a d wears the shirts I buy them. Great tee-shirts. Keep the great work coming so I can get more awesome shirts.

Date of experience: June 26, 2017
Texas
1 review
0 helpful votes
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Customer service
June 26, 2017

I recently purchased a T-shirt from Teespring.com. When the shirt came in, the size ran a little small and i needed to see what i coukd do to get a bigger size. I emailed the customer suoport staff to see about returning the t-shirt to get a bigger size, but i was told by Robert, from the customer support team, that they can just reprint and send me a new one to make sure that I was happy with my purchase. He then asked for me to donate that shirt to either a family member or someone in need, as it is what their company does for returned merchandise. He has made this whole buying experience with them really enjoyable and I will definitely be buying more shirts from them moving. I appreciate all of their help. Thank you.

Date of experience: June 26, 2017
New Zealand
1 review
0 helpful votes
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Ordered shipped
June 26, 2017

I received an email that my order was shipped on the19th

It's now the 26. I am assuming this order came from Australia as it was Australia money I was charged.

Could you pleas see where my order is I have been tracking it. With no change.

Thank you

Date of experience: June 26, 2017
Teespring S. Teespring Rep
over a year old

We're sorry to hear that your item has been delayed in transit and we're happy to review your order! Please reach out to Support Services through http://teespring.force.com/NewCase?l=en_US Thank you.

California
2 reviews
0 helpful votes
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They initially misshipped my order. However, when they found out what had happened they reached out by phone and email. They quickly created a follow up order and shipped it out at no charge. They then followed up with additional communication to ensure I was happy with the product I've ordered Because of there great customer service I have order two additional times. The first order arrived without an issue. The second arrives tomorrow.

Date of experience: June 25, 2017
Georgia
1 review
0 helpful votes
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Perfect!
June 26, 2017

I created my own and it actually came out just right. I love the material and the shirt everyone loved it too. Will be purchasing again soon!

Date of experience: June 25, 2017
Tennessee
1 review
0 helpful votes
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Horrible product
June 26, 2017

Bad product. Only thing good was graphic design which washed off after first wash. The only reason I give 2 stars is because it came when it was supposed to.

Date of experience: June 25, 2017
Teespring S. Teespring Rep
over a year old

We are sorry to hear that you have received an item that was not satisfactory and we are happy to help! Please contact Support Services through http://teespring.force.com/NewCase?l=en_US Thank you.

From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.


teespring.com
Founded in 2011
San Francisco, CA, United States
+267
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